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I keep getting a popup saying that my windows isnt genuine.. someone from another forum said to post this here... RRS feed

  • Question

  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2F6VW-RJXQ2-2GD9B
    Windows Product Key Hash: FJZOGFv5Es3T/j3tH/TbFv1nxD4=
    Windows Product ID: 55274-645-4126924-23990
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {94B17CC0-3AF4-4683-9BBF-AAE2878688C6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{94B17CC0-3AF4-4683-9BBF-AAE2878688C6}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2GD9B</PKey><PID>55274-645-4126924-23990</PID><PIDType>1</PIDType><SID>S-1-5-21-507921405-1060284298-842925246</SID><SYSTEM><Manufacturer>Dell Computer Corporation      </Manufacturer><Model>L566cx                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20000802000000.000000+000</Date></BIOS><HWID>73BE39A701846046</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57820</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 111F0:Dell Inc|111F0:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Saturday, March 21, 2009 6:54 PM

Answers

  • Hello Michele,

        Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share the portion of Windows XP. 


    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2F6VW-RJXQ2-2GD9B
    Windows Product Key Hash: FJZOGFv5Es3T/j3tH/TbFv1nxD4=
    Windows Product ID: 55274-645-4126924-23990
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro



        As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Mark if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Microsoft Windows Professional. 


        Also I have more bad news. Your Microsoft Office Professional 2003 was installed with a now blocked VLK. Below is an extract I have taken to share with you. Same explaination as above regarding VLKs. Please uninstall Office if you are not part of a corporate setting. 

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1


        You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP and OGA validation. Here you may purchase a Windows XP and OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Windows and Office or return your monies. Also I noticed your computer is a Dell. You may call Dell Technical Support and request them to send you the Recovery Media for the model number of computer which you have. Either way ensure you back up all of your data prior to reformatting the system. Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.



    Thank you,


    Stephen
     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Saturday, March 21, 2009 8:03 PM
    Saturday, March 21, 2009 8:03 PM