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Issue with Email to Case using Custom Workflow Activity RRS feed

  • Question

  • Hi,

    We have migrated to CRM 2013 On Premise and fixed all the issue in Test Env. Now we moved to UAT and exported all changes This instance. Now on UAT, we have email to case functionality which is not working on UAT but it is working Test Env.

    We are using Custom Workflow Activity to create case from Email but case is not getting created.I checked the system event where I can see the below error message. Custom workflow Activity is deployed in sandbox mode. We don't have much access on that server.

    Did anyone face this issue??

    Any pointer/help how to resolve this issue??

    Failed to get priv user group information. k = 30011285-4a89-477a-bf19-b95e056545ba privUserGroupId: 3ec06d44-05eb-4dd9-a4c5-880b2dabd280, localSystemAdGuid: baec542b-ee8a-45d0-9af5-7ed0c7dc3515, Exception: System.Runtime.InteropServices.COMException (0x800706D9): There are no more endpoints available from the endpoint mapper. (Exception from HRESULT: 0x800706D9)
       at Microsoft.Crm.Tools.ActiveDsWrapper.NameTranslateClass.Init(Int32 lnSetType, String bstrADsPath)
       at Microsoft.Crm.ADNameUtility.Rfc1779NameFromGuid(Guid guid)
       at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
       at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context).

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Failed to get priv user group information. k = 30011285-4a89-477a-bf19-b95e056545ba privUserGroupId: 3ec06d44-05eb-4dd9-a4c5-880b2dabd280, localSystemAdGuid: baec542b-ee8a-45d0-9af5-7ed0c7dc3515, Exception: System.Runtime.InteropServices.COMException (0x800706D9): There are no more endpoints available from the endpoint mapper. (Exception from HRESULT: 0x800706D9)
       at Microsoft.Crm.Tools.ActiveDsWrapper.NameTranslateClass.Init(Int32 lnSetType, String bstrADsPath)

       at Microsoft.Crm.ADNameUtility.Rfc1779NameFromGuid(Guid guid)
       at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
       at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context).Detail:
    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
      <Message>Failed to get priv user group information. k = 30011285-4a89-477a-bf19-b95e056545ba privUserGroupId: 3ec06d44-05eb-4dd9-a4c5-880b2dabd280, localSystemAdGuid: baec542b-ee8a-45d0-9af5-7ed0c7dc3515, Exception: System.Runtime.InteropServices.COMException (0x800706D9): There are no more endpoints available from the endpoint mapper. (Exception from HRESULT: 0x800706D9)
       at Microsoft.Crm.Tools.ActiveDsWrapper.NameTranslateClass.Init(Int32 lnSetType, String bstrADsPath)
       at Microsoft.Crm.ADNameUtility.Rfc1779NameFromGuid(Guid guid)
       at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
       at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context).</Message>
      <Timestamp>2014-03-19T11:46:58.202581Z</Timestamp>
      <InnerFault>
        <ErrorCode>-2147220970</ErrorCode>
        <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
        <Message>System.Runtime.InteropServices.COMException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #4E93C363</Message>
        <Timestamp>2014-03-19T11:46:58.202581Z</Timestamp>
        <InnerFault i:nil="true" />
        <TraceText i:nil="true" />
      </InnerFault>
      <TraceText i:nil="true" />
    </OrganizationServiceFault>

     


    Regards, Arvind

    Wednesday, March 19, 2014 12:36 PM