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Build 7600 not genuine issue RRS feed

  • Question

  • Hello, getting this error message on a new machine. New HP computer was purchased on 11/26/2010 at best buy. Last night HP tech support had me reinstall the OS. The activation looked good, then less than 24 hours latter the "not genuine" message returned.

    Please advise.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {66E257EF-BE13-4529-B82A-C1F2E0E4875D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{66E257EF-BE13-4529-B82A-C1F2E0E4875D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3230036329-2884360911-3867851601</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p6624y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100721000000.000000+000</Date></BIOS><HWID>FABA3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.
    Error: 0x80070003

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:20:2010 12:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070003
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln1Wj6jgIJF+XVTI6kUCqDANQho=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      SRAT   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     


    Thank You, Mark
    Tuesday, December 21, 2010 4:50 AM

Answers

  • I would hope that Norton 2011 would be compatible, I have never used "superantispyware" and can't speak for it. System Mechanic pro is also a utility I have not used. I am not saying these are bad utilities, however, as Noel said some programs can cause issues with activation/validation.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Tuesday, December 21, 2010 6:34 PM
    Tuesday, December 21, 2010 2:36 PM

All replies

  • "mdmiller98" wrote in message news:b270e1a0-a8eb-4587-b740-b88a82eac94b...

    Hello, getting this error message on a new machine. New HP computer was purchased on 11/26/2010 at best buy. Last night HP tech support had me reinstall the OS. The activation looked good, then less than 24 hours latter the "not genuine" message returned.

    Please advise.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.
    Error: 0x80070003


    Thank You, Mark

    'slui.exe 0x2a 0x80070003' - cannot find path specified.
    What AV are you using? - this type of error has been seen when an AV has a compatibility problem. If you are not using the preinstalled AV, did you remember to uninstall the preinstalled one first, and run the cleanup tool?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 21, 2010 8:21 AM
    Moderator
  • Noel,

    I am using Norton Internet Security 2011 full version. The system came with a preinstalled version of Norton 2011. HP tech support had me install "Superantispyware". I also have System Mechanic "Pro version 10" installed. Thats is everything that has been added to the system.

    The "not genuine" error ocurred the first time with only the preinstalled version of Norton, and the System Mechanic software installed. System Mechanic was installed as version 8. and then upgraded to version 10. During the installation, the old version was removed. The cleanup tool was run after the install of Norton and System Mechanic.

     


    Thank You, Mark
    Tuesday, December 21, 2010 11:39 AM
  • I would hope that Norton 2011 would be compatible, I have never used "superantispyware" and can't speak for it. System Mechanic pro is also a utility I have not used. I am not saying these are bad utilities, however, as Noel said some programs can cause issues with activation/validation.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Marked as answer by Darin Smith MS Tuesday, December 21, 2010 6:34 PM
    Tuesday, December 21, 2010 2:36 PM
  • "mdmiller98" wrote in message news:bd8d9955-3243-49f5-855e-350375571985...

    Noel,

    I am using Norton Internet Security 2011 full version. The system came with a preinstalled version of Norton 2011. HP tech support had me install "Superantispyware". I also have System Mechanic "Pro version 10" installed. Thats is everything that has been added to the system.

    The "not genuine" error ocurred the first time with only the preinstalled version of Norton, and the System Mechanic software installed. System Mechanic was installed as version 8. and then upgraded to version 10. During the installation, the old version was removed. The cleanup tool was run after the install of Norton and System Mechanic.

     


    Thank You, Mark

    You have a potential nightmare!
    System Mechanic is well known for not following proper protocols, and will cause errors.  I suggest that if you've used this program for anything at all that you Undo any changes it made, then uninstall it completely.
     
    Once you've done that, run the MGADiag again, and post the new results here
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 21, 2010 7:57 PM
    Moderator
  • Noel and Carl.

     

    Thanks for the help with this issue. I ran recovery again to re-install OS. All was good. Validated fine. Did not install system mechanic this time. No problems. You may have been right about that software conflict. The first two system mechanic installs were done with system mechanic 8.0 using A disc, then upgrading to version 10.0. Genuine error occurred. I did put system mechanic back in now, only this time, I downloaded version 10 directly. No problems. All is fine.

    Thanks for the help, Mark


    Thank You, Mark
    Wednesday, December 29, 2010 3:08 AM
  • Noel and Carl.

     

    Thanks for the help with this issue. I ran recovery again to re-install OS. All was good. Validated fine. Did not install system mechanic this time. No problems. You may have been right about that software conflict. The first two system mechanic installs were done with system mechanic 8.0 using A disc, then upgrading to version 10.0. Genuine error occurred. I did put system mechanic back in now, only this time, I downloaded version 10 directly. No problems. All is fine.

    Thanks for the help, Mark



    Thank You, Mark
    Wednesday, December 29, 2010 3:09 AM
  • "mdmiller98" wrote in message news:a9c80f71-66c7-43be-84e4-3f9526d8f903...

    Noel and Carl.

     

    Thanks for the help with this issue. I ran recovery again to re-install OS. All was good. Validated fine. Did not install system mechanic this time. No problems. You may have been right about that software conflict. The first two system mechanic installs were done with system mechanic 8.0 using A disc, then upgrading to version 10.0. Genuine error occurred. I did put system mechanic back in now, only this time, I downloaded version 10 directly. No problems. All is fine.

    Thanks for the help, Mark



    Thank You, Mark

    What is it with people that they wan to destroy their software with these things?
    The majority of what System Mechanic does can be done already within the Windows user interface - and most of the bits that can't, shouldn't be used by anybody who doesn't have the knowledge not to need the tool in the first place.
    PLEASE don't use the 'registry cleaner/repair' - you computer will thank you for it in the long term!
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 29, 2010 9:16 AM
    Moderator
  • What I use

    1. ____ cleaner (ccleaner, again, this has a registry cleaner but DON'T use it)

    2. Contig (some times use power defragmenter as a