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Information from Diagnostic tool - poster per info from Microsoft support RRS feed

  • Question

  • Here is the information requested by Microsoft Support.  I have an error saying that my copy of windows is not genuine but I received a free upgrade to Windows XP when I bought my computer back in September of 2001.


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KP686-D8T7X-HDMQ8
    Windows Product Key Hash: qqt6kUxM7yW5toc+6+PHdNdh2os=
    Windows Product ID: 55274-645-2775716-23626
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {5A4938C6-7D5E-4519-8395-F0B38BA2CB24}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: G:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A4938C6-7D5E-4519-8395-F0B38BA2CB24}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HDMQ8</PKey><PID>55274-645-2775716-23626</PID><PIDType>1</PIDType><SID>S-1-5-21-117609710-842925246-1060284298</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Presario 5108US 470013-873     </Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>786K3</Version><SMBIOSVersion major="2" minor="3"/><Date>20010503000000.000000+000</Date></BIOS><HWID>20563C5F01842069</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65150</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: C019:Compaq Computer Corporation|10014:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, June 9, 2010 5:39 AM

Answers

  • Hello mkeith422,

    As Noel posted you have problems with the installation of Windows and Office on your Compaq Presario 5108 computer.

    Let's deal with Windows first.

    It is entirely possible that you did have a genuine free upgrade installation of Windows XP on your computer at one time.  However, we can say for sure that, at the moment, the installation of XP Pro on the computer is nongenuine, due to it being a Volume Licensing installation that was done with an Invalid Volume Licensing Product Key.  In Invalid key is one that was made up by software pirates with a program called a Key Generator (KeyGen)--it was never officially issued by Microsoft.

    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KP686-D8T7X-HDMQ8
    Windows Product Key Hash: qqt6kUxM7yW5toc+6+PHdNdh2os=
    Windows Product ID: 55274-645-2775716-23626
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {5A4938C6-7D5E-4519-8395-F0B38BA2CB24}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    People who are sure they used to have genuine Windows but now do have nongenuine Windows quite often tell us that their computers were repaired by a local shop or had their Windows reinstalled by a helpful friend.  Instead of using the correct recovery procedure or installation discs, quite often these shops and helpers use downloaded nongenuine Windows discs because in many cases it is easier to do it that way.  Unfortunately that leaves the computer owner, like you, with nongenuine Windows.  Maybe when the new herd disk rive was installed, your Genuine Windows was replaced by nongenuine Windows.

    If you have the upgrade discs you got with the computer, let us know what Windows edition disc you have (Home, Pro, Media Center, etc) so we can give you the best advice on what to do next.

    ****

    Regarding Office, here is the Office snippet of the mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    The report is telling us that your Compaq has a nongenuine Volume Licensing installation of Office Enterprise 2007 installed.  This installation was done with a now-Blocked Volume Licensing Key.  Microsoft blocks Volume Licensing Keys when they have been reported by the original owning organization as lost, stolen, compromised to the internet, or when the accompanying Volume Licensing Agreement is no longer in effect.

    As an individual consumer, you should never have been sold or should never be using Volume Licensing software.  If you purchased this product thinking it was for sale to retail consumers like yourself, it's likely that you are a victim of software pirace or counterfeiting.  Did you purchase this software, and if so, do you still have the materials you purchased?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 9, 2010 12:57 PM

All replies

  • "mkeith422" wrote in message news:b1c474c3-dbf3-4570-b47d-638de0b1fb5a...

    Here is the information requested by Microsoft Support.  I have an error saying that my copy of windows is not genuine but I received a free upgrade to


    The Product Key you are using appears to have been published a number of times on the web - It has therefore been blocked.
    You need to check the paperwork, and see what key actually came with the disk.
    If that is the same key, then contact MS Support and explain your situation to them.

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 9, 2010 7:18 AM
    Moderator
  • "mkeith422" wrote in message news:b1c474c3-dbf3-4570-b47d-638de0b1fb5a...

    Here is the information requested by Microsoft Support.  I have an error saying that my copy of windows is not genuine but I received a free upgrade to Windows XP when I bought my computer back in September of 2001.


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KP686-D8T7X-HDMQ8

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

     


    ....better make that Keys (plural) - your Office installation is a Blocked Volume License  - which is available only to large corporations for use on their equipment.

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 9, 2010 7:23 AM
    Moderator
  • This is a bit frustrating since the story I am telling is true.  The copy of Windows XP came from Microsoft.  The only other thing that could've possibly happened, 5 or 6 years ago, I got a new internal hard drive put on my computer, is that something that would've had to have been reinstalled at that time?  I am non technical so I'm not aware of how things are done behind the scenes in scenarios like that.

    Wednesday, June 9, 2010 12:18 PM
  • Hello mkeith422,

    As Noel posted you have problems with the installation of Windows and Office on your Compaq Presario 5108 computer.

    Let's deal with Windows first.

    It is entirely possible that you did have a genuine free upgrade installation of Windows XP on your computer at one time.  However, we can say for sure that, at the moment, the installation of XP Pro on the computer is nongenuine, due to it being a Volume Licensing installation that was done with an Invalid Volume Licensing Product Key.  In Invalid key is one that was made up by software pirates with a program called a Key Generator (KeyGen)--it was never officially issued by Microsoft.

    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KP686-D8T7X-HDMQ8
    Windows Product Key Hash: qqt6kUxM7yW5toc+6+PHdNdh2os=
    Windows Product ID: 55274-645-2775716-23626
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {5A4938C6-7D5E-4519-8395-F0B38BA2CB24}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    People who are sure they used to have genuine Windows but now do have nongenuine Windows quite often tell us that their computers were repaired by a local shop or had their Windows reinstalled by a helpful friend.  Instead of using the correct recovery procedure or installation discs, quite often these shops and helpers use downloaded nongenuine Windows discs because in many cases it is easier to do it that way.  Unfortunately that leaves the computer owner, like you, with nongenuine Windows.  Maybe when the new herd disk rive was installed, your Genuine Windows was replaced by nongenuine Windows.

    If you have the upgrade discs you got with the computer, let us know what Windows edition disc you have (Home, Pro, Media Center, etc) so we can give you the best advice on what to do next.

    ****

    Regarding Office, here is the Office snippet of the mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    The report is telling us that your Compaq has a nongenuine Volume Licensing installation of Office Enterprise 2007 installed.  This installation was done with a now-Blocked Volume Licensing Key.  Microsoft blocks Volume Licensing Keys when they have been reported by the original owning organization as lost, stolen, compromised to the internet, or when the accompanying Volume Licensing Agreement is no longer in effect.

    As an individual consumer, you should never have been sold or should never be using Volume Licensing software.  If you purchased this product thinking it was for sale to retail consumers like yourself, it's likely that you are a victim of software pirace or counterfeiting.  Did you purchase this software, and if so, do you still have the materials you purchased?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 9, 2010 12:57 PM
  • "Dan at IT Associates" wrote in message news:261b5f38-5294-4065-b765-5ef40b8f4ce8...

    Hello mkeith422,

    As Noel posted you have problems with the installation of Windows and Office on your Compaq Presario 5108 computer.

    Hey, thanks, Dan, for the expansive report on the OP's problems - you've done far more than I either could, or would have done.
     
    Could you do me a great favour, and email me at winnoel%%AT%%gmail%%DOT%%com?
    Ta
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 9, 2010 5:03 PM
    Moderator