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Microsoft Word Product Key---incorrect??? RRS feed

Answers

  • Hello samanthadanielle2015,

    First, please take Carl_OH's advice and edit your post to remove the product key you included.  A product key is sensitive information that should not be posted on a public forum like this one.

    Next, what Allen364 wrote is correct.  Your laptop came with a Trial of some edition of Office (most new laptops do) that lasts a limited time or for a limited number of uses.  After that, the Trial is over and you have to make a decision whether you want to buy the product or not.  If you do not purchase Office, the Trial will continue to work BUT only as a "reader" or "viewer"---that means it will still open, show, and print whatever documents are on the computer, but it will not function to edit any of these documents and it will not create any new documents.

    If you need Office, there are several options available to you.  You don't HAVE TO buy the edition of Office that is preinstalled on the computer if it does not meet your needs.  You can uninstall it without losing any documents, and then purchase and install a different edition if you want to.  So, for example, if the Trial edition has programs you will never use, and another, less expensive edition has just the programs you need and no extra ones that you'll never use, then you can uninstall the Trial, buy the edition that has just what you want, and install that edition.  Here is a chart of the various Office editions:  http://office.microsoft.com/en-us/products/FX101635841033.aspx

    Microsoft is getting ready to release a new version of Office called Office 2010.  If you buy Office 2007 from an approved retailer/reseller now, you will be entitled to download directly from Microsoft the new Office 2010 edition that is comparable to the Ofice 2007 edition that you buy.  This is called the Office Technology guarantee and described on this page at Microsoft:  http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?redir=0

    Another option would be to download and install the Office 2010 Beta, which is free, but when the Beta expires in October 2010 you will have to buy Office 2010 at that time to continue to use the product.  See this page:  http://www.microsoft.com/office/2010/en/default.aspx

    If you are a qualified higher ed student, you can get in on the Ultimate Steal Deal:  http://www.microsoft.com/student/discounts/theultimatesteal-us/default.aspx


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 8:34 PM
    Monday, March 22, 2010 12:56 PM

All replies

  • Please click on edit and delete that product key, you should never, ever post any key provided with software.
    Download and run MGAdiag and paste the results in your thread go.microsoft.com/fwlink/?linkid=52012
    Monday, March 22, 2010 12:14 AM
  • Download and run the diagnostic utility that is linked to in my siganature at the bottom of my message, run the program, click continue, wait about 20 seconds and when the copy button appears click it, and past the information here and we will look at it. I am somewhat confused as to whether this is a windows problem or an office problem and need the information from the diagnostic to continue.

    Please edit and remove that product key.


    Download and run MGAdiag and paste the results in your thread go.microsoft.com/fwlink/?linkid=52012
    Monday, March 22, 2010 12:18 AM
  • Many Microsoft Office versions are installed by OEM's on a trial basis. They
    usually last 25 uses or a set amount of time. What operating system you have
    doesn't matter. You stated Microsoft Word Product Key so that's where you
    either uninstall it or buy it. There is nothing any of us or Microsoft can
    do to help you. Sorry. BTW, the standard OS for your laptop would be Windows
    7 Home Premium and it's key will not help you.

    --

    Allen Lamb
    "samanthadanielle2015" wrote in message
    news:b15ce029-38f4-4044-8f4d-b1eb33b24121...
    > I got my Acer laptop for christmas and we purchased it from best buy,
    > The microsoft product that was (i guess) "pre-installed" let me use it
    > twenty-five times before asking for a product key. Every article I have
    > read so far includes something about Vista. I do not believe that I have
    > Vista. I have an ACER ASPIRE 5532 and one of the stickers says Windows 7.
    > On the bottom of my laptop it has a Microsoft product Key that i have
    > tried entering. In the Microsoft setup, it tells me this code
    > (xxx) is invalid. The sticker this is on is
    > labeled, "Windows 7 Home Prem OA Acer Group". I have tried entering it
    > several times. Just recently I activated online my Free 60 day trial,
    > which will be up May 31,2010. Websites I have gone to for help before
    > coming here include:
    >
    > http://www.city-data.com/forum/computers/601735-microsoft-office-wont-install.html
    >
    > http://forums.techguy.org/business-applications/764845-office-wont-install.html
    >
    > http://forums.techarena.in/office-setup/1036688.htm
    >
    > http://www.daniweb.com/forums/thread61753.html
    >
    > Please Help me! If I can't get this to work there is really not much point
    > in owning a laptop!!!! If you need any more information just post!!!
    > PLEASE!!!
    >

    • Edited by Darin Smith MS Wednesday, March 24, 2010 8:26 PM edit out product key
    Monday, March 22, 2010 1:45 AM
  • Many Microsoft Office versions are installed by OEM's on a trial basis. They
    usually last 25 uses or a set amount of time. What operating system you have
    doesn't matter. You stated Microsoft Word Product Key so that's where you
    either uninstall it or buy it. There is nothing any of us or Microsoft can
    do to help you. Sorry. BTW, the standard OS for your laptop would be Windows
    7 Home Premium and it's key will not help you.

