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PID is invalid RRS feed

  • Question

  • Unable to complete genuine Windows validation.
    What can I do?

    Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: PID is invalid
    Validation Code: 5
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-7D3GR-8R42T-BDDP8
    Windows Product Key Hash: 4mrZgaYESYcl2reTpckLHY5W5zA=
    Windows Product ID: 76487-641-4153512-23546
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {453B3121-839A-4213-B01F-681CA8CDF1A7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio for Enterprise Architects - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-171-1_025D1FF3-85-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{453B3121-839A-4213-B01F-681CA8CDF1A7}</UGUID><Version>1.7.0110.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BDDP8</PKey><PID>76487-641-4153512-23546</PID><PIDType>0</PIDType><SID>S-1-5-21-436374069-492894223-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D820                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20061013000000.000000+000</Date></BIOS><HWID>F56F3507018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90550409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio for Enterprise Architects</Name><Ver>11</Ver><Val>AA268C822B69C8C</Val><Hash>JIzRw7F+kn0mv2erIUzWkmrDszk=</Hash><Pid>77806-582-0000007-55543</Pid><PidType>2</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>31E7033D9BABECC</Val><Hash>umJ01K0PXbMY2itx04DA8UndlRk=</Hash><Pid>89388-870-0463967-65142</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AF645D38B7D6AC</Val><Hash>t9FXqIKuzU+MxGhD20vBuVZ/L7o=</Hash><Pid>84890-854-5610835-63784</Pid><PidType>1</PidType></Product></Products><Applications><App Id="55" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, October 28, 2008 2:19 PM

Answers

  • Stefski,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. If you have recently experienced a malware attack of some kind, please post back and let me know. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Windows XP Pro identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro using that key than authorized.

    As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    Windows Comparison Guide - All genuine editions of Windows can be identified by their anti-counterfeiting features. Answer the short questions to compare your features with those found on genuine Microsoft software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    Answer these short questions to compare your features with those found on Retail copy of genuine Microsoft software. See the following link:

    http://www.microsoft.com/resources/howtotell/windows/quiz.aspx?method=oem_coa&acq=1&type=coa&displaylang=en

    Answer these short questions to compare your features with those found on a Volume Licensed copy of genuine Microsoft software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy. Next, uninstall the non-genuine installation of Windows XP Pro because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

     1) If you are a Microsoft Volume Licensing customer you should contact your re-seller and address the issue with them directly.

    2) Refer to this Microsoft Product Activation website for information concerning VLK’s. See the link below:

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     http://www.microsoft.com/licensing/resources/faq.mspx

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following Microsoft Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    KB328874 - How to change the Volume Licensing product key on a computer that is running Windows XP SP1 and later versions of Windows XP

    http://support.microsoft.com/kb/328874/en-us

     6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    KB315341 - How to perform an in-place upgrade (reinstallation) of Windows XP

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:

    www.microsoft.com/genuine

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 28, 2008 2:39 PM
    Tuesday, October 28, 2008 2:39 PM
  • Stefski,

    Thank you for posting back. Two options here. 


    First, try the Windows Product Key  Update Tool. This may or may not resolve your issue. If it does, please post back and let me know. Detailed Instructions:

    http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    The Product Key Update Tool was designed to update a known good Product Key.

    If you have antimalware or firewall programs installed, please make sure these programs are set to allow the Product Key Update Tool to have full access to the Internet.

    If the above fails, please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada. I understand you posted because of the Validation issue, however after a malware attack, this changes your scenario.


    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4

    PC Safety & Security Websites

    Cleaning a Compromised System:

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    KB129972 - Computer viruses: description, prevention, and recovery

    http://support.microsoft.com/kb/129972/en-us

    KB316941 - How to install or upgrade to Windows XP

    http://support.microsoft.com/kb/316941/en-us 

    Install Windows XP:

    http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

    Windows Update:

    http://www.update.microsoft.com/

    Microsoft Security Central: 

    http://www.microsoft.com/security/default.mspx .  

