Answered by:
Vista can't be validated from the code on the label

Question
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Hi.
First of all wanted to say thank you for all your attention you guys giving to us. Here is my "help request".
I had my HP dv6833us laptop with Windows Vista Home Premium for about 4 years. Recently I had one of these black days, when everything stopped working. Couldn't use computer for more than 20 seconds. So, I decided to run a recovery process. However, I couldn't get anywhere from recovery disc (was located on D: partition). F11 (System Recovery) didn't respond, so I decided to reinstall Vista from fresh.
After I reinstalled it and wanted to activate, Vista didn't want to accept 3rd symbol on the 4th group from the code located on the label.
I have made a photo of the label (if you would like me to send it) and I can see that it's a letter "A", but new Vista doesn't let me even type it, giving me an error message "Symbol not acceptable" (or something like that. Don't remember exact answer).
I followed the advice and ran the Diag Tool. Here is my report. And want to say that Windows Product Key and Windows Product ID do not match with ones I have on my label.
Please help
***********************************************************************************************
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
Windows Product ID: 89578-022-5000027-71429
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {F516FF01-908A-46FB-A6D6-96705A906922}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Users\Alexmark\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F516FF01-908A-46FB-A6D6-96705A906922}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-1185169007-3153473308-3645001757</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.52 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080324000000.000000+000</Date></BIOS><HWID>A1333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00142-022-500002-00-1033-6000.0000-0562012
Installation ID: 006561475932345713608343504024175626499740890844656195
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: 76PKF
License Status: Initial grace period
Time remaining: 42336 minute(s) (29 day(s))
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAeqg0G2DucHqSJCyjRoMGDMQWOlrEffL0VCb+4yi0rFYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 30CC
FACP HP 30CC
HPET HP 30CC
BOOT HP 30CC
MCFG HP 30CC
TMOR HP 30CC
SLIC HPQOEM SLIC-MPC
SSDT HP 30CC
SSDT HP 30CC
SSDT HP 30CC
SSDT HP 30CC
SSDT HP 30CC
Sunday, February 26, 2012 4:50 PM
Answers
-
Just to update my situation.
Microsoft couldn't help me because the serial number for the HP computers can be found only in HP database. After my phone call to HP, I found out that if I was trying to install RETAIL version (not HP version), then the serial number I was trying to use are not working, because of non-compatibility....Something like that.
However, for 14 dollars I can get recovery disc from HP with all drivers and which will recover my computer to factory settings.
Will see, if it will help. Thanks Noel for you help.
Wish you all the best.
Regards
Alexander
- Marked as answer by Carey FrischMVP, Moderator Monday, February 27, 2012 4:55 PM
Monday, February 27, 2012 4:40 PM
All replies
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"Alexmark69" wrote in message news:b141de9b-0226-4ed6-8665-2f639a3e499b...
Hi.
First of all wanted to say thank you for all your attention you guys giving to us. Here is my "help request".
Please help
***********************************************************************************************
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
Windows Product ID: 89578-022-5000027-71429
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.003
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.52 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080324000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, RETAIL channel
Partial Product Key: 76PKF
License Status: Initial grace period
Time remaining: 42336 minute(s) (29 day(s))
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
SLIC HPQOEM SLIC-MPC
The Product Key in use here is the Default Key for Vista Home Premium.For what version and edition of Windows is your computer licensed, according to the COA sticker on the case?Windows Product Keys have a range of ‘acceptable’ characters – they EXCLUDE the following characters,...EUIOASLZN10(as you can see, the ‘A’ is one of them!)You should try reading the Key from your COA sticker using a magnifying glass, and a bright light – or another pair of eyes :)Once you have got the Key right, you may need to activate by phone, rather than over the internet.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, February 26, 2012 6:29 PMModerator -
Thanks for fast response. The label is already faded a lot, and barely can be seen, but I know that it was Vista 32 bit Home Premium.
That's exactly what I am doing now. Using magnifying glass, bright light, made high def photo and sent to my friends with request to send me letters they can see. Nothing helps so far. I thought that Validation tool uncovered some secret what letters I can't recognize.
Another detail. I don't have an option to activate by phone. I have "Activate Online Now" and "Ask Me later" options.
Any other help beside bright light and magnifying glass? Or this is my only solution?
Can I submit my COA label photo to some expert who can advise me some ideas for hard to read letters?
Sunday, February 26, 2012 10:02 PM -
"Alexmark69" wrote in message news:d978968e-db57-4823-8fa7-61a33a6287d4...
Thanks for fast response. The label is already faded a lot, and barely can be seen, but I know that it was Vista 32 bit Home Premium.
That's exactly what I am doing now. Using magnifying glass, bright light, made high def photo and sent to my friends with request to send me letters they can see. Nothing helps so far. I thought that Validation tool uncovered some secret what letters I can't recognize.
Another detail. I don't have an option to activate by phone. I have "Activate Online Now" and "Ask Me later" options.
Any other help beside bright light and magnifying glass? Or this is my only solution?
Can I submit my COA label photo to some expert who can advise me some ideas for hard to read letters?
The only two places in the world where your Key exists (at least in theory) are on that sticker, and inside MS’s database, where it cannot be got at. It’s not until you install it into Windows that it becomes a real piece of data, that can be manipulated and used. The Manufacturer’s installation disks, and Recovery media use a different Key entirely, which relies on data in their install, and the hardware to be able to self-activate. The COA Key is there in case that process breaks down, and to give you proof of license.No-one is ‘qualified’ to read the Key better than the owner – but you may be able to get some help from the Activation people, if you ask nicely :)telephone activation.
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, February 26, 2012 10:32 PMModerator -
Thanks. Will try tomorrow and will post my answer here. Will try to be as nice as I can. ;)Sunday, February 26, 2012 11:46 PM
-
Just to update my situation.
Microsoft couldn't help me because the serial number for the HP computers can be found only in HP database. After my phone call to HP, I found out that if I was trying to install RETAIL version (not HP version), then the serial number I was trying to use are not working, because of non-compatibility....Something like that.
However, for 14 dollars I can get recovery disc from HP with all drivers and which will recover my computer to factory settings.
Will see, if it will help. Thanks Noel for you help.
Wish you all the best.
Regards
Alexander
- Marked as answer by Carey FrischMVP, Moderator Monday, February 27, 2012 4:55 PM
Monday, February 27, 2012 4:40 PM -
"Alexmark69" wrote in message news:2a129a5c-2d81-4bdf-9e84-91914a4bbf6e...
Just to update my situation.
Microsoft couldn't help me because the serial number for the HP computers can be found only in HP database. After my phone call to HP, I found out that if I was trying to install RETAIL version (not HP version), then the serial number I was trying to use are not working, because of non-compatibility....Something like that.
However, for 14 dollars I can get recovery disc from HP with all drivers and which will recover my computer to factory settings.
Will see, if it will help. Thanks Noel for you help.
Wish you all the best.
Regards
Alexander
You’re welcome.You’ll need to back up your data to external media before starting the Recovery process, and make a note of any software Keys you need..Good luck with the reinstall.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, February 27, 2012 5:23 PMModerator