Hi all,
I found a lot of examples out there but they all seem a bit off or not 100% distributive.
We are working on creating a new CRM page and want to set up email to case option.
I got the queue set up and I see the emails going there.
My issue is the workflow fails.
The workflow fails saying "case is missing customer"
Ok, I understand that however I am not sure what Dynamic Value to use to get the customer to populate correctly.
So far I am unable to get this to work sending from an email that has a customer as well as one that does not.
The goal would be to have it work for both. I did see there was a way to add to the workflow to create a new customer on a new email, however the Create Case process still fails with case is missing customer.
Anyone know what the magic Value that is needed? I tried Regarding(E-mail) and that didn't work.