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Unable to Validate Vista Home Premium RRS feed

  • Question

  • "If you don't see an ActiveX dialogue box or the Internet Explorer Info Bar

    Your Web browser may not configured to run the components or scripts required by the genuine Windows validation process. Please try using this alternate method."

    Everytime I try to Validate, I don't see an ActiveX dialoge box. So, I try the alternate method. However everytime I try this I keep getting this message:

    "A properly licensed copy of Windows Vista that has passed Microsoft Genuine validation is required to enable certain product features and to obtain non-security updates and product support from Microsoft. For more information, go to the Windows Genuine Advantage FAQ."

    I can choose to continue or cancel. So I click continue but I am taken back to the exact same page - so I'm not continuing at all!!

    Because I am unable to validate my genuine copy of Vista, I am unable to update Windows Defender/Security Center.

    Please tell me what is going on here.

    (Also I am unable to run the diagnostic tool on this page: http://www.microsoft.com/genuine/selfhelp/servicerequest.aspx?displaylang=en)

    Sunday, March 11, 2007 10:22 AM

Answers

  • Here is my Browser Data...

    Dunno why yours is different.

     

     

    Diagnostic Report (1.7.0012.0):

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

     

    EDIT:

    One last attempt, goto Tools (in IE) and Internet Options, goto Security, while Internet selected goto Custom, and at bottom reset to medium-high.

    Also did you by any chance install the Validation tool? If you did it was only for XP.

    EDIT 2:

    Another choice would be to make another user account with admin priveledges and try activating in that account.

    Saturday, March 17, 2007 9:31 AM

All replies

  • Sorry I'm still having the same problem. I just can't fix it :(
    Tuesday, March 13, 2007 7:46 AM
  • Also,

    After going to the "Microsoft Genuine Advantage Diagnostic page" (found on this page: http://www.microsoft.com/genuine/selfhelp/Support.aspx?displaylang=en) I received the following results:

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed ActiveX enabled
    Failed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded

    So again. Please Help me! :)

    Wednesday, March 14, 2007 5:56 AM
  • Hello there,

    I'm working on getting an answer, but the people I need have been out of the office.   I hope we won't have to wait any longer than today.  Thanks for your patience. :)

    Wednesday, March 14, 2007 5:42 PM
  • Try starting up IE as an administrator before following the activation link; e.g.

    Navigate to C:\Program Files\Internet Explorer
    Right click on IEXPLORE.EXE and select "Run as Administrator"
    Accept any UAC warnings you may get

    Then re-try the activation and see what happens -- this worked for me when I had similar Active-X problems with IE when trying to activate Microsoft Reader.

    Cheers,

    Phil

    Wednesday, March 14, 2007 10:28 PM
  • Phil, thank you for your input. Unfortunately it did'nt work for me. I shall keep trying.

    Once again thanks for your efforts.

    Thursday, March 15, 2007 7:47 AM
  • Do you have a firewall or AV that is blocking ActiveX content completely?
    Thursday, March 15, 2007 3:40 PM
  • DABhand, ActiveX content does not seem to be blocked by either AV or firewall.

    Also, I am unable to use the WGA diagnostics tool at http://go.microsoft.com/fwlink/?linkid=52012. I get this message: "Internet Explorer cannot display the webpage"

    I have no idea what is going on lol

    Friday, March 16, 2007 8:07 AM
  • Have you checked your internet options?

     

    Tools (top right) > Internet Options.

    Check your Privacy and Security settings, I have mine set to medium.

    Perhaps they are set to high?

    Friday, March 16, 2007 3:30 PM
  • I checked my internet options. The majority of the settings were already medium but some where medium-high. So I changed them to just medium but this still has'nt fixed the problem.

    Thanks for trying to help again though. It is much appreciated.

    Saturday, March 17, 2007 12:51 AM
  • No Problem.

    One thing is for sure, something is blocking you from using ActiveX controls.

    Only thing I can suggest to try and get to the root of the problem, is to turn off your AV, Firewall (if not Microsoft's if it is leave it on) and/or Spyware Removing Software.

    If with one of those disabled and the ActiveX control starts to work, then at least you know what is the culprit and how to find out how to fix the issue.

