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Windows 7 gives "may not be genuine" message after having been validated for over a year. RRS feed

  • Question

  • I bought this ACER laptop new a year ago preloaded with Windows 7 Home Premium.  A few weeks ago I started getting a pop up window saying that I may be a victim of piracy and the massage in the lower right corner saying my OS was not genuine.  It is not always there but comes and goes.  I checked in the system info and under Windows Activation it says the status and product ID are not available.

    I tried the slui.exe 4 and it says that I must reinstal or restore.  I tried to restore but no luck.  I cannot update Windows.

     

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {01489A60-BF9D-4B49-AC65-5075E275814A}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{01489A60-BF9D-4B49-AC65-5075E275814A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2401155781-2157743818-3486774035</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5738                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.18          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090917000000.000000+000</Date></BIOS><HWID>67BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 3:10:2011 21:15

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GGmnILDEsdol3wXmohsR+C36k1Gyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD  APIC  

      FACP INTEL  CRESTLNE

      HPET INTEL  CRESTLNE

      BOOT PTLTD  $SBFTBL$

      MCFG INTEL  CRESTLNE

      SLIC ACRSYS ACRPRDCT

      SSDT PmRef CpuPm

     

     

    Thursday, April 14, 2011 4:56 PM

Answers

  • Hello Icom_2957,

     

      Would you click the Start button, right-click Computer and select Properties.  In the Window that opens, scroll to the bottom and click the Change Product Key button. This will open the Change Product Key wizard. Follow the directions and when asked to enter the new Product Key, enter the key found on the sticker located on the side, bottom or (for some laptops) in the battery compartment of the PC.

    Once done, reboot and see if the issue is still occurring.

     

    Thank you,


    Darin MS
    Friday, April 15, 2011 10:28 PM

All replies

  • Hello Icom_2957,

     

      Would you click the Start button, right-click Computer and select Properties.  In the Window that opens, scroll to the bottom and click the Change Product Key button. This will open the Change Product Key wizard. Follow the directions and when asked to enter the new Product Key, enter the key found on the sticker located on the side, bottom or (for some laptops) in the battery compartment of the PC.

    Once done, reboot and see if the issue is still occurring.

     

    Thank you,


    Darin MS
    Friday, April 15, 2011 10:28 PM
  • Darin, I just posed on another thread moments ago about this issue and I hopped over to this one to see if there was another solution I missed. I just tried your suggestion above and unfortunately I received a message that my key was blocked by Microsoft. I did purchase the key from the same place my organization purchased a large quantity of them from last year. I'm just wondering if I got hosed on this or what may have happened. This isn't the first time I've seen this happen as I had a friend of mine have the same thing happen to him a few months ago. He too purchased his key legitimately as well.

    How do I go about learning whether my keys were blocked by Microsoft before this happens to other systems of mine in the future, and what exactly does "blocked" mean. Also, how does a key work for a year+ and then randomly (without warning) display the "Build 7600" message. 

    Any help or suggestions are appreciated.

    Friday, April 15, 2011 11:26 PM
  • Hi RDunavent,

      Your best course of action would be to create your own thread and post a Diagnostic Report.  This will give us detailed information to diagnose your issue and suggest possible fixes.

      To generate a Diagnostic Report, just download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into your newly create thread.

     

    Also, please note that I deleted your post in the other thread, posting in someone else's thread can cause confusion and is just best to keep one issue per thread.

     

    Thank you,


    Darin MS
    Friday, April 15, 2011 11:41 PM
  • Hi Darin,

    I right clicked on computer and selected properties.  The page that opens is control panel/all control panel items/system.  There is not a Change Product Key button.   I deleted and re-installed the KB971003 update and went to the microsoft/genuine/validate page and it sits there with no change.  The green circle will spin but nothing happens.  I ran another diagnostics report;

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {01489A60-BF9D-4B49-AC65-5075E275814A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{01489A60-BF9D-4B49-AC65-5075E275814A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2401155781-2157743818-3486774035</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5738                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.18          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090917000000.000000+000</Date></BIOS><HWID>67BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 3:10:2011 21:15
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GGmnILDEsdol3wXmohsR+C36k1Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     


    Thursday, April 21, 2011 8:57 PM
  • No suggestions?

     

    Wednesday, April 27, 2011 4:08 AM
  • "Icom_2957" wrote in message news:e4912c2d-70e1-4359-b585-87afbca2b5d6...

    No suggestions?

     


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012
     
    This usually indicates a problem with the licensing store...
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 27, 2011 6:10 AM
    Moderator
  • Thanks Noel,

    I followed your instructions and when get to step 6 (rename tokens.dat tokens.bar) it says those files cannot be found.  I ran dir and the file shows a tokens.dat file but no tokens.bar file.

    I finished the steps and I get the Windows Activation dialog that tells me that windows was altered and must be restored or reinstalled.  When all this started this several weeks ago I tried restore and now only am offered recent restore points.

    I ran MGADiag again and when I try to copy it says there was a failure to create output files and lists error; hr=0x8007002.  I pasted anyway in case there was more info.

