WGA notification pops up everytime I start my computer

Answers

• 

  

  0

  Sign in to vote

  Mugz,

  Please follow these steps for assistance:

  Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

  Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

  1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

  2.  Does it read "OEM Software" or "OEM Product" in black lettering?

  3.  Or, does it have the computer manufacturer's name in black lettering?

  4.  DO NOT post the Product Key.

  Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

  Sunday, April 8, 2007 1:10 AM
• 

  

  0

  Sign in to vote

  Windows XP PRO
  
  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Windows Product Key: *****-*****Removed
  Windows Product Key Hash: shlJRZTZVl7Q2mYgl5x+6gsjaas=
  Windows Product ID: 55274-640-6273631-23029
  Windows Product ID Type: 1
  Windows License Type: Volume
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: a569e5eb-83bd-4fdf-8fd8-d311ff27694e
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.7.18.5
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A
  
  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-3178-80070002
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>a569e5eb-83bd-4fdf-8fd8-d311ff27694e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-JWKYJ</PKey><PID>55274-640-6273631-23029</PID><PIDType>1</PIDType><SID>S-1-5-21-1292428093-1202660629-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4S800 ACPI BIOS Revision 1009</Version><SMBIOSVersion major="2" minor="3"/><Date>20040608000000.000000+000</Date></BIOS><HWID>CCB23D6F0184A073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>AEE4D6CC4E3FE8</Val><Hash>XZzOVCmIY7XyFwZIyXwE1TZOQlg=</Hash><Pid>54185-640-0982925-17731</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>44C9AA4F8C25D00</Val><Hash>0/MAIb2NwcbUXF9j6tEozapgJmo=</Hash><Pid>73931-640-2893427-57176</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  
  
  

  Sunday, April 8, 2007 4:15 AM
• 

  

  0

  Sign in to vote

  Hi Mugz,

   

  First off, your Windows does appear to be Genuine

  Would you try re-installing the update at http://go.microsoft.com/fwlink/?linkid=69498

   

  If this doesn't resolve your issue, please open a service request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the confirmation number in this thread. I would like to follow the progress of the issue.

   

  Thank you,

  Darin Smith

  WGA Forum Program Manager

  --------------------------------------------------------

  All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

  --------------------------------------------------------

  Tuesday, April 10, 2007 9:04 PM
• 

  

  0

  Sign in to vote

  Nope, that didnt work It still pops up when I reboot, This is really frustrating..  Where is the confirmation number in this thread so that I can open a service request? Thanks for your help though Darin.
  

  Friday, April 13, 2007 12:59 AM
• 

  

  0

  Sign in to vote

  Mugz,

  Darin wants you to open up a service request, then using the confirmation number from the service request, post that confirmation number here (in this thread) so that he can see the number you post, then he'll look you up in the system and then he will contact you.

  Friday, April 13, 2007 3:35 PM
• 

  

  0

  Sign in to vote

   

  Hi Mugz,

   

    Disregard my instructions to create a Service Request. We believe we have identified the problem. The installation is repeatedly failing when the file WgaLogon.dll tries to install. Our Devs suggest the following steps:
   
  1) Navigate to the Windows/system32 folder
  2) Find the file "WgaLogon.dll"
  3) Rename that file to WgaLogon.dll.old
  4) Reboot and rerun the Stand-alone installer (From http://go.microsoft.com/fwlink/?linkid=69498)

   

  Please post your result. We need confirmation that these steps work, so we can inform other useres of the fix.

   

   

  Thank you,

  Darin Smith

  WGA Forum Program Manager

  --------------------------------------------------------
  All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

  --------------------------------------------------------

  Friday, April 13, 2007 9:49 PM
• 

  

  0

  Sign in to vote

  Hello Darin,
  
  It didn't work I did as you asked and passed the wga again and I still get the wga notify whenever I reboot or turn on the system.  I just dont know what else to do.
  

  Saturday, April 14, 2007 6:31 PM
• 

  

  0

  Sign in to vote

  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Blocked VLK
  Detailed Status: N/A
  Windows Product Key: *****-*****-M4MRW-MY32H-FC8BD
  Windows Product Key Hash: 7KsZH+2Frgeilwo1iRyUJdnFNgg=
  Windows Product ID: 55274-644-4512655-23448
  Windows Product ID Type: 1
  Windows License Type: Volume
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: cd8ba2ff-a893-4632-b5bc-0f4bef1c9e92
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.7.18.5
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 3
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 114 Blocked VLK 2
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-3178-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: E:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>cd8ba2ff-a893-4632-b5bc-0f4bef1c9e92</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-FC8BD</PKey><PID>55274-644-4512655-23448</PID><PIDType>1</PIDType><SID>S-1-5-21-1214440339-1383384898-682003330</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5570     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3216</Version><SMBIOSVersion major="2" minor="4"/><Date>20061027000000.000000+000</Date></BIOS><HWID>B5CF3A07018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57221</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Sunday, April 15, 2007 7:05 AM
• 

  

  0

  Sign in to vote

  Anonymous #1,234,587,

  Right now, your Acer 5570 laptop computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

  This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

  Also, please note that the mgadiag utility is identifying your installation of Office 2003 Pro as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Pro installation from your computer.

  Next, look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

  1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

  2.  Does it read "OEM Software" or "OEM Product" in black lettering?

  3.  Or, does it have the computer manufacturer's name in black lettering?

  4.  DO NOT post the Product Key.

  Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

  Monday, April 16, 2007 5:41 PM
• 

  

  0

  Sign in to vote

  Hi Mugz,

   

  Ok, then please create a Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post the confirmation number in this thread. I would like to follow the progress of the issue.

   

   

  Thank you,

  Darin Smith

  WGA Forum Program Manager

  --------------------------------------------------------
  All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

  --------------------------------------------------------

  Tuesday, April 17, 2007 12:32 AM