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WGA notification pops up everytime I start my computer RRS feed

  • Question

  • I recently had trouble with one of the latest updates I cant remember which one it was but it was giving me a svc host error message. I have fixed that and now I am getting the WGA notification message I run it and it installs. However every time I restart my computer I have the same notification pop up and have to either run it or cancel it. This is becoming very annoying. I have validated my windows as well as my office and I am genuine. Why is the notification still popping up any help would be greatly appreciated. Thanks
    Saturday, April 7, 2007 6:29 PM

Answers

  • Mugz,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, April 8, 2007 1:10 AM
  • Windows XP PRO

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****Removed
    Windows Product Key Hash: shlJRZTZVl7Q2mYgl5x+6gsjaas=
    Windows Product ID: 55274-640-6273631-23029
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a569e5eb-83bd-4fdf-8fd8-d311ff27694e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a569e5eb-83bd-4fdf-8fd8-d311ff27694e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-JWKYJ</PKey><PID>55274-640-6273631-23029</PID><PIDType>1</PIDType><SID>S-1-5-21-1292428093-1202660629-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4S800 ACPI BIOS Revision 1009</Version><SMBIOSVersion major="2" minor="3"/><Date>20040608000000.000000+000</Date></BIOS><HWID>CCB23D6F0184A073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>AEE4D6CC4E3FE8</Val><Hash>XZzOVCmIY7XyFwZIyXwE1TZOQlg=</Hash><Pid>54185-640-0982925-17731</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>44C9AA4F8C25D00</Val><Hash>0/MAIb2NwcbUXF9j6tEozapgJmo=</Hash><Pid>73931-640-2893427-57176</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

    Sunday, April 8, 2007 4:15 AM
  • Hi Mugz,

     

    First off, your Windows does appear to be Genuine

    Would you try re-installing the update at http://go.microsoft.com/fwlink/?linkid=69498

     

    If this doesn't resolve your issue, please open a service request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the confirmation number in this thread. I would like to follow the progress of the issue.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 10, 2007 9:04 PM
  • Nope, that didnt work It still pops up when I reboot, This is really frustrating..  Where is the confirmation number in this thread so that I can open a service request? Thanks for your help though Darin.
    Friday, April 13, 2007 12:59 AM
  • Mugz,

    Darin wants you to open up a service request, then using the confirmation number from the service request, post that confirmation number here (in this thread) so that he can see the number you post, then he'll look you up in the system and then he will contact you.

    Friday, April 13, 2007 3:35 PM
  •  

    Hi Mugz,

     

      Disregard my instructions to create a Service Request. We believe we have identified the problem. The installation is repeatedly failing when the file WgaLogon.dll tries to install. Our Devs suggest the following steps:
     
    1) Navigate to the Windows/system32 folder
    2) Find the file "WgaLogon.dll"
    3) Rename that file to WgaLogon.dll.old
    4) Reboot and rerun the Stand-alone installer (From http://go.microsoft.com/fwlink/?linkid=69498)

     

    Please post your result. We need confirmation that these steps work, so we can inform other useres of the fix.

     

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, April 13, 2007 9:49 PM
  • Hello Darin,

    It didn't work I did as you asked and passed the wga again and I still get the wga notify whenever I reboot or turn on the system.  I just dont know what else to do.
    Saturday, April 14, 2007 6:31 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-M4MRW-MY32H-FC8BD
    Windows Product Key Hash: 7KsZH+2Frgeilwo1iRyUJdnFNgg=
    Windows Product ID: 55274-644-4512655-23448
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: cd8ba2ff-a893-4632-b5bc-0f4bef1c9e92
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: E:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>cd8ba2ff-a893-4632-b5bc-0f4bef1c9e92</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-FC8BD</PKey><PID>55274-644-4512655-23448</PID><PIDType>1</PIDType><SID>S-1-5-21-1214440339-1383384898-682003330</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5570     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3216</Version><SMBIOSVersion major="2" minor="4"/><Date>20061027000000.000000+000</Date></BIOS><HWID>B5CF3A07018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57221</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, April 15, 2007 7:05 AM
  • Anonymous #1,234,587,

    Right now, your Acer 5570 laptop computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, please note that the mgadiag utility is identifying your installation of Office 2003 Pro as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Pro installation from your computer.