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {01489A60-BF9D-4B49-AC65-5075E275814A}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{01489A60-BF9D-4B49-AC65-5075E275814A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2401155781-2157743818-3486774035</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5738                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.18          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090917000000.000000+000</Date></BIOS><HWID>67BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 3:10:2011 21:15

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GGmnILDEsdol3wXmohsR+C36k1Gyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      SLIC ACRSYS ACRPRDCT

      SSDT PmRef CpuPm

     

     

     


    • Edited by Icom2957 Friday, April 29, 2011 2:23 AM add info
    Friday, April 29, 2011 2:07 AM
  • "Icom2957" wrote in message news:5a84b087-c491-42c7-a891-15cbaaacd91c...

    Thanks Noel,

    I followed your instructions and when get to step 6 (rename tokens.dat tokens.bar) it says those files cannot be found.  I ran dir and the file shows a tokens.dat file but no tokens.bar file.

    I finished the steps and I get the Windows Activation dialog that tells me that windows was altered and must be restored or reinstalled.  When all this started this several weeks ago I tried restore and now only am offered recent restore points.

    I ran MGADiag again and when I try to copy it says there was a failure to create output files and lists error; hr=0x8007002.  I pasted anyway in case there was more info.

     

     
    That tokens.dat problem sounds like a permissions issue. (the MGADiag one is not important)
    Open an elevated Command Prompt window, and type
    CACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat
     
    (should all be on one line, which will auto-wrap)
    What permissions are listed?
    they should be.....
     NT AUTHORITY\SYSTEM:(ID)F
     BUILTIN\Administrators:(ID)F
     NT AUTHORITY\NETWORK SERVICE:(ID)F
     [pc-name]\[username]:(ID)F

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 29, 2011 7:44 AM
    Moderator
  • I opened a cmd prompt window as administrator and type;

    CACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat

    and my reply is,

    The system cannot find the file specified.

    Friday, April 29, 2011 12:15 PM
  • "Icom2957" wrote in message news:2eda8409-afb2-491a-99e6-481e1cc285a8...

    I opened a cmd prompt window as administrator and type;

    CACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat

    and my reply is,

    The system cannot find the file specified.


    Odd! - you say it does show up if you do a dir?
    What if you navigate to the folder in Explorer (you'll need to enable viewing of Hidden and System files)?
    Can you see it there?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 29, 2011 12:28 PM
    Moderator
  • I have the folder options set to display hidden folders and there is no tokens.dat file.  There is a tokens.bar fil but no .dat.
    Tuesday, May 3, 2011 8:48 PM
  • "Icom2957" wrote in message news:dfd035fb-d9ec-4faf-901b-fea70a59bf5a...
    I have the folder options set to display hidden folders and there is no tokens.dat file.  There is a tokens.bar fil but no ..dat.

    OK - this sounds as if you may not have enabled the viewing of System files (about 2 lower in the list that the Hidden files option<g>) - please check that.
    If it's still not visible, then there is a definite problem! It may be necessary to boot using a Boot disc (such as a Bart or UBCD disk - or a Win7 disc in Repair mode), and check the file from there - deleting as required.
     
     

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 3, 2011 9:06 PM
    Moderator
  • I enabled viewing protected operating system files and it is not there.  Unfortunately we did not get a disk with this PC.  I may be able to use my sons for a repair. 

     

    If I am forced to reload Windows would I be able to use the disk from my sons computer but use the key from the sticker on my laptop? 

    Tuesday, May 3, 2011 9:57 PM
  • "Icom2957" wrote in message news:88335c23-85a7-4889-8865-33958ee7e28f...

    I enabled viewing protected operating system files and it is not there.  Unfortunately we did not get a disk with this PC.  I may be able to use my sons for a repair. 

     

    If I am forced to reload Windows would I be able to use the disk from my sons computer but use the key from the sticker on my laptop? 


    You should be able to do that for a repair install IF it's a hologrammed MS disk  - but I'd be wary of that, since the 'unfindable but present' file(s) could get in the way.
     
    Your computer should have a Recovery option, which will allow you to get back to the original ex-factory state (deleting all your data - so back it up to external storage first) Check your manual for details.
    One thing - try running a CHKDSK  /F  before any of the above. It may rebuild the Windows tables and make the file visible again.
     
     
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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 4, 2011 7:15 AM
    Moderator
  • I tried that.  It says that the disk is in use and schedules a chkdsk for the next restart but never performs the disk check.
    Monday, May 9, 2011 5:47 AM
  • "Icom_2957" wrote in message news:8b2202ab-aec3-4d50-9bcf-0e94ffb8c304...
    I tried that.  It says that the disk is in use and schedules a chkdsk for the next restart but never performs the disk check.

    Boot to Safe Mode, and set the CHKDSK from there - see if that works.

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 9, 2011 7:27 AM
    Moderator
  • Safe mode worked as far as running chkdsk but still no tokens.dat
    Tuesday, May 10, 2011 2:09 AM
  • "Icom2957" wrote in message news:2a1f7074-1bb3-4ba3-88f6-0ba02aac5561...
    Safe mode worked as far as running chkdsk but still no tokens.dat

    OK, so there seem to be a number of issues with the computer, rather than just one.....
    I would suspect that your best/quickest way forward is probably going to be a clean install using the recovery system for your PC - if you are unable to use the recovery partition or create the disks yourself, then you should purchase a set from the manufacturer (or a service such as restoredisks.com, if Acer are unable to provide)

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 10, 2011 8:23 AM
    Moderator