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Validation failure RRS feed

  • Question

  • I have had this computer for 4 to 5 years now and I am getting an Validation Failure. The software is part of a multi user corporate edition. The computer is no longer at my office, but in my home and not connected to a server at this time. The other problem I have is I do not have the coa or key. Recently divorce stuff was moved around and I am not able to locate it. I know this software is real. What can i do?

     

                        Cliff

    Sunday, May 28, 2006 4:04 PM

Answers

  • CliffB,

    It sounds like you purchased a Volume License from MS for XP Pro several years ago, and now these licenses are coming up as Blocked.  We'll assume that you and/or MS have not cancelled your VL agreement.

    The excerpt below was originally posted by Dave Of MS in response to someone else at this thread (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=396226&SiteID=25), but it looks to me like points 1,2 and 3 apply to your situation.

    If you believe your Volume License Key (VLK) is Genuine please refer to the following steps to confirm it.

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s  http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     

    3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the approproate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

     

    If all the above steps fail you can create a free WGA Support incident using our On-line Assisted support option here:

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

    Let's say for some reason the VL agreement is no longer valid.  You could still operate the computer using the "base" license that it came with from the manufacturer.  The proof of this would be the COA affixed to the computer.

    If there is no COA, then unfortunately that could indicate that one of the provisions of Volume Licensing was violated, the provision that a VL is only an upgrade and can never be used as the sole original license for the computer.

    Let us know...

    Added in an edit:  PS...the 5 client access licenses (CALs)  that came with the server do not have a bearing on this exact problem.  CALs are the license that allows computers to connect to the server.  So in a client-server scanario, there are really three and maybe four licenses that apply:

    1.  The license for the server operating system

    2.  The CAL that lets clients connect to the server.

    3.  The license for the client computer running XP, which could be (as in your situation):

    a.  The OEM or base license that came with the computer from the builder/manufacturer, combined with...

    b.  The Volume License for XP Pro that allows you to make all the computers identical installations.

    Saturday, June 3, 2006 1:11 PM

All replies

  • Please follow this WGA troubleshooting procedure:

    1. Download and install the WGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Validation" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and paste the results of the WGA Diagnostic Data in your original post thread.

    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Sunday, May 28, 2006 10:28 PM
    Moderator
  • re: cliffb

    we ran the tool.... here is the clipboard

     

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-3Q3QH-VGTBB-QMP4W
    Windows Product Key Hash: 6VRHaMM+vHHJsk/YhzZ0LVwuacc=
    Windows Product ID: 55274-643-4455154-23982
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 7594N6D
    ID: 3954ccdc-d8f9-48e0-bdde-257be7c625b3
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics: B4D0AA8B-528-645_B4D0AA8B-528-645

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>3954ccdc-d8f9-48e0-bdde-257be7c625b3</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-QMP4W</PKey><PID>55274-643-4455154-23982</PID><PIDType>1</PIDType><SID>S-1-5-21-854245398-492894223-725345543</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2a</Version><SMBIOSVersion major="2" minor="3"/><Date>20030925000000.000000+000</Date></BIOS><HWID>D8D8334F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>38139206C2B005E</Val><Hash>ulSRz91B4Xby0L0pcE5qEBes5co=</Hash><Pid>54186-OEM-1790731-78735</Pid></Product></Products></Office></Software></GenuineResults> 

    Wednesday, May 31, 2006 10:50 PM
  • "Genuine Validation Status: Blocked VLK" indicates the presence of a Volume License version of Windows XP Professional. VL licenses are usually only sold and licensed to companies, not individuals. Therefore, you have an illegal VL version installed. To correct this problem, you'll need to purchase a conventional "Full Version" of Windows XP Professional and change the non-genuine Product Key to a genuine Product Key.

    Change your Product Key without a Reinstall to match your genuine Product Key or COA: The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key - all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409  

    Wednesday, May 31, 2006 10:59 PM
    Moderator
  • Resasour,

    You might not have to buy anything if the computer has a Certificate of Authenticity affixed to it, indicating that at one time some version of Windows was properly licensed on the computer. Details about COAs:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Or, if you have some genuine Microsoft retail Operating System materials, you might be able to install these on the computer.  This page walks you thru figuring it all out:  http://www.microsoft.com/resources/howtotell/en/windows.mspx

    If you have neither a COA nor any kind of retail materials, the Genuine Windows Offer might be for you:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#Question6Label

    Or you might prefer to purchase genuine Windows at a local retailer or systembuilder.

     

    Thursday, June 1, 2006 4:52 PM
  • ok I have found my product key for the windows XP Pro. Which was purchase with with widows 2000 server : Number of clients access = 5 licenses. I have been using this for around 5 years My product id is 55274-643-4455154-23329 and the key is KCB24-MPQBV-3Q3QH-VGTBB-QMP4W. And it tells me it is still invalid??????? What is the problem. Please advise . Cliff
    Saturday, June 3, 2006 12:06 AM
  • CliffB,

    It sounds like you purchased a Volume License from MS for XP Pro several years ago, and now these licenses are coming up as Blocked.  We'll assume that you and/or MS have not cancelled your VL agreement.

    The excerpt below was originally posted by Dave Of MS in response to someone else at this thread (http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=396226&SiteID=25), but it looks to me like points 1,2 and 3 apply to your situation.

    If you believe your Volume License Key (VLK) is Genuine please refer to the following steps to confirm it.

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s  http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     

    3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the approproate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

     

    If all the above steps fail you can create a free WGA Support incident using our On-line Assisted support option here:

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

    Let's say for some reason the VL agreement is no longer valid.  You could still operate the computer using the "base" license that it came with from the manufacturer.  The proof of this would be the COA affixed to the computer.

    If there is no COA, then unfortunately that could indicate that one of the provisions of Volume Licensing was violated, the provision that a VL is only an upgrade and can never be used as the sole original license for the computer.

    Let us know...

    Added in an edit:  PS...the 5 client access licenses (CALs)  that came with the server do not have a bearing on this exact problem.  CALs are the license that allows computers to connect to the server.  So in a client-server scanario, there are really three and maybe four licenses that apply:

    1.  The license for the server operating system

    2.  The CAL that lets clients connect to the server.

    3.  The license for the client computer running XP, which could be (as in your situation):

    a.  The OEM or base license that came with the computer from the builder/manufacturer, combined with...

    b.  The Volume License for XP Pro that allows you to make all the computers identical installations.

    Saturday, June 3, 2006 1:11 PM