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Alureon.gen - Alureon.gen!J - Browser Redirecting RRS feed

  • Question

  • I am having serious issues with: Alureon.gen - Alureon.gen!J - Browser Redirecting.

     

    One care finds the Alureon trojans but doesn't permanently fix the problem.  It keeps coming back and is still present when I do another scan.

     

    Additionally, I am experiencing an extreme issue with my browsers being "redirected".

    I can do a search from within Internet Explorer or Firefox.  I will Click on one of the results link and it will take me to some other unrelated link or porn page.

     

    I can't do any updates or downloads from Microsoft either.  The pages or download dialogs come up unreachable and get the error of connection page displayed in the browser window.

     

    I am actively using PC Tools Registry Mechanic, PC Tools Threatfire, PC Tools Firewall Plus, Windows Live One Care, XoftSpy SE, & Sunbelt Counterspy.

     

    None of these can remove the problems I am Having.  In fact only Windows Live One Care even sees and attemps to remove the Alureon trojans.

     

    The Browser Redirecting, I'm not sure if it's part of the Alureon Trojan or what..?

     

    Help! Help! Help!

    Sunday, November 23, 2008 5:51 AM

Answers

All replies

  • i had similar problems onecare picked up a trojan, after cleaning onecare asked me to reboot then my problems realy started redirecting web pages false alerts directing me to rouge anti virus/malware software sites, and replacing my wallpaper with a false display of alert messages from windows security centre,blocking me from microsoft update and safty scanner sites all the while my onecare status was in the green. in the end i ran malwarebytes anti malware free http://www.malwarebytes.org/ This cured my problems it found 34 trojans/spyware/fake alerts etc. i am in the process of sending the log file to microsoft and would like answer to this. in the meantime i sugest you run this software it does not give perminant protection (but neither  does onecare (it seams) iv`e used it twice in the past when onecare could not find or resolve other problems i had.

     

    p.s it runs fine with oncare running i dont Know about other anti vrus software though.I recomend you uninstall them.

     good luck TOPPER.

     

    Sunday, November 23, 2008 11:36 AM
  • ConstantineNichols,

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

     

    -steve

    Monday, November 24, 2008 4:03 PM
    Moderator
  • how can i download the log file i know it was`nt a microsoft product that resolved my problem i want one care to  to work and will help if i can and i don`t want to spend hours going around the reakin to do it.

     

    best regards topper

    Tuesday, November 25, 2008 9:15 AM
  • Your log files can be viewed by opening OneCare, clicking Change Settings, Logging Tab, create support log. A report opens in your web browser.

    -steve

     

    Tuesday, November 25, 2008 1:18 PM
    Moderator
  • stephen i was in error i wish to UPLOAD the log file created by malware bytes anti malware to microsoft what is the best link to do this?

    topper.

     

    Wednesday, November 26, 2008 7:12 AM
  • No problem. You can use the information from here.

    Follow the instructions in this post, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=662566&SiteID=2,

    It refers to virus samples, but you can probably also submit the logs there.

     

    -steve

    Wednesday, November 26, 2008 1:51 PM
    Moderator
  • thanks stephen i just posted the attached log file from malwarebytes i no longer have the infected files but i hope this will help

     

    best regards topper.

     

    Wednesday, November 26, 2008 2:18 PM
  • Onecare worked great for me. I use BitDefender as my antivirus program on my computer. I came back from college and I realized that it hadn't updated in 124 days. At first I thought it was a technical problem, but the browser would be redirected all the time and I couldn't go into the Windows update page. It would always say Google could not find that url.

    I ran Onecare and it found eight files of Alureon.gen!J and another Alureon. It couldn't clean or delete it though. I ran the computer in safe mode with networking then and had it scan it again. It worked. I had to go into the router as well and change it back to the way it was. It had gone and added some static ip addresses. Now the browser no longer gets redirected and I can update my antivirus software. I can use windows update again now too.

    Hope this helps anyone with the same problem.

    -SA Snake

    Saturday, May 16, 2009 2:44 AM
  • Good point SA S;

    Often the only way to clean an infected file is to run your scanner in SAFE mode to prevent the file being "in use" and therefore not removable when it's detected.  Since you used SAFE with networking, I imagine you were using the free OneCare Safety Scanner which needs to be download entirety at each run whether in SAFE or in Normal boot mode.  The same technique can be used with subscription Live OneCare, although a boot with networking isn't required with subscription OneCare because the program and its definitions are already installed as a full fledged application. 
    Regards, Dave
    Saturday, May 16, 2009 4:27 AM