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  • Question

  • I bought a new eMachines PC with Windows Vista Home Basic preinstalled on Jan 30 (or whatever day Vista came out). I had nothing but problems with different software applications running with Vista and wanted to downgrade to XP Home. What I probably should have done is contact eMachines for support, but instead took the PC to a repair person who said he would install a legitimate copy of Windows XP on my computer for $75.00. When I got the PC home I found XP Pro installed, and in the process of downloading the most recent WGA notification via automatic updates was notified it was not a Genuine copy of Windows. I'm not really interested in running any further tests to see what is going on, I don't want a copy of Windows that does not pass WGA on my computer. I called the person who installed the software and asked for a COA or product key and was told they do not provide that. I dont want to persue any kind of legal action on this person, I only want a legitimate copy of XP. Can I use the COA from my Vista Home Basic to make this copy of XP genuine? Any help would be appreciated.

     

    Thanks

    Tuesday, June 19, 2007 9:12 PM

Answers

  • I ran the diagnostic tool and the copy of Windows XP must be counterfeit. I'll be purchasing a valid key.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-2BWRF-YXGK2-DKGWB
    Windows Product Key Hash: C2vqKlpXOe/kCU1qgtnM7ypEIac=
    Windows Product ID: 55274-640-4552084-23214
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2fddc377-22fd-493e-8a50-b6f4a92a2b32
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2fddc377-22fd-493e-8a50-b6f4a92a2b32</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DKGWB</PKey><PID>55274-640-4552084-23214</PID><PIDType>1</PIDType><SID>S-1-5-21-789336058-651377827-725345543</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T5082</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GC11020M.15A.2024.2006.1211.1959</Version><SMBIOSVersion major="2" minor="4"/><Date>20061211000000.000000+000</Date></BIOS><HWID>6B3A395F0184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Wednesday, June 20, 2007 12:32 AM
  • SnTHoliday,

     

    OEM licenses of Vista Ultimate and Vista Business include downgrade rights to run a qualifying previous Windows Operating System.  So, if your new Gateway computer had come with Vista Business or Ultimate preinstalled, you could have run XP Pro under the downgrade rights.

     

    However, since the new Gateway came with Vista Home Basic, there are no downgrade rights and you will need to acquire either a generic systembuilder/OEM license or a full retail license to run XP Pro on the Gateway.  Given current street prices for systembuilder/OEM licenses, full retail licenses, and the WGA Kit, you best value IMO is the WGA KIt---you get a full retail license for $149USD.  Compare to a regular full retail license usually at $299 at a store, and systembuilder/OEMs licenses at about $135-150.  For about the same as OEM you get the WGA full retail without the OEM restrictions on moving the license.  That way, when you decide to go back to Vista later on, you can still move the WGA license for XP on another comuter.

    Wednesday, June 20, 2007 2:34 PM
  • Thanks for the info Dan. I agree the WGA kit was the best deal and purchased it last night. Everything went great. As soon as the order was processed a new product key was provided. I used the link provided in the email to download the software to change the product key and it went without a hitch. I downloaded IE7 this morning without a problem.
    Wednesday, June 20, 2007 4:52 PM
  • Sorry to drag this out, but I just have a few questions; How did the repair guy install Windows XP Pro on this machine with an invalid product code? I guess I don't completely understand the process since all the PCs I've ever bought had Windows preinstalled.  Also, do I have to worry about malware in regard to the copy of Windows XP Pro that I now have installed on my computer?
    Wednesday, June 20, 2007 6:30 PM
  • Sntholiday,

     

    They used a volume licensing edition of XP Pro, which is a special edition of XP Pro that does not have to go thru the Product Activation steps.  They use a invalid Product Key generated by a Key Generator program, which uses the same formula that MS uses to generate Product Keys for Volume Licensing editions.

     

    It is possible that there are malware elements on your computer that came on board with the installation of the nongenuine XP Pro.  That is why Microsoft will be sending you a genuine hologrammed XP Pro CD, so that you can take the recommended action of doing a clean installation of XP Pro using the genuine CD, which will ensure there are no malicious programs lurking in the background.

     

    Of course a clean installation destroys all data on the hard disk drive, so you'll want to backup and offload anything you want to save before you do the clean installation, if you choose to do it.

    Wednesday, June 20, 2007 8:22 PM

All replies

  • I ran the diagnostic tool and the copy of Windows XP must be counterfeit. I'll be purchasing a valid key.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-2BWRF-YXGK2-DKGWB
    Windows Product Key Hash: C2vqKlpXOe/kCU1qgtnM7ypEIac=
    Windows Product ID: 55274-640-4552084-23214
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2fddc377-22fd-493e-8a50-b6f4a92a2b32
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2fddc377-22fd-493e-8a50-b6f4a92a2b32</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-DKGWB</PKey><PID>55274-640-4552084-23214</PID><PIDType>1</PIDType><SID>S-1-5-21-789336058-651377827-725345543</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T5082</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GC11020M.15A.2024.2006.1211.1959</Version><SMBIOSVersion major="2" minor="4"/><Date>20061211000000.000000+000</Date></BIOS><HWID>6B3A395F0184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Wednesday, June 20, 2007 12:32 AM
  • SnTHoliday,

     

    OEM licenses of Vista Ultimate and Vista Business include downgrade rights to run a qualifying previous Windows Operating System.  So, if your new Gateway computer had come with Vista Business or Ultimate preinstalled, you could have run XP Pro under the downgrade rights.

     

    However, since the new Gateway came with Vista Home Basic, there are no downgrade rights and you will need to acquire either a generic systembuilder/OEM license or a full retail license to run XP Pro on the Gateway.  Given current street prices for systembuilder/OEM licenses, full retail licenses, and the WGA Kit, you best value IMO is the WGA KIt---you get a full retail license for $149USD.  Compare to a regular full retail license usually at $299 at a store, and systembuilder/OEMs licenses at about $135-150.  For about the same as OEM you get the WGA full retail without the OEM restrictions on moving the license.  That way, when you decide to go back to Vista later on, you can still move the WGA license for XP on another comuter.

    Wednesday, June 20, 2007 2:34 PM
  • Thanks for the info Dan. I agree the WGA kit was the best deal and purchased it last night. Everything went great. As soon as the order was processed a new product key was provided. I used the link provided in the email to download the software to change the product key and it went without a hitch. I downloaded IE7 this morning without a problem.
    Wednesday, June 20, 2007 4:52 PM
  • Sorry to drag this out, but I just have a few questions; How did the repair guy install Windows XP Pro on this machine with an invalid product code? I guess I don't completely understand the process since all the PCs I've ever bought had Windows preinstalled.  Also, do I have to worry about malware in regard to the copy of Windows XP Pro that I now have installed on my computer?
    Wednesday, June 20, 2007 6:30 PM
  • Sntholiday,

     

    They used a volume licensing edition of XP Pro, which is a special edition of XP Pro that does not have to go thru the Product Activation steps.  They use a invalid Product Key generated by a Key Generator program, which uses the same formula that MS uses to generate Product Keys for Volume Licensing editions.

     

    It is possible that there are malware elements on your computer that came on board with the installation of the nongenuine XP Pro.  That is why Microsoft will be sending you a genuine hologrammed XP Pro CD, so that you can take the recommended action of doing a clean installation of XP Pro using the genuine CD, which will ensure there are no malicious programs lurking in the background.

     

    Of course a clean installation destroys all data on the hard disk drive, so you'll want to backup and offload anything you want to save before you do the clean installation, if you choose to do it.

    Wednesday, June 20, 2007 8:22 PM