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How do I re-activate OEM Vista on my Dell? RRS feed

  • Question

  • This last summer I bought a used, 3 yr old Dell Dimension. There had been a problem with it, so before I got it the hard disk was wiped and Vista reinstalled.
    I bought it because my 10 yr old Dell was getting ready to die. It sat around for 5 or 6 weeks, unused. When I finally did use it I was requested to activate Vista.
    I have the OEM reinstall disk, but it has only a part number on the envelope. Without entering a key, I got an "invalid key" error message and was given the option to enter a different key. There is no other key. The only key is from the sticker on the case (******-*****-HMYKW-FDFFF-WTT9Q), and it doesn't match with what is expected.
    I have spent over 8 hours looking  on the Web for some clue to solving this, to no avail.
    As an aside, in my research I found a recommendation to run Net Start Slsvc.  The message said the service has already been started. I don't know if that is relevant.



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {78395607-28ED-41C5-AD3B-B1A2BB064463}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{78395607-28ED-41C5-AD3B-B1A2BB064463}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1484786293-544136917-3192720328</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20060203000000.000000+000</Date></BIOS><HWID>7F323507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6001.0000-1652009
    Installation ID: 019475578641859466291306027511856164886921767155144652
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Notification
    Notification Reason: 0xC004F057.

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ8cRDZH2vsqZ6p2SOTOXcQYeKzy9KC9Do5Mu6xW7Ds=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    DM051 
      FACP   DELL    DM051 
      HPET   DELL    DM051 
      BOOT   DELL    DM051 
      MCFG   DELL    DM051 
      SSDT   DELL  st_ex
      ASF!   DELL    DM051 


     

    Thursday, September 17, 2009 1:33 AM

Answers

All replies

  • Hello Last_Gryphon,

    What version and edition of Windows is listed on the Certificate of Authenticity (CoA) sticker on the Dell?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:26 PM
    Thursday, September 17, 2009 5:00 AM
  • Hello Last_Gryphon,

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Note: If the computer didn't come pre-installed with Vista, an OEM SLP or COA SLP copy of Vista can not run on it.


      
    Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. (this is the purpose of the COA SLP key. To be a safety net in case the OEM SLP self-activation function fails) The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

     Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 7:21 PM
    • Unmarked as answer by Darin Smith MS Tuesday, September 22, 2009 6:26 PM
    Thursday, September 17, 2009 7:21 PM
  • Well, that was an appropriate question. XP Media Center is the answer.
    Turns out that my friend who reinstalled the OS used the OEM disks provided by the previous owner.
    Unbeknownst to us, the previous owner also had a Dell laptop and had very graciously but in error provided the OEM disks for the laptop, and not this computer.
    Hence a great deal of strife and confusion. I will get the correct disks and reinstall again. Hopefully without further problems.
    Thank you
    Thursday, September 17, 2009 7:28 PM
  • Hello Last_Gryphon,

    May I suggest that you use the following Ownership Transfer Form to ensure that Dell has you on record as the new Owner?
    http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?~ck=ln&c=us&cs=19&l=en&lnki=1&s=dhs

    Once that has had a chance to take efffect, you can request a set of Recovery/Reinstallation CDs for the original OS (XP Media Center Edition) from Dell Support:
    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Note that the CoA for XP MCE tells us that the computer was originally licensed to run XP MCE and does not have an OEM license to run Vista.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:26 PM
    Thursday, September 17, 2009 7:52 PM