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unable to connect to internet via laptop

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Brave Sentry has blocked my husband's laptop (windows XP) from connecting to the internet. We tried saving the onecare setup program to a memorystick and installing it on the laptop that way but the setup program said it needed to connect to the internet in order to install. What can we do?

Monday, November 19, 2007 12:17 PM

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You'll need to resolve the Brave Sentry issue. You can seek help from Microsoft -

If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details.

For international information, see your local subsidiary Support site.

or contact OneCare support - use the option that says you are using the trial software to start an email support case.

http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support
-steve

Tuesday, November 20, 2007 2:19 AM

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