    Next, look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, April 16, 2007 5:41 PM
  • Hi Mugz,

     

    Ok, then please create a Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the confirmation number in this thread. I would like to follow the progress of the issue.

     

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 17, 2007 12:32 AM

All replies

  • Mugz,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, April 8, 2007 1:10 AM
  • Windows XP PRO

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****Removed
    Windows Product Key Hash: shlJRZTZVl7Q2mYgl5x+6gsjaas=
    Windows Product ID: 55274-640-6273631-23029
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a569e5eb-83bd-4fdf-8fd8-d311ff27694e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a569e5eb-83bd-4fdf-8fd8-d311ff27694e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-JWKYJ</PKey><PID>55274-640-6273631-23029</PID><PIDType>1</PIDType><SID>S-1-5-21-1292428093-1202660629-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4S800 ACPI BIOS Revision 1009</Version><SMBIOSVersion major="2" minor="3"/><Date>20040608000000.000000+000</Date></BIOS><HWID>CCB23D6F0184A073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>AEE4D6CC4E3FE8</Val><Hash>XZzOVCmIY7XyFwZIyXwE1TZOQlg=</Hash><Pid>54185-640-0982925-17731</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>44C9AA4F8C25D00</Val><Hash>0/MAIb2NwcbUXF9j6tEozapgJmo=</Hash><Pid>73931-640-2893427-57176</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

    Sunday, April 8, 2007 4:15 AM
  • Hi Mugz,

     

    First off, your Windows does appear to be Genuine

    Would you try re-installing the update at http://go.microsoft.com/fwlink/?linkid=69498

     

    If this doesn't resolve your issue, please open a service request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the confirmation number in this thread. I would like to follow the progress of the issue.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 10, 2007 9:04 PM
  • Nope, that didnt work It still pops up when I reboot, This is really frustrating..  Where is the confirmation number in this thread so that I can open a service request? Thanks for your help though Darin.
    Friday, April 13, 2007 12:59 AM
  • Mugz,

    Darin wants you to open up a service request, then using the confirmation number from the service request, post that confirmation number here (in this thread) so that he can see the number you post, then he'll look you up in the system and then he will contact you.

    Friday, April 13, 2007 3:35 PM
  •  

    Hi Mugz,

     

      Disregard my instructions to create a Service Request. We believe we have identified the problem. The installation is repeatedly failing when the file WgaLogon.dll tries to install. Our Devs suggest the following steps:
     
    1) Navigate to the Windows/system32 folder
    2) Find the file "WgaLogon.dll"
    3) Rename that file to WgaLogon.dll.old
    4) Reboot and rerun the Stand-alone installer (From http://go.microsoft.com/fwlink/?linkid=69498)

     

    Please post your result. We need confirmation that these steps work, so we can inform other useres of the fix.

     

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, April 13, 2007 9:49 PM
  • Hello Darin,

    It didn't work I did as you asked and passed the wga again and I still get the wga notify whenever I reboot or turn on the system.  I just dont know what else to do.
    Saturday, April 14, 2007 6:31 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-M4MRW-MY32H-FC8BD
    Windows Product Key Hash: 7KsZH+2Frgeilwo1iRyUJdnFNgg=
    Windows Product ID: 55274-644-4512655-23448
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: cd8ba2ff-a893-4632-b5bc-0f4bef1c9e92
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: E:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>cd8ba2ff-a893-4632-b5bc-0f4bef1c9e92</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-FC8BD</PKey><PID>55274-644-4512655-23448</PID><PIDType>1</PIDType><SID>S-1-5-21-1214440339-1383384898-682003330</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5570     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3216</Version><SMBIOSVersion major="2" minor="4"/><Date>20061027000000.000000+000</Date></BIOS><HWID>B5CF3A07018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57221</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, April 15, 2007 7:05 AM
  • Anonymous #1,234,587,

    Right now, your Acer 5570 laptop computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, please note that the mgadiag utility is identifying your installation of Office 2003 Pro as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Pro installation from your computer.

    Next, look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, April 16, 2007 5:41 PM
  • Hi Mugz,

     

    Ok, then please create a Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the confirmation number in this thread. I would like to follow the progress of the issue.

     

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 17, 2007 12:32 AM