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  • This is ***!  I have had this computer for five years.  It hasn't been touched by a "shop" or anyone else in 18 months.  I have downloadded updates for Microsoft and Office weekly if not more often in that time period.  Suddenly, today, I don't have a "valid" copy!  ***!  Microsoft is into selling more stuff and I am not buying!


    Since I lobby for a living, the next few days will be spent discussing this with Senators and Representatives who woould love to have an issue with Microsoft!


    I am truly disappointed!

    Monday, July 23, 2007 9:24 PM

All replies

  • Jwmccart,


    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 23, 2007 10:12 PM