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HELP!!!!!!!!! Invalid product key windows XP SP2 RRS feed

  • Question

  • I have pasted the diagnostic report below.

     

    I had to reset pc back to factory settings using pc angel, as when I turned it on it was the only thing I could do, I have to reactivate windows but I keep gettting a message that product key is invalid.

     

    I have been on the phone in total (3 calls) for 1hour 20 mins and nothing has been resolved yet, eventually I have been advised by microsoft to contact e-machines for a recovery disk, however they want £69.99p to send me one, I assumed I had already purchased windows when I purchased the PC.

     

    I have tried and failed for microsoft to fix the problem. and am not really wanting to spend another £69.99p on software I have already paid for, can anyone help me?

     

    The key on the side of my pc box is not at all like the partial one below, why is this?

     

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J8BM6-MXPH6-3R2BW
    Windows Product Key Hash: YMRVitCEjlJfwDQfjDvm97FbWA4=
    Windows Product ID: 76477-OEM-2111907-00103
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {7268C67D-9916-4A5D-AA22-947A27C33210}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: Not Activated

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7268C67D-9916-4A5D-AA22-947A27C33210}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3R2BW</PKey><PID>76477-OEM-2111907-00103</PID><PIDType>2</PIDType><SID>S-1-5-21-3941834031-3091834747-596552656</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20051220000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>3F9B3A070184405D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>3260UK</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, December 17, 2007 11:24 AM

Answers

  • Hello Danielle,

     

    In this case, it is expected and normal that the Product Key (PK) on the Certificate of Authenticity label be different from the one reported by the mgadiag utility.  The Product Key being reported by the mgadiag utility is the valid, Genuine  PK issued to eMachines by Microsoft to use to deploy their standard Windows XP Home installation to their many computers.  Microsoft allows major manufacturers to do it this way because it would be way too time consuming and combersome for these big computer manufacturers to do a separate installation and activation for every one of the millions of computers they sell.

     

    So, this situation is not a question of whether your eMachines computer has a Genuine XP Home installation, as long as you are using the supplied eMachines recovery solution, which in this case is the PC Angel hard-drive loaded Recovery Partition.

     

    Right now the mgadiag utility is showing the installation as being Not Activated.  Until the installation is Activated, the rest of the WGA system cannot operate properly.  Once you activate, you can go to Windows Updates and get the needed WGA update that will allow the further use of Windows Updates.

     

    Can you navigate to Start>All Programs>Accessories>System Tools and see if the "Activate Windows" selection is there, and if so, please click on it to follow the prompts to activate.  Please post back to tell us if this worked for you--if not please tell us that, too.

    Monday, December 17, 2007 2:22 PM