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CRM Online, Duplicates Detected dialog warning message RRS feed

  • Question

  • Hello,

    As we know, when duplicates are detected in Dynamics CRM, Duplicates Detected dialog window pops up, which lists My New Record and Potential Duplicate Records.  Is there a way to replace or customized the warning message is this window, so users can be instructed what to do?  thanks.

    Wednesday, January 18, 2017 4:43 PM

Answers

  • Its an out of the box function, should be followed as displayed because you can merge records seamlessly.
    • Edited by Kristian Cole Thursday, February 9, 2017 1:37 PM
    • Marked as answer by chicago bq Thursday, February 9, 2017 2:53 PM
    Thursday, February 9, 2017 1:36 PM

All replies

  • Its an out of the box function, should be followed as displayed because you can merge records seamlessly.
    • Edited by Kristian Cole Thursday, February 9, 2017 1:37 PM
    • Marked as answer by chicago bq Thursday, February 9, 2017 2:53 PM
    Thursday, February 9, 2017 1:36 PM
  • Hello, Kristian-

    As developer, we found that the message in Duplicates Detected dialog too technical to be understood by folks in Sales and Marketing.  We want to customize the message using more business-like words and sentences.  But, anyhow, we found it is not possible either.  We gave it up.  Thanks.

    Thursday, February 9, 2017 2:58 PM