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Error Reporting that Vista is no longer Genuine RRS feed

  • Question

  • I have been using vista on a new laptop for a couple of months no and in the last week it has booted up with a message to say that I may be the victim of piracy (or something like that) and that Windows Vista is not genuine.

     

    I have followed the link in the dialog box to the validation page and it all goes through properly and I get a dialog to say that Vista is in fact genuine after all. However, when I reboot I get the same dialog regarding piracy again.

     

    My desktop has an added comment on the bottom right of the screen to say that

     

     

    I have tried to follow th enumerous posts in your forum to try to resolve the problem myself but it is too confusing.

     

    I have read the replies from Microsoft staff and have performed the following 3 (THREE) tasks:

     

    PLEASE LOOK AT ALL THREE TO AVOID ASKING ME TO DO SOMETHING THAT I HAVE ALREADY TRIED - I NOTICE IN MANY POSTS THAT PEOPLE HAVE EXPLAINED SOMETHING IN THEIR FIRST POST AND BEEN ASKED TO DO JUST THAT IN THE RESPONSE ONLY FOR THE ORIGINAL AUTHOR TO POINT TO THE FIRST MESSAGE

     

    1 Checked My Computer Properties

     

    Result:

    Windows is activated
    product id: xxxx-oem-yyyyyyy-zzzzz

    (numbers removed in case sensitive)

     

    2 Used the diagnosis tool

     

    Result:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {3513FD11-B0D3-4BC0-A312-381EA605D7B6}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3513FD11-B0D3-4BC0-A312-381EA605D7B6}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-750928944-3148635871-1381674007</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V3000 (RU938PA#UUF)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.22</Version><SMBIOSVersion major="2" minor="4"/><Date>20061211000000.000000+000</Date></BIOS><HWID>C9323507018400DE</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>53DDD848C074586</Val><Hash>3MA1VsFkrVlCIdi63YxaOSyP7+k=</Hash><Pid>89388-707-1192242-65668</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

     

    3 Visited the Validate Windows Page

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine

    There is NO ERROR CODE in brackets at the end of the message.

    The process tells me that Vista is genuine

     

     

    This seems to be a common problem - Please give me some hope of a solution. When visiting a client it forms a bad impression if it looks like I am using a pirate copy of your operating system, when I know that it is 100% genuine myself.

     

    Many thanks

    Andy

    Tuesday, August 7, 2007 9:23 AM

Answers

  • Andy:

     

    I'm very sorry for the issues you're experience. I'd like to investigate your problem in much more detail with my direct engineering team if you're okay with it?

     

    If so, please file a service request at www.microsoft.com/genuinesupport and reply here with your confirmation number and service request number (formatted at SRX/SRZ*****).

     

    I'll make sure you're resolved.

     

    -phil

    Monday, August 27, 2007 7:10 PM
  •  Les Connor wrote:

    Hi Phil,

     

    Same issue - "invalid license". Validation produces no errors, but the nags won't go away.

     

    Case# 1043081427

     

    All of the details have been uploaded.

     

    I'm out of things to try :-(.

     

    Les Connor

    Microsoft MVP [SBS]

     

     

    Les the "Invalid License" is a generic error message on the MGADiagnostics tool that requires further investigation as to the absolute cause of nonGenuine states for the machine.

     

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Wednesday, September 5, 2007 7:35 PM

All replies

  •  

    Andy:

     

    Have you changed or updated any hardware on your system? if so, you may need to **Reactivate** via telephone. I would suggest going to the start menu and right-clicking on "Computer" then selecting properties.

     

    After which, click "Change Product Key" and use the product key on the bottom of your PC.

     

    -phil

    Tuesday, August 7, 2007 11:10 PM
  • Dear Phil

     

    No I had not changed any hardware although I had tried to use a USB memory device for ReadyBoost.

     

    This is the only 'hardware' issue.

     

    I did as you advised and changed the product key but was then told the key was invalid.

     

    This invalidated my windows vista and I tried the automated phone validation.

     

    This again was not successful and so I was transferred to an operator who took me through the process and gave me the activation codes.

     

    Having completed this the same problem was present.

     

    On the bottom right of the desktop is the message

    "Windows Vista (TM)

    Build 6000

    This copy of Windows is not genuine"

     

    I was unable to follow this up sooner and now that I am back in the office I would like to try to get it resolved.

     

    When I switch on the laptop I get the mesage about

     

    When I look at the system properties I see that is says that Windows is activated

    Product key: 89572-OEM-xxxxxxx-86844

     

    There is also a "Get Genuine"  button which I have followed. Once I press validate windows it opens a webpage which then reports "Thank you for validating your copy of Microsoft Windows. Thank you for using the Windows Genuine Advantage program. You may now access resources for genuine Windows users"

     

    I am attaching the diagnostic report again just in case there are any changes since my last diagnostic..

