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Partner Support Community RETIRED RRS feed

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    Is there a discussion/guidance in the technet forums or elsewhere about the termination of the Partner Support Community?  I hadn't posted a question there in a couple of months and found on 9/3/2018 the notice about the Community being shut down and advice to use the Technet forums.  I unfortunately missed the window to comment/ask questions.  I mainly want to know:

    1. Is there a place where registered partners can get an answer from Microsoft Support within 24 hours as they did with the community?  Is this what Technet forums offer or are the Technet forums "only" answered by "anyone" and MVPs who generously give of their time?

    2. There were YEARS of valuable question/answer content that was searchable in the Partner Support Community.  The notice says this is "retired".  Do I understand correctly that this valuable content is no longer available to Partners?  Hopefully it has been integrated into the Technet forums.

    Thanks,

    Thursday, September 6, 2018 12:38 AM

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    The new partner community forums are located over here.

    https://www.microsoftpartnercommunity.com/

     but the navigation there is all trial and error at this point.

    https://www.microsoftpartnercommunity.com/t5/Feedback-Support/ct-p/partner_feedback_support

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.


    Thursday, September 6, 2018 1:03 AM
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    Thanks for being so helpful, Dave!

    Ira Shapiro

    Thursday, September 6, 2018 6:06 PM
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    You're welcome.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Thursday, September 6, 2018 6:31 PM
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    I can't believe I need to ask this again.  After Dave provided the link above https://www.microsoftpartnercommunity.com/  I am sure I went there and found the forums.  As Dave mentioned, the organization was very poor.  Now I can't find them at all!

    Any tips?  If anyone can see the forums under that site, please give some detail about how to get to them (what to click).  I've been all over that site and can't find the forums.  I can get to a place called "Get Support" but that only allows submitting a paid incident.  Where are the good old Partner Support forums for all partners (including registered partners) where a MS Support engineer will supply answers?

    Thanks,

    Monday, October 8, 2018 11:35 PM
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    Products area is here.

    https://www.microsoftpartnercommunity.com/t5/Products/ct-p/products

    Support area is here.

    https://www.microsoftpartnercommunity.com/t5/Feedback-Support/ct-p/partner_feedback_support

     I'm also working with someone to get some sort of navigation page set up.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Monday, October 8, 2018 11:40 PM
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    Thanks once again.  You might think it would be under "Support" on the main page https://www.microsoftpartnercommunity.com/  instead of under "products".  ;)

    Can I use "Start a Topic" to submit a NEW case?  Is the response similar to the way the forums used to work?

    Ira

    • Marked as answer by Ira Shapiro Tuesday, October 9, 2018 12:20 AM
    Tuesday, October 9, 2018 12:03 AM
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    Yes that correct, then you'll get another dropdown where you can select an appropriate area.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, October 9, 2018 12:06 AM
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    Thank you.

    Ira

    Tuesday, October 9, 2018 12:20 AM