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Validation under Windows XP failing after IE7 Installation while attempt to install Microsoft Photo Info Tool RRS feed

  • Question

  • I recently installed Internet Explore 7 as recommended by an automatic Windows Update.  In the past, the Windows Validation was always successful.  I have a Gateway PC that I bought with XP Professional installed and updated to SP2 about a year ago using a SP2 disk I got in the mail directly from Microsoft without any problem.

    This week I tried to install the recently released Microsoft Photo Info Tool from the link http://www.microsoft.com/windowsxp/using/digitalphotography/prophoto/photoinfo.mspx

    After clicking the PhotoInfoSetup.msi link, I reach the webpage where it says that validation is required.  After pressing the "Continue" button I reach a webpage where I am supposed to look for the Internet Explorer Information Bar near the top of the Web Browser where I can right click to Install an ActiveX Control unfortunately I don't get the Information Bar and am forced to use the "Alternate Validation Method".

    When I click the "Genuine Windows Validation, Alternate Method" link, I reach the "Genuine Windows Validation Continued" webpage at the following address
    http://www.microsoft.com/downloads/exeValidation2.aspx?familyId=B038D4B5-1D88-437C-9F54-1FB0D210B5EF&displayLang=en

    Great so far, but when I then press the "Continue" button, I reach the following webpage
    http://www.microsoft.com/downloads/info.aspx?na=65&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=B038D4B5-1D88-437C-9F54-1FB0D210B5EF&u=http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkId%3d71696

    ... which states that "Internet Explorer cannot display the webpage".

    After this failed I thought that I might need a Windows update so I successfully ran Windows Update and installed the recommended .NET 1.1 service pack 1 update and another subsequent .NET 1.1 security update.  Unfortunately the results are the same.  (These updates were the only ones recommended by Windows update).

    What's wrong?  Is there an alternate way to validate Windows?  My Windows XP is genuine and I have never had validation problems before.  I bought it with my Gateway PC, updated it using an XP SP2 disk I got in the mail from Microsoft. 

    HELP!

    Bruce deGraaf

    Saturday, January 27, 2007 1:45 AM

Answers

  • What happens when you go to www.microsoft.com/genuine /diag?

     

    -phil

    Saturday, January 27, 2007 2:46 AM
  •  

    Here are the results ...

    Microsoft Genuine Advantage Diagnostic Results

    Passed  Active scripting allowed
    Passed  Display images enabled
    Passed  Computer time and date correct
    Passed  ActiveX enabled
    Failed   Microsoft ActiveX controls loading
    Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue

     

    When I click Resolve Now, I get to the page http://www.microsoft.com/genuine/diag/Instructions.aspx?s=ci&displayLang=en&cnt=1 where I'm supposed to see "This site might require the following ActiveX control" in the Internet Explorer's Info Bar, however this isn't displayed.  I then follow the "If not, and installation of the ActiveX control does not occur, try installation again" by clicking try installation again -- this puts back at the same page with the same result.

    Starting from running the diagnostic again also yields the same results.  

    What next?  Do I need to reinstall IE7?  Can I install IE6 versus IE7?

    Thanks,
    Bruce deGraaf

    Saturday, January 27, 2007 10:24 AM

All replies

  • What happens when you go to www.microsoft.com/genuine /diag?

     

    -phil

    Saturday, January 27, 2007 2:46 AM
  •  

    Here are the results ...

    Microsoft Genuine Advantage Diagnostic Results

    Passed  Active scripting allowed
    Passed  Display images enabled
    Passed  Computer time and date correct
    Passed  ActiveX enabled
    Failed   Microsoft ActiveX controls loading
    Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue

     

    When I click Resolve Now, I get to the page http://www.microsoft.com/genuine/diag/Instructions.aspx?s=ci&displayLang=en&cnt=1 where I'm supposed to see "This site might require the following ActiveX control" in the Internet Explorer's Info Bar, however this isn't displayed.  I then follow the "If not, and installation of the ActiveX control does not occur, try installation again" by clicking try installation again -- this puts back at the same page with the same result.

    Starting from running the diagnostic again also yields the same results.  

    What next?  Do I need to reinstall IE7?  Can I install IE6 versus IE7?

    Thanks,
    Bruce deGraaf

    Saturday, January 27, 2007 10:24 AM