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MS software install crashes - associated with "Genuine" Windows?? RRS feed

  • Question

  • About a month ago I received a message from MS that I needed to validate my copy of Windows as genuine.  It seemed to fail the first couple of attempts, but finally SEEMED to agree that my license number is valid (purchased with E Machines system from BestBuy a about 18 months ago).

     

    Now, within last 2 weeks the system has generated errors while trying to reload MS Streets and Trips from CD (not authorized administrator and several other error #'s) and refused to run the Zune install software from the MS webpage (it generates an error during install).

     

    What next?  It has been suggested that my system still doesnt think it is genuine - is this the likely cause of the problem?  If so, how do I resolve considering I have the holigram license stickers, etc....???

     

    Russ

    Tuesday, June 10, 2008 3:58 PM

Answers

  • rruss10067,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation? 

     

    Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Lori MS
    Wednesday, June 11, 2008 4:58 PM