Email router issue after O365 transition (CRM Online) RRS feed

  • Question

  • My company is using CRM 2013 Online for sometime now.  We have our email router configured and running smoothly - then we transitioned to Office365 and I have not been able to get the email router back up and running correctly.

    I updated the deployment url from 'dev.crm.dynamics.com\orgname' to 'disco.crm.dynamics.com\orgname' as well as updating the credentials.

    I click on Load data, and all users and queues populate correctly - I select any user and 'Test Access' I get the following error message:

    "Outgoing Status: Failure - An error occurred while checking the connection to the Microsoft Dynamics CRM server https://disco.crm.dynamics.com/****. LogonIdentityExWithUI() "

    Why would the 'Load Data' piece work, but the Test access not work - I assume that the email settings are fine, as those have not changed, and the error indicates the problem is connecting with CRM.

    Monday, June 16, 2014 1:56 PM


  • Hi Tim,


    Thank you for using Microsoft Forums and Communities. First of all I am sorry to hear that you are experiencing issues with the Email router after the transition of your CRM Online organization to the O365 Platform. Have you contacted Technical Support on this already? If not, I would recommend you to benefit from the included into your CRM Online subscription Technical Support and open a Support Request with our team at the following link - community.dynamics.com/.../listen-here-microsoft-social-listening-is-now-available.aspx.

    Please let us know if this helps and if you have any further questions going forward.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

    Follow EMEA CRM Support at https://twitter.com/MSDynCRMSupport


    Tuesday, June 17, 2014 3:54 PM