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    Hi

    I have a Dell laptop that was purchased with windows 7 installed. I am now getting the non genuine message. I have the COA so I know the software is genuine.

    How can I stop this message?

    Here is the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {CD8AD617-5896-4B89-8A44-6730D04458A9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD8AD617-5896-4B89-8A44-6730D04458A9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1151163532-2736923886-713788553</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20100104000000.000000+000</Date></BIOS><HWID>45683007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57763</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-2057-7601.0000-2512013
    Installation ID: 013935032370037914371256523294530096088554282375505656

    URL removed so I could post the report

    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 0
    Trusted time: 09/05/2014 06:50:27

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:9:2014 19:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJQsbYu0iHr8kEaDPAwOM7zXkIWCA5T2Uk0qhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      MCFG   DELL    M08   
      ASF!   DELL    M08   
      TCPA     
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

    Friday, May 9, 2014 6:07 AM

Answers

  • Question
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    This machine shipped with Vista installed, rather than Windows 7 - as such, the installed version is counterfeit, as it uses a Key only present in Recovery media, and MUST be used with machines which shipped with Windows 7 pre-installed.

    You need to reformat and reinstall with genuine media.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, May 9, 2014 7:04 AM
    Moderator

All replies

  • Question
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    This machine shipped with Vista installed, rather than Windows 7 - as such, the installed version is counterfeit, as it uses a Key only present in Recovery media, and MUST be used with machines which shipped with Windows 7 pre-installed.

    You need to reformat and reinstall with genuine media.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, May 9, 2014 7:04 AM
    Moderator
  • Question
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    A new Dell Latitude D630 shipped with either Windows XP or Windows Vista preinstalled at the factory.  What version and what edition of Windows is printed on the COA?

    Carey Frisch

    Friday, May 9, 2014 2:10 PM
    Moderator
  • Question
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    Hi

    The disc I have been supplied with the laptop is a reinstallation dvd. Windows 7 SP1 32-bit

    The disc says software is already installed on your computer. use this disc to reinstall the operating system on a dell pc.

    The disc is a genuine dell disc and not a counterfake.

    The COA Sticker says

    Windows 7 Pro OA
    OEM Software

    It has the product Key and all the usual markings of authenticity.

    Does this mean that someone has upgraded from vista or xp with the wrong software. Why cant I use this software on the laptop as it is from Dell and on a dell laptop. I have all the licensing so this cannot have been used on any other machine

    Thanks
    Ken

    Friday, May 9, 2014 4:18 PM
  • Question
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    It appears someone likely got ahold of a Dell branded Windows 7 disc and installed it on your Dell PC.  That disc contains files to look for a specific Dell motherboard BIOS so it can self-activate.  Your Dell PC does not have that specific BIOS so the installed license is non-genuine.  To rectify your problem, you can purchase a genuine Windows 7 Professional license and then proceed to update the product key.

    Additionally, the installed copy of Microsoft Office Professional Edition 2003 is non-genuine (pirated) and should be uninstalled and replace with a genuine edition of Microsoft Office.

    Carey Frisch


    Friday, May 9, 2014 4:44 PM
    Moderator
  • Question
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    Please give detail on your COA sticker - it sounds to me as if either someone has replaced the motherboard with an earlier model, or they've attached a counterfeit COA sticker as well (which are unfortunately common!)

    Please tell us (or show us with a photo after hiding the Product Key) everything you can about the COA sticker you see.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, May 9, 2014 9:23 PM
    Moderator