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validation problem with genuine preinstalled vista RRS feed

  • Question

  •  

    i purchased a compaq pc from pc world in dec and 3 days ago i had a message pop up saying it's not genuine and now have all the annoying delays etc that go along with it. pc world tech guys gave me advice but it didn't work and all they can suggest now is restoring the factory settings which means i will lose everything and it will take ages and a mountain of discs to back it all up. the diagnostic tool results are as follows

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {524746FE-4E49-416A-891E-8AEAE99DA963}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{524746FE-4E49-416A-891E-8AEAE99DA963}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3232137653-2335772482-1994618196</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GV329AA-ABU SR5249UK</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20070727000000.000000+000</Date></BIOS><HWID>E3313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, May 4, 2008 9:52 PM

Answers

  • Hello angelstuff,

     

      That 15 sec delay screen is a specal situation that only occures after Service Pack 1 has disabled a Hack, in Vista, used to circumvent the need for Activation. Since the hack has been disabled, Vista requires a Valid Vista Product Key  to be entered (and Activated) to remove the 15sec. startup delay.

     

      All computer built by large manufacturers (such as compaq), that come with Vista pre-installed come with a sticker called the Certificate of Authenticity (or COA) sticker. The COA sticker contains a Valid Produt Key, that is usable by the Vista that came pre-installed on that computer. So if your Vista came pre-installed on your Compaq laptop, then instead of buying a new copy of Vista, you can enter the Product Key found on the COA sticker on the botton of your computer, to remove the 15sec. startup delay.

     

      ~If your computer was bought new and did not come with a COA sticker, please contact Compaq for assistance

     

      ~If your computer was bought used and did not come with a COA sticker, please contact the Person or Company that sold you the computer and demand the Genuine Microsoft software, that you paid for, or a refund.  You may also want to submit a Piracy Report (at http://microsoft.com/piracy) against the Person or Company that sold you the computer.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, June 25, 2008 9:39 PM

All replies

  •  angelstuff wrote:

     i had a message pop up saying it's not genuine and now have all the annoying delays etc

     

      When you say "Delays", do you mean when you reboot your computer and Vista loads and the pop-up comes up, that the ability to Login to Vista only become available after a count of 15 sec?

     

      Would you describe what exactly the Pop-up says?

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, May 5, 2008 10:47 PM
  •  

    yes that's as you described, a 15 sec delay and if i click cancel it shuts pc down
    Tuesday, May 6, 2008 11:46 PM
  • Hello angelstuff,

     

      That 15 sec delay screen is a specal situation that only occures after Service Pack 1 has disabled a Hack, in Vista, used to circumvent the need for Activation. Since the hack has been disabled, Vista requires a Valid Vista Product Key  to be entered (and Activated) to remove the 15sec. startup delay.

     

      All computer built by large manufacturers (such as compaq), that come with Vista pre-installed come with a sticker called the Certificate of Authenticity (or COA) sticker. The COA sticker contains a Valid Produt Key, that is usable by the Vista that came pre-installed on that computer. So if your Vista came pre-installed on your Compaq laptop, then instead of buying a new copy of Vista, you can enter the Product Key found on the COA sticker on the botton of your computer, to remove the 15sec. startup delay.

     

      ~If your computer was bought new and did not come with a COA sticker, please contact Compaq for assistance

     

      ~If your computer was bought used and did not come with a COA sticker, please contact the Person or Company that sold you the computer and demand the Genuine Microsoft software, that you paid for, or a refund.  You may also want to submit a Piracy Report (at http://microsoft.com/piracy) against the Person or Company that sold you the computer.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, June 25, 2008 9:39 PM