Email Router Probelm RRS feed

  • Question

  • Hi,

    I have installed VPC and configured Email Router with the default organization with outgoing mail settings configured with gmail settings and trying to send a email from CRM but i am not getting any email to the inbox to which i am trying to send an email and it is not even showing any mail in the outbox or sent items of my gmail  account which i have configured to email router.

    Can anyone help  me.

    Thanks in advance.

    Wednesday, April 11, 2012 3:37 PM

All replies

  • are the users configured to use the e-mail router?

    Musings on Information Technology

    Thursday, April 12, 2012 1:05 PM
  • Hi Sai!

    When you click in "Test access", do you see "sucess" in the SMTP profile? Gmail account also require TLS.

    Hope this help.

    Friday, April 13, 2012 8:50 PM
  • Without knowing more details about your inbound/outbound email router configuration, I could point you to some literature for setting up the email router for:

    Exchange 2010
    Exchange Online

    Important things to know about configuration, and troubleshooting the email router.

    What happens when you open the email in question (outside of UR7 read only forms optimization) - do you see a yellow info bar at the top of the email?

    I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful. Michael Mayo

    Sunday, April 15, 2012 1:32 AM