     

    EDIT: Just thought of something, get the diagnostic tool from my webspace see if you can use it from here, if so you may have blocked MS's website somewhat.

    www.vwaskar.pwp.blueyonder.co.uk/fun/MGADiag.exe

    Feel free to scan it with an AV first.

    Saturday, March 17, 2007 2:16 AM
  • The diagnostic tool from your webspace worked! Thank you so much.

    Here are my results:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-W7944-PHQRY-8HRCD
    Windows Product Key Hash: Xg8gvXv2X/Cfio5vTvFd26pzVOk=
    Windows Product ID: 89578-OEM-7304151-39437
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 1ef21033-c5cf-43ad-b060-5b46b7c5a7b8
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1ef21033-c5cf-43ad-b060-5b46b7c5a7b8</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-8HRCD</PKey><PID>89578-OEM-7304151-39437</PID><PIDType>3</PIDType><SID>S-1-5-21-4097794503-2275215747-853889071</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0509   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060906000000.000000+000</Date></BIOS><HWID>17303507018400EA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5EDCD3CD6077E12</Val><Hash>JTcatdjAnT3aD5hzoPAQwoUt+XY=</Hash><Pid>81602-777-1192177-68712</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, March 17, 2007 5:08 AM
  • Ok there is a good chance something is blocking Microsoft.com and anything from it, you may have inadvertingly blocked it via AV,Firewall,Anti-Spyware or in IE settings.

    Goto Tools in IE then properties, goto the Advanced tab and click on restore advanced settings. Also check security tab and click on Trusted sites, and click add.

    In this field type http://www.microsoft.com and click allow. And restart your browser, then try validate again.

    But also check with other software that the microsoft site isnt blocked etc.

     

    Alternatively, since im nice, here is the Alternative File for validating. Save or Run (again feel free to use an AV to check it)

     

    http://www.vwaskar.pwp.blueyonder.co.uk/fun/legitcheck.hta

    Saturday, March 17, 2007 8:16 AM
  • I honestly cannot find anything that is blocking Microsoft.com. I took your advice and changed up some of the settings and ran the diagnostic tool again. I got some slightly different results but there is still an error somewhere. I am still having the same problem with the alternative method, and I am unable to progress past the screen where you can choose to continue. Just incase something might have been blocking Microsoft.com, I added the site to the allow list. Here are the results for the second time I ran the diagnostics tool:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-W7944-PHQRY-8HRCD
    Windows Product Key Hash: Xg8gvXv2X/Cfio5vTvFd26pzVOk=
    Windows Product ID: 89578-OEM-7304151-39437
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 1ef21033-c5cf-43ad-b060-5b46b7c5a7b8
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1ef21033-c5cf-43ad-b060-5b46b7c5a7b8</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-8HRCD</PKey><PID>89578-OEM-7304151-39437</PID><PIDType>3</PIDType><SID>S-1-5-21-4097794503-2275215747-853889071</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0509   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060906000000.000000+000</Date></BIOS><HWID>17303507018400EA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5EDCD3CD6077E12</Val><Hash>JTcatdjAnT3aD5hzoPAQwoUt+XY=</Hash><Pid>81602-777-1192177-68712</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, March 17, 2007 9:26 AM
  • Here is my Browser Data...

    Dunno why yours is different.

     

     

    Diagnostic Report (1.7.0012.0):

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

     

    EDIT:

    One last attempt, goto Tools (in IE) and Internet Options, goto Security, while Internet selected goto Custom, and at bottom reset to medium-high.

    Also did you by any chance install the Validation tool? If you did it was only for XP.

    EDIT 2:

    Another choice would be to make another user account with admin priveledges and try activating in that account.

    Saturday, March 17, 2007 9:31 AM
  • Hey, I used the same validation tool that you used. I just ran it from its current location.

    No luck still.

    Saturday, March 17, 2007 11:38 PM
  • Only thing I can think of for you is that perhaps your using a router thats maybe blocking it.

    Other than that it looks like maybe a reinstall of Vista is the only way.

    Sunday, March 18, 2007 3:01 AM
  • Thanks for your effort DABhand.

    Keep up the good work.

    :)

    Tuesday, March 20, 2007 12:55 AM