    --

    Allen Lamb
    "samanthadanielle2015" wrote in message
    news:b15ce029-38f4-4044-8f4d-b1eb33b24121...
    > I got my Acer laptop for christmas and we purchased it from best buy,
    > The microsoft product that was (i guess) "pre-installed" let me use it
    > twenty-five times before asking for a product key. Every article I have
    > read so far includes something about Vista. I do not believe that I have
    > Vista. I have an ACER ASPIRE 5532 and one of the stickers says Windows 7.
    > On the bottom of my laptop it has a Microsoft product Key that i have
    > tried entering. In the Microsoft setup, it tells me this code
    > (xxx) is invalid. The sticker this is on is
    > labeled, "Windows 7 Home Prem OA Acer Group". I have tried entering it
    > several times. Just recently I activated online my Free 60 day trial,
    > which will be up May 31,2010. Websites I have gone to for help before
    > coming here include:
    >
    > http://www.city-data.com/forum/computers/601735-microsoft-office-wont-install.html
    >
    > http://forums.techguy.org/business-applications/764845-office-wont-install.html
    >
    > http://forums.techarena.in/office-setup/1036688.htm
    >
    > http://www.daniweb.com/forums/thread61753.html
    >
    > Please Help me! If I can't get this to work there is really not much point
    > in owning a laptop!!!! If you need any more information just post!!!
    > PLEASE!!!
    >


    you just give out windows 7 key at lest it is oem
    • Edited by Darin Smith MS Wednesday, March 24, 2010 8:25 PM edit out product key
    Monday, March 22, 2010 2:06 AM
  • Hello samanthadanielle2015,

    First, please take Carl_OH's advice and edit your post to remove the product key you included.  A product key is sensitive information that should not be posted on a public forum like this one.

    Next, what Allen364 wrote is correct.  Your laptop came with a Trial of some edition of Office (most new laptops do) that lasts a limited time or for a limited number of uses.  After that, the Trial is over and you have to make a decision whether you want to buy the product or not.  If you do not purchase Office, the Trial will continue to work BUT only as a "reader" or "viewer"---that means it will still open, show, and print whatever documents are on the computer, but it will not function to edit any of these documents and it will not create any new documents.

    If you need Office, there are several options available to you.  You don't HAVE TO buy the edition of Office that is preinstalled on the computer if it does not meet your needs.  You can uninstall it without losing any documents, and then purchase and install a different edition if you want to.  So, for example, if the Trial edition has programs you will never use, and another, less expensive edition has just the programs you need and no extra ones that you'll never use, then you can uninstall the Trial, buy the edition that has just what you want, and install that edition.  Here is a chart of the various Office editions:  http://office.microsoft.com/en-us/products/FX101635841033.aspx

    Microsoft is getting ready to release a new version of Office called Office 2010.  If you buy Office 2007 from an approved retailer/reseller now, you will be entitled to download directly from Microsoft the new Office 2010 edition that is comparable to the Ofice 2007 edition that you buy.  This is called the Office Technology guarantee and described on this page at Microsoft:  http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?redir=0

    Another option would be to download and install the Office 2010 Beta, which is free, but when the Beta expires in October 2010 you will have to buy Office 2010 at that time to continue to use the product.  See this page:  http://www.microsoft.com/office/2010/en/default.aspx

    If you are a qualified higher ed student, you can get in on the Ultimate Steal Deal:  http://www.microsoft.com/student/discounts/theultimatesteal-us/default.aspx


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 8:34 PM
    Monday, March 22, 2010 12:56 PM
  •  Allen364 and bertmace26,

      So instead of editing one post, because of you, I now need to edit 4. You both acted irresponsibly by quoting a post containing a product key.

    Do it again and you are banned.

     

    Thank you,


    Darin MS
    Wednesday, March 24, 2010 8:33 PM
  • Hello, I have the same proble Sam had. I bought an ACER aspire 5745 and my word worked well until today (i hadnt activated it) and apprarently i used up my freebees. I tried writing in the product key (i wont write it down) that was located on the back of my laptop but it says "the key is incorrect. verify that you have the correct key, and then retype it" I triple checked it and it right! I dont know why this appear as I havent posted my product key anywhere (so it is VERY unlickly it has been "stolen") I read the answers to this post but i didnt understand them very well (SORRY). Please help me, i dont wish to buy another copy unless its absolutely neccesary; i dont know why somthing I bought (with the comp) doesnt work. Help please
    Friday, October 15, 2010 3:13 AM
  • Hello nicotino88,

    The product key on the Windows Certificate of Authenticity (CoA) label is for the Windows installed on your computer.  It should not be expected to activate any other Microsoft program.  If you try to activate Office with that product key, you will get the exact error message you received---that's to be expected and is normal.

    As in Samantha's situation, your computer came with a Trial that is now over.  If you want to continue to use Office, you have to buy a product key for it.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, October 15, 2010 1:47 PM