    Windows Live OneCare Program:

     http://www.onecare.com/  

    Windows Live OneCare Safety Scanner:

    http://safety.live.com

    Microsoft Security Response Center (MSRC):

    http://blogs.technet.com/msrc/default.aspx

    Microsoft Security at Home:

    http://www.microsoft.com/protect/default.mspx

    Security Guidance Center:

    http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts

    PC Safety and Security is important. The best way for eradicating malware infections is to re-image your computer. It may provide you with a better peace of mind overall. Please take the time and review the websites. There is a wealth of information for protecting families while using the computer. Thank you again for contacting the Windows Genuine Advantage (WGA) program forums.

    Rick, MS

    • Marked as answer by RickImAPC Wednesday, October 29, 2008 2:26 PM
    Wednesday, October 29, 2008 2:26 PM

All replies

  • Stefski,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. If you have recently experienced a malware attack of some kind, please post back and let me know. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Windows XP Pro identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro using that key than authorized.

    As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    Windows Comparison Guide - All genuine editions of Windows can be identified by their anti-counterfeiting features. Answer the short questions to compare your features with those found on genuine Microsoft software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    Answer these short questions to compare your features with those found on Retail copy of genuine Microsoft software. See the following link:

    http://www.microsoft.com/resources/howtotell/windows/quiz.aspx?method=oem_coa&acq=1&type=coa&displaylang=en

    Answer these short questions to compare your features with those found on a Volume Licensed copy of genuine Microsoft software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy. Next, uninstall the non-genuine installation of Windows XP Pro because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

     1) If you are a Microsoft Volume Licensing customer you should contact your re-seller and address the issue with them directly.

    2) Refer to this Microsoft Product Activation website for information concerning VLK’s. See the link below:

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     http://www.microsoft.com/licensing/resources/faq.mspx

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following Microsoft Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    KB328874 - How to change the Volume Licensing product key on a computer that is running Windows XP SP1 and later versions of Windows XP

    http://support.microsoft.com/kb/328874/en-us

     6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    KB315341 - How to perform an in-place upgrade (reinstallation) of Windows XP

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:

    www.microsoft.com/genuine

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 28, 2008 2:39 PM
    Tuesday, October 28, 2008 2:39 PM
  • Yes, I've experienced a malware attack.

    1. Microsoft Windows XP, Professional, Version 2002
    2. No
    3. DELL
    4. Unable to complete genuine Windows validation, cannot run Windows Update

    Wednesday, October 29, 2008 8:58 AM
  • Stefski,

    Thank you for posting back. Two options here. 


    First, try the Windows Product Key  Update Tool. This may or may not resolve your issue. If it does, please post back and let me know. Detailed Instructions:

    http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    The Product Key Update Tool was designed to update a known good Product Key.

    If you have antimalware or firewall programs installed, please make sure these programs are set to allow the Product Key Update Tool to have full access to the Internet.

    If the above fails, please call our PC Safety line at 1-866-PCSAFETY or 1 (866) 727-2338.  This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada. I understand you posted because of the Validation issue, however after a malware attack, this changes your scenario.


    Detailed information including selecting various regions for support can be located at:

    http://support.microsoft.com/common/international.aspx?rdpath=4

    PC Safety & Security Websites

    Cleaning a Compromised System:

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

    KB129972 - Computer viruses: description, prevention, and recovery

    http://support.microsoft.com/kb/129972/en-us

    KB316941 - How to install or upgrade to Windows XP

    http://support.microsoft.com/kb/316941/en-us 

    Install Windows XP:

    http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

    Windows Update:

    http://www.update.microsoft.com/

    Microsoft Security Central: 

    http://www.microsoft.com/security/default.mspx .  

    Windows Live OneCare Program:

     http://www.onecare.com/  

    Windows Live OneCare Safety Scanner:

    http://safety.live.com

    Microsoft Security Response Center (MSRC):

    http://blogs.technet.com/msrc/default.aspx

    Microsoft Security at Home:

    http://www.microsoft.com/protect/default.mspx

    Security Guidance Center:

    http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts

    PC Safety and Security is important. The best way for eradicating malware infections is to re-image your computer. It may provide you with a better peace of mind overall. Please take the time and review the websites. There is a wealth of information for protecting families while using the computer. Thank you again for contacting the Windows Genuine Advantage (WGA) program forums.

    Rick, MS

    • Marked as answer by RickImAPC Wednesday, October 29, 2008 2:26 PM
    Wednesday, October 29, 2008 2:26 PM