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Genuine Issue RRS feed

  • Question

  • I was a beta tester and downloaded and installed the rtm release and also used my rtm key.  In the last week I have been getting pop ups saying that my copy is not genuine.  I am pasting below the extract from the wga tool.  Please let me know what I am missing.

     

    Thanks

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Windows Product Key: *****-*****-4KW9M-XQMDV-7XD26
    Windows Product Key Hash: mLxB7XBs+h7HOjJ0RAVzqwtxPkg=
    Windows Product ID: 89587-014-0078436-71376
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: 078cb682-0637-4fee-9ac7-61f4fb146695
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>078cb682-0637-4fee-9ac7-61f4fb146695</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-7XD26</PKey><PID>89587-014-0078436-71376</PID><PIDType>5</PIDType><SID>S-1-5-21-4281089792-1752984508-1125619869</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Precision WorkStation 380    </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20060927000000.000000+000</Date></BIOS><HWID>AE323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65944</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, April 26, 2007 2:10 PM

Answers

  •  

    Can you tell me what error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine

    The error code will be gray and in brackets at the end of them message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thanks!

    Thursday, April 26, 2007 9:17 PM