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I AM TRING TO REINSTALL RRS feed

  • Question

  • oK I HAD SOME PROBLEMS WITH ONECARE SO I UNINSTALLED IT AND I REINSTALLED IT AND I CLICKED SUBSCRIBE TO RESUBSCRIBE AND I PUT IN MY WINDOWS LIVE ID AND PASSWORD AND IT JUST REDERIECTS ME TO THE PAGE WHERE IT ASKES IF I WANT TO BUY A LICENCE OR IF I ALL I WANT TO DO IS ACTIVATE IT SO I CLICK ACTIVATE AND ENTER MY PRODUCT ID AND THEN IT SAYS THAT  i already activated it so i dont need a product key so i should just open onecare UP AGAIN AND CLICK ON ACTIVATE BUT THIS GETS ME NOWERE BECAUSE THERE IS NO ACTIVATE BUTTON JUST A SUBSCRIBE BUTTON  WHAT DO I DO

    Sunday, February 10, 2008 5:46 AM

Answers

  • The link to subscribe is also known as activate. 

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

    Monday, February 11, 2008 12:40 AM
    Moderator