Office 2007 not genuine RRS feed

  • Question

  • Dear,

    We are a small company (+-10 employees) with 2 licenses for Microsoft Office 2007 (1 with 4 licenses at Office Professional Plus 2007 and 1 with 5 licenses at Office 2007 Standard).

    Everything worked fine until a month ago when we get the notification that our Office s/w is not genuine. I already ran the diagnostics on the Microsoft website as well as the MGA-Diagnostics Tool. I also already talked to a Microsoft employee by customer support who could do nothing more than say our license is genuine and forward me again to the MGA-Diagnostics website. The MGA Dianostics report is displaying the following below, I really really hope someone can help me with this problem since this is very annoying and time-consuming.

    Diagnostic Report (1.9.0006.1):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WC8T2-978G3-KQ7TT
    Windows Product Key Hash: CuoVmWRsXwBm8+hrn8ia9Upi7mY=
    Windows Product ID: 76477-OEM-2168362-95670
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {7A684F90-C887-455D-B8D2-A1B127288BC1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A684F90-C887-455D-B8D2-A1B127288BC1}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KQ7TT</PKey><PID>76477-OEM-2168362-95670</PID><PIDType>3</PIDType><SID>S-1-5-21-1547161642-1563985344-725345543</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>IMEDIA 5035</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0204   </Version><SMBIOSVersion major="2" minor="3"/><Date>20051014000000.000000+000</Date></BIOS><HWID>76B932D70184407C</HWID><UserLCID>0813</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57143</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9B59CB48D680D86</Val><Hash>nnSQ38esEiMnE6ZRI//fgKADngo=</Hash><Pid>89409-707-9033024-65948</Pid><PidType>14</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>8AE8F1D810DCA62</Val><Hash>rHfVxOj28YTyYa0hsrsDiCkNWBU=</Hash><Pid>84889-305-8378907-63312</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14481:GENUINE C&C INC|105F3:Packard Bell B.V|105F3:Packard Bell B.V|1E840:Packard Bell B.V|1E840:Packard Bell B.V
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    Kind regards,
    Wim Vereecken

    Monday, July 6, 2009 12:17 PM


  • Hello Wim Vereecken,

    Please look at the snippet from your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    As you mentioned your Office 2007 products are Genuine but your old installation of Office 2003 Pro is not.

    If you use the Add or Remove Programs applet in Control Panel to uninstall Office 2003 Pro, restart, then rerun the mgadiag utility, you should show only the two genuine Office products.  Then, visit www.microsoft.com/genuine to Validate Office, and it should all be fine at that point.

    Please repeat on all computers showing a Validation problem.

    Let us know the results :-)

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, July 6, 2009 3:53 PM