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Vista can't be validated from the code on the label

    Question

  • Hi. 

    First of all wanted to say thank you for all your attention you guys giving to us. Here is my "help request".

    I had my HP dv6833us laptop with Windows Vista Home Premium for about 4 years. Recently I had one of these black days, when everything stopped working. Couldn't use computer for more than 20 seconds. So, I decided to run a recovery process. However, I couldn't get anywhere from recovery disc (was located on D: partition). F11 (System Recovery) didn't respond, so I decided to reinstall Vista from fresh.

    After I reinstalled it and wanted to activate, Vista didn't want to accept 3rd symbol on the 4th group from the code located on the label.

    I have made a photo of the label (if you would like me to send it) and I can see that it's a letter "A", but new Vista doesn't let me even type it, giving me an error message "Symbol not acceptable" (or something like that. Don't remember exact answer).

    I followed the advice and ran the Diag Tool. Here is my report. And want to say that Windows Product Key and Windows Product ID do not match with ones I have on my label.

    Please help

    ***********************************************************************************************

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {F516FF01-908A-46FB-A6D6-96705A906922}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Users\Alexmark\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F516FF01-908A-46FB-A6D6-96705A906922}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-1185169007-3153473308-3645001757</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.52     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080324000000.000000+000</Date></BIOS><HWID>A1333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-1033-6000.0000-0562012
    Installation ID: 006561475932345713608343504024175626499740890844656195
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 42336 minute(s) (29 day(s))


    Windows Activation Technologies-->
    N/A


    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAeqg0G2DucHqSJCyjRoMGDMQWOlrEffL0VCb+4yi0rFYqhQ==


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     30CC    
      FACP HP     30CC    
      HPET HP     30CC    
      BOOT HP     30CC    
      MCFG HP     30CC    
      TMOR HP     30CC    
      SLIC HPQOEM SLIC-MPC
      SSDT HP     30CC    
      SSDT HP     30CC    
      SSDT HP     30CC    
      SSDT HP     30CC    
      SSDT HP     30CC    



    Sunday, February 26, 2012 4:50 PM

Answers

  • Just to update my situation.

    Microsoft couldn't help me because the serial number for the HP computers can be found only in HP database. After my phone call to HP, I found out that if I was trying to install RETAIL version (not HP version), then the serial number I was trying to use are not working, because of non-compatibility....Something like that.

    However, for 14 dollars I can get recovery disc from HP with all drivers and which will recover my computer to factory settings.

    Will see, if it will help. Thanks Noel for you  help. 

    Wish you all the best.

    Regards

    Alexander

    Monday, February 27, 2012 4:40 PM

All replies

  • "Alexmark69" wrote in message news:b141de9b-0226-4ed6-8665-2f639a3e499b...

    Hi.

    First of all wanted to say thank you for all your attention you guys giving to us. Here is my "help request".

    Please help

    ***********************************************************************************************

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.52     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080324000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 42336 minute(s) (29 day(s))




    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
      
      SLIC HPQOEM SLIC-MPC
      



    The Product Key in use here is the Default Key for Vista Home Premium.
    For what version and edition of Windows is your computer licensed, according to the COA sticker on the case?
     
    Windows Product Keys have a range of ‘acceptable’ characters – they EXCLUDE the following characters,...
    EUIOASLZN
    10
    (as you can see, the ‘A’ is one of them!)
     
    You should try reading the Key from your COA sticker using a magnifying glass, and a bright light – or another pair of eyes :)
     
    Once you have got the Key right, you may need to activate by phone, rather than over the internet.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 26, 2012 6:29 PM
    Moderator
  • Thanks for fast response. The label is already faded a lot, and barely can be seen, but I know that it was Vista 32 bit Home Premium.

    That's exactly what I am doing now. Using magnifying glass, bright light, made high def photo and sent to my friends with request to send me letters they can see. Nothing helps so far. I thought that Validation tool uncovered some secret what letters I can't recognize.

    Another detail. I don't have an option to activate by phone. I have "Activate Online Now" and "Ask Me later" options. 

    Any other help beside bright light and magnifying glass? Or this is my only solution? 

    Can I submit my COA label photo to some expert who can advise me some ideas for hard to read letters?

    Sunday, February 26, 2012 10:02 PM
  • "Alexmark69" wrote in message news:d978968e-db57-4823-8fa7-61a33a6287d4...

    Thanks for fast response. The label is already faded a lot, and barely can be seen, but I know that it was Vista 32 bit Home Premium.

    That's exactly what I am doing now. Using magnifying glass, bright light, made high def photo and sent to my friends with request to send me letters they can see. Nothing helps so far. I thought that Validation tool uncovered some secret what letters I can't recognize.

    Another detail. I don't have an option to activate by phone. I have "Activate Online Now" and "Ask Me later" options.

    Any other help beside bright light and magnifying glass? Or this is my only solution?

    Can I submit my COA label photo to some expert who can advise me some ideas for hard to read letters?

    The only two places in the world where your Key exists (at least in theory) are on that sticker, and inside MS’s database, where it cannot be got at. It’s not until you install it into Windows that it becomes a real piece of data, that can be manipulated and used. The Manufacturer’s installation disks, and Recovery media use a different Key entirely, which relies on data in their install, and the hardware to be able to self-activate. The COA Key is there in case that process breaks down, and to give you proof of license.
     
    No-one is ‘qualified’ to read the Key better than the owner – but you may be able to get some help from the Activation people, if you ask nicely :)
     
     
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 26, 2012 10:32 PM
    Moderator
  • Thanks. Will try tomorrow and will post my answer here. Will try to be as nice as I can. ;)
    Sunday, February 26, 2012 11:46 PM
  • Just to update my situation.

    Microsoft couldn't help me because the serial number for the HP computers can be found only in HP database. After my phone call to HP, I found out that if I was trying to install RETAIL version (not HP version), then the serial number I was trying to use are not working, because of non-compatibility....Something like that.

    However, for 14 dollars I can get recovery disc from HP with all drivers and which will recover my computer to factory settings.

    Will see, if it will help. Thanks Noel for you  help. 

    Wish you all the best.

    Regards

    Alexander

    Monday, February 27, 2012 4:40 PM
  • "Alexmark69" wrote in message news:2a129a5c-2d81-4bdf-9e84-91914a4bbf6e...

    Just to update my situation.

    Microsoft couldn't help me because the serial number for the HP computers can be found only in HP database. After my phone call to HP, I found out that if I was trying to install RETAIL version (not HP version), then the serial number I was trying to use are not working, because of non-compatibility....Something like that.

    However, for 14 dollars I can get recovery disc from HP with all drivers and which will recover my computer to factory settings.

    Will see, if it will help. Thanks Noel for you  help.

    Wish you all the best.

    Regards

    Alexander

     
     
    You’re welcome.
    You’ll need to back up your data to external media before starting the Recovery process, and make a note of any software Keys you need..
     
    Good luck with the reinstall.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 27, 2012 5:23 PM
    Moderator