I have been using vista on a new laptop for a couple of months no and in the last week it has booted up with a message to say that I may be the victim of piracy (or something like that) and that Windows Vista is not genuine.
I have followed the link in the dialog box to the validation page and it all goes through properly and I get a dialog to say that Vista is in fact genuine after all. However, when I reboot I get the same dialog regarding piracy again.
My desktop has an added comment on the bottom right of the screen to say that
I have tried to follow th enumerous posts in your forum to try to resolve the problem myself but it is too confusing.
I have read the replies from Microsoft staff and have performed the following 3 (THREE) tasks:
PLEASE LOOK AT ALL THREE TO AVOID ASKING ME TO DO SOMETHING THAT I HAVE ALREADY TRIED - I NOTICE IN MANY POSTS THAT PEOPLE HAVE EXPLAINED SOMETHING IN THEIR FIRST POST AND BEEN ASKED TO DO JUST THAT IN THE RESPONSE ONLY FOR THE ORIGINAL AUTHOR TO POINT TO THE FIRST MESSAGE
1 Checked My Computer Properties
Result:
Windows is activated
product id: xxxx-oem-yyyyyyy-zzzzz
(numbers removed in case sensitive)
2 Used the diagnosis tool
Result:
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Detailed Status: 0xc004f012
Cached / Grace status: 0x0 / 0x0
Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
Windows Product ID: 89572-OEM-7332166-00021
Windows Product ID Type: 2
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.002
ID: {3513FD11-B0D3-4BC0-A312-381EA605D7B6}(3)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3513FD11-B0D3-4BC0-A312-381EA605D7B6}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-750928944-3148635871-1381674007</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V3000 (RU938PA#UUF)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.22</Version><SMBIOSVersion major="2" minor="4"/><Date>20061211000000.000000+000</Date></BIOS><HWID>C9323507018400DE</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>53DDD848C074586</Val><Hash>3MA1VsFkrVlCIdi63YxaOSyP7+k=</Hash><Pid>89388-707-1192242-65668</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
3 Visited the Validate Windows Page
Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
There is NO ERROR CODE in brackets at the end of the message.
The process tells me that Vista is genuine
This seems to be a common problem - Please give me some hope of a solution. When visiting a client it forms a bad impression if it looks like I am using a pirate copy of your operating system, when I know that it is 100% genuine myself.
Many thanks
Andy
