SNDS Irresponsibility RRS feed

  • Question


    What ever i write as an answer SNDS sending standart mesages with different names. But they are trying to show that they are human !

    They are really irresponsible. Look at the mail below. 

    My problem is my blocked ips, this is their standart answer.

    They are not reading any email


    Lots of link not working ! When the last time microsoft read their mail ? 

    Is there any body knows any alternative solution ?


    We understand that you have additional questions regarding how to improve the reputation of your IPs and, thereby improve deliverability of your email to Outlook.com consumers.  To improve and maintain good reputation of your IPs, Microsoft recommends careful review of the best practices found at http://mail.live.com/mail/policies.aspx as well as those outlined in the Windows Live Deliverability document.

    It takes time to improve IP reputation and careful vigilance of your email systems which includes monitoring the information you would receive as a member of JMRP (Junk Mail Reporting Program) and/or SNDS (Smart Network Data Services) to help you identify potential issues, such as, compromised servers, outdated mailing lists, etc.  As an email marketing service, this type of information could be invaluable to you. 

    There is no silver bullet, unfortunately, to improve or maintain IP reputation.  In addition to the suggestions we've sent before, here are some specific recommendations for you to consider:

    ·         Monitor user complaints. Outlook.com also has a sender complaint feedback loop program called the Junk Email Reporting Program (JMRP). Enrollment in this free program will benefit you as a sender as it will keep your email lists updated and populated with interested Outlook.com customers. This program will help you to remove those Outlook.com customers who do not want to receive emails from your company. If you are interested in joining this program, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts   

    ·         Reduce spam originating from your IP: Sign-up for SNDS. Outlook.com has created the Smart Network Data Services program. This is a service that helps legitimate email senders work with their customers and partners to reduce spam originating from their IP. To register, please go to https://postmaster.live.com/snds/addnetwork.aspx . This program allows a sender to monitor the 'health' and reputation of their IPs. 

    ·         Check other third party block lists. Please visit http://www.senderbase.org to verify that your IP is not being targeted by any third party block lists. 

    ·         Segment your mailing infrastructure by IP: Marketing email, transactional corporate email, "forward to a friend" email and signup emails should be sent from different IPs. This will help to identify what types of messages are being flagged by Outlook.com customers and may help prevent transactional messages from being impacted by any negative reputation that may be impacting IPs used to send marketing communications. If you can arrange for your clients to use different IPs that would also help you to identify whether particular emails or campaigns are being flagged by Outlook.com users. 

    ·         Strengthen the sign up process: Confirm that you are using a double-opt-in sign up process. This will not help in removing existing Outlook.com customers from your email lists but it will confirm the authenticity of those who sign-up for your email campaigns and newsletters. 

    ·         Do some analysis on the data regarding complaints: Look at Outlook.com customers who have never clicked, opened, responded or bounced in any way. These poor performers could contain many bad addresses. 

    ·         Clean up your lists: Remove those who do not want to receive the emails. Make the unsubscribe process more visible. 

    ·         Apply for the Sender Score Certified Mail program: If you are doing all the above and you continue to have deliverability issues, you may wish to consider joining the Sender Score Certified Mail Program, a third party program administered by Return Path, Inc. Many legitimate mailers and marketers have qualified and joined this program to improve mail deliverability and decrease email from being filtered to the Junk E-mail Folder. Sender Score (www.senderscorecertified.com) is the only service to which we subscribe. 

    Another option you may want to consider is to encourage your clients and recipients to add your sending email address to their contacts list, or to otherwise indicate that mail from you is wanted, not junk. Let them know that if they do not see your email in the Inbox, they should locate it and mark it as wanted mail from a trusted sender. 

    I hope this information has been helpful.



    Outlook.com Deliverability Support

    Monday, April 20, 2020 9:59 AM

All replies

  • This ip listed 3 days ago . How that can be possible ? 

    last 180 days no record . But listed as blocked due to user complaint

    Monday, April 20, 2020 11:40 AM
  • We are sinking please somebody help me ...
    Tuesday, April 21, 2020 12:42 AM
  • Any suggestion ;

    First of all they are sending me for rate limit mails. I am an isp company . 

    1. In any country of the world does not allow to break privacy. So i can not check what my customers do. Hotmail can not expect me to check their mails . 

    2. They should use tunnels and get inbound traffic from my datacenter and tunnel this traffic. And than send out spoofed traffic from this collected place. I have some customers doing this. 

    Client ----> Our router ----- > Their Server ------>  GRE Tunenl -------> Another Datacenter ------> Their server -------> Client

    How can i follow this traffic ? If i break the laws too .

    3.  When the customers use SSL / TLS how can i follow how much they email send ?  I can not see establisment count too if i do not proxy the traffic. Is this logical ?  Established connection count also does not provide a number of mail count. Also i can not tell my customer heyyy stop . Tell me what are you doing.

    I only can follow SNDS and whenever i see sth. is wrong i can block them. Or hotmail can block it. 

    This is what is legally correct. 

    I am not public prosecutor so i can not determine and get decide for what my customer do.

    Also i never told hotmail no i do not block this customer too.

    Now i have no decleration and 50.000 ips blocked nearly for one week . I have lost %30 of my customers. There is no real person that i can talk. And no reason to block my UDP allowed /24 classes for user complaint in reality.

    How can a Counterstrike server create a user complaint on hotmail side ? should somebody describe me this ? 

    If you block this ip blocks depending on the other block activities without informing. This is sth. not legal. also.  Because there are too many customers comunicating with you on my side too. 

    This is the using monopoly right as internet explorer has done before.

    At the other side when i check last 3 months i have 10 daily red ip avarage. And this statistics shows 1 day after. And we blocked the customers so we have done what needed too !! Although i do not have to ! because this is sth hotmail need to solve . Without blocking my other customers. Because this rape of their rights.

    And at the end i am sinking. This is totally non-understandable. Because i have nearly million website serving. I can not handle the issue. Even the quarantina exist and depending on corona all the world trades turned into mailings .

    Tuesday, April 21, 2020 12:58 AM
  • Hi,

    Welcome to our forum.

    I understand you may be anxious now. However, here we mainly focus on general issues about Outlook desktop client but your question is more related to Outlook.com, so it is suggested to post a new thread to the dedicated Answers community for outlook.com:


    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding and hope your question will be resolved soon.


    Aidan Wang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, April 21, 2020 1:36 AM
  • you should see 
    Tuesday, April 21, 2020 11:33 AM
  • Hi,

    Thanks for your reply.

    I understand you are in a difficult situation now, but just as I said, here we only focus on general issues about Outlook desktop client but not Outlook.com. So I'm afraid that the help we can provide is limited.

    Thanks for your understanding and hope your issue can be fixed soon.


    Aidan Wang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, April 22, 2020 6:34 AM
  • I think soon i will be sinked because My clients began to be plaintiffs and demand damage orders from me. Please I am waiting for a return. Because they need to send legal invoices to companies in max. 15 days it has been 12-13 days . 
    I will start contract payments and i have already lost of my %40 direct & indirect client.

    This mean i am sinkinkg

    THANK you microsoft . I had send microsoft maybe thousands of server customer in past. But if i can suffer with this caos  i will not let people use microsoft one more time !

    I want to save this post with my dc photos !


    Wednesday, April 22, 2020 9:24 AM
    Thursday, April 23, 2020 8:59 AM