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Unable to Complete Windows Genuine Advantage Validation every time I start PC RRS feed

  • Question

  • This problem is new. I just had xp sp3 a few days ago.

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Failed Computer time and date correct
    Passed Cookies enabled
    Passed Microsoft Genuine Advantage plug-ins are installed and loaded
    Passed Microsoft Genuine Advantage plug-ins connect with Microsoft validation servers

    The solve button told me to fix the time manually. I did but when I do the diagnostic again, I still get the same error.

    One more thing, every time I restart my computer, the time goes directly to the year 2020. I don't know if this was caused by a virus or something but I tried a full scan with my up to date Nod32 v3 antivirus and ad-aware antispyware. No problems were found already.

    Does anyone know how I can fix this?
    Thursday, September 11, 2008 4:37 PM

Answers

  • zluj7,

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.


    Second, please make sure that your date and time are set correctly in the bottom right hand corder of your desktop. Also, make sure that it is matched with your BIOS date and time. You may need to contact your computer's manufacture support for assistance with your BIOS. For further assistance do the above.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Monday, November 3, 2008 4:08 PM
    Thursday, September 11, 2008 5:20 PM
  • Tony from Oz,
     

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Windows XP Pro identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro  using that key than authorized.

    As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro  is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

    Here is a quiz which provides pre-installation information for customers who purchased a PC with pre-installed software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    Here is a link which will provide questions surrounding retail circumstances. Please read and answer them. You will be given an answer as to the validity of the retail version of software you purchased.  See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx.

    Please read and answer the questions surrounding Volume Licensing. You will be given an answer about the validity of the Volume Licensing version of software recently purchased at the following link.  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    If you have one, tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro  and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally Next, uninstall the non-genuine installation of Windows XP Pro because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

     1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

    2) Refer to this site for information concerning VLK’s. See the link below:

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     http://www.microsoft.com/licensing/resources/faq.mspx

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:

    www.microsoft.com/genuine

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS

    • Marked as answer by RickImAPC Thursday, September 18, 2008 2:50 PM
    Thursday, September 18, 2008 2:49 PM

All replies

  • zluj7,

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.


    Second, please make sure that your date and time are set correctly in the bottom right hand corder of your desktop. Also, make sure that it is matched with your BIOS date and time. You may need to contact your computer's manufacture support for assistance with your BIOS. For further assistance do the above.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Monday, November 3, 2008 4:08 PM
    Thursday, September 11, 2008 5:20 PM
  • I don't quite know what I'm doing but I am suddenly getting this Validation problem which I never had before. Below is the results of the diagnotic you suggest. It appears to find my windows ok. Am I talking to the right person? If not where do I go to sort this out? By the way this problem seems to coincide with another on my pc - I get sudden reboot every time I run a spyware or registry scan. Can these be related. Please help if you can: PII


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P9FTT-JF68J-299Y3
    Windows Product Key Hash: UA+oHcIEkgiusnFlFME5MN4iH6g=
    Windows Product ID: 55274-640-0285857-23689
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FC7D0AEB-F1B8-4D56-946F-E48A15388942}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional with FrontPage - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC7D0AEB-F1B8-4D56-946F-E48A15388942}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-299Y3</PKey><PID>55274-640-0285857-23689</PID><PIDType>0</PIDType><SID>S-1-5-21-1454471165-261478967-682003330</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20020517000000.000000+000</Date></BIOS><HWID>A14637FF0184A073</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>2B5F98FCC507BA6</Val><Hash>afWFzif4dhKI/dePJgjs+6gEYo8=</Hash><Pid>54185-640-1714753-17637</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 



    • Edited by RickImAPC Thursday, September 18, 2008 2:46 PM Personally Identifiable Information Removed
    Thursday, September 18, 2008 1:09 AM
  • Tony from Oz,
     

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Windows XP Pro identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro  using that key than authorized.

    As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro  is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

    Here is a quiz which provides pre-installation information for customers who purchased a PC with pre-installed software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    Here is a link which will provide questions surrounding retail circumstances. Please read and answer them. You will be given an answer as to the validity of the retail version of software you purchased.  See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx.

    Please read and answer the questions surrounding Volume Licensing. You will be given an answer about the validity of the Volume Licensing version of software recently purchased at the following link.  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    If you have one, tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro  and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally Next, uninstall the non-genuine installation of Windows XP Pro because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

     1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

    2) Refer to this site for information concerning VLK’s. See the link below:

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     http://www.microsoft.com/licensing/resources/faq.mspx

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:

    www.microsoft.com/genuine

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS

    • Marked as answer by RickImAPC Thursday, September 18, 2008 2:50 PM
    Thursday, September 18, 2008 2:49 PM