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-P4VVJ-YFQDD-J7HQP
    Windows Product Key Hash: BNnqaXD5cwjI4FPVrChqUD9r4sc=
    Windows Product ID: 89572-OEM-xxxxxxx-86844
    Windows Product ID Type: 8
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {3513FD11-B0D3-4BC0-A312-381EA605D7B6}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3513FD11-B0D3-4BC0-A312-381EA605D7B6}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J7HQP</PKey><PID>89572-OEM-7231096-86844</PID><PIDType>8</PIDType><SID>S-1-5-21-750928944-3148635871-1381674007</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V3000 (RU938PA#UUF)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.22</Version><SMBIOSVersion major="2" minor="4"/><Date>20061211000000.000000+000</Date></BIOS><HWID>C9323507018400DE</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>53DDD848C074586</Val><Hash>3MA1VsFkrVlCIdi63YxaOSyP7+k=</Hash><Pid>89388-707-1192242-65668</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 
     

    Monday, August 27, 2007 6:29 AM
  • Andy:

     

    I'm very sorry for the issues you're experience. I'd like to investigate your problem in much more detail with my direct engineering team if you're okay with it?

     

    If so, please file a service request at www.microsoft.com/genuinesupport and reply here with your confirmation number and service request number (formatted at SRX/SRZ*****).

     

    I'll make sure you're resolved.

     

    -phil

    Monday, August 27, 2007 7:10 PM
  • Andy:  I am having the exact same problem with my Dell Desktop, which is brand new and just turned on 5 days ago.  I have been working with Dell for two days now to try to resolve the problem and they are set up to call me again tonite.  I'm just curious if Microsoft was able to find a solution for you?

    Thursday, August 30, 2007 5:00 PM
  • Andy, im having the same exact problem, went throught the same exact steps and got the same exact results, please email me at scarface9104@yahoo.com if everything is fixed for you and tell me how please! thanx!
    Thursday, August 30, 2007 5:43 PM
  • Hi Phil,

     

    Same issue - "invalid license". Validation produces no errors, but the nags won't go away.

     

    Case# 1043081427

     

    All of the details have been uploaded.

     

    I'm out of things to try :-(.

     

    Les Connor

    Microsoft MVP [SBS]

     

    Friday, August 31, 2007 7:31 PM
  • I am having the exact same problem as well.

    Saturday, September 1, 2007 5:46 PM
  • I have a RETAIL copy of Vista .. same thing.

    Remind me again why i paid an extra $100 for a retail key when i could have bought the OEM of home basic and had ultimate retail (at no real cost to me) in about 30 minutes of recieving the disc.

    Yes I'm irritated. Your activation system is easily defeated and a pain in the *** to deal with if one takes the legitimate route. Oh, and Vista isnt that great to begin with.
    Sunday, September 2, 2007 2:46 PM
  •  Les Connor wrote:

    Hi Phil,

     

    Same issue - "invalid license". Validation produces no errors, but the nags won't go away.

     

    Case# 1043081427

     

    All of the details have been uploaded.

     

    I'm out of things to try :-(.

     

    Les Connor

    Microsoft MVP [SBS]

     

     

    Les the "Invalid License" is a generic error message on the MGADiagnostics tool that requires further investigation as to the absolute cause of nonGenuine states for the machine.

     

    Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Wednesday, September 5, 2007 7:35 PM
  • Hi Phil,

     

    There is no error code, the validation seems to be successful with a "thank you", but the status doesn't change. The WGA diagnostics output is as follows:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-4XCQP-FBHQ2-X3PTK
    Windows Product Key Hash: eB4EZl7/Qx/UIftf1CP3NoM8zrA=
    Windows Product ID: 89580-014-0053686-71205
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {5FB32AFB-99D6-405F-9DB8-483496C0C386}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-514-80004005_B4D0AA8B-531-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5FB32AFB-99D6-405F-9DB8-483496C0C386}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X3PTK</PKey><PID>89580-014-0053686-71205</PID><PIDType>5</PIDType><SID>S-1-5-21-70114593-1005959083-1013040648</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>RC647AA-ABA m7680n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20060811000000.000000+000</Date></BIOS><HWID>9EF73207018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    NOTE: I do have a case number (possibly more info there), it has been escalated, we've tried various things including another key, but no resolution yet.

     

    As there appear to be a number of same/similar issues in this group, it would be great to nail down the cause and/or resolution here so others may benifit. If I get any further with the support engineer I'll update the thread, and if you have any ideas in the mean-time please do the same :-).

     

    Thanks,

     

    Les Connor [SBS MVP]

    Wednesday, September 5, 2007 7:51 PM