locked
CRM freezes RRS feed

  • Question

  • The application freezes every day at 8:00 PM and the event log found is 

    System

    - Provider
    [ Name] MSCRMDeletionService
    - EventID 16387
    [ Qualifiers] 32768
    Level 2
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2014-01-29T01:27:50.000000000Z
    EventRecordID 4248663
    Channel Application
    Computer 
    Computer Name
    Security
    - EventData
    ActivityPointerBase

    Only event log i can see at this time of issue is this , this happens at particular time of the day , 

    Any one faced this issue and found resolution please post it for me 

    THanks in advance 

    Regards,

    Kumar


    401

    Wednesday, January 29, 2014 10:43 PM

Answers

  • Hi,

    Download and use the job editor for CRM. Using this tool you could set the time and other settings for maintenance jobs of the servers. "Also note that for the Deletion Service, it is possible that this may not complete successfully if there are a large number of records to delete and it is not able to complete in less than 30 seconds. If that is the case, you can temporarily set the OLEDBTimeout registry key in HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM\OLEDBTimeout as a REG_DWORD key with a value of 86400 (decimal) on each of the Microsoft CRM Servers and Microsoft CRM Async Servers befor running the deletion service. Make sure to either remove this registry key after the deletion service completes successfully or to set it to a value between 30 decimal and 600 decimal (or 30 seconds to 10 minutes). Typically many customers will have this set to a value of 300 seconds for a good balance of a timeout value that allows some longer running queries to execute without causing larger problems by allowing too many very expensive queries from running."


    Iranian Dynamics CRM Association | انجمن متخصصان ایرانی

    Thursday, January 30, 2014 7:16 AM
    Moderator

All replies

  • Hi,

    Download and use the job editor for CRM. Using this tool you could set the time and other settings for maintenance jobs of the servers. "Also note that for the Deletion Service, it is possible that this may not complete successfully if there are a large number of records to delete and it is not able to complete in less than 30 seconds. If that is the case, you can temporarily set the OLEDBTimeout registry key in HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM\OLEDBTimeout as a REG_DWORD key with a value of 86400 (decimal) on each of the Microsoft CRM Servers and Microsoft CRM Async Servers befor running the deletion service. Make sure to either remove this registry key after the deletion service completes successfully or to set it to a value between 30 decimal and 600 decimal (or 30 seconds to 10 minutes). Typically many customers will have this set to a value of 300 seconds for a good balance of a timeout value that allows some longer running queries to execute without causing larger problems by allowing too many very expensive queries from running."


    Iranian Dynamics CRM Association | انجمن متخصصان ایرانی

    Thursday, January 30, 2014 7:16 AM
    Moderator
  • Hi ,

    The deletion service execution is locking the tabels , is there a way to change the Deletion Job execution time (NextRunTime)


    401

    Thursday, February 20, 2014 9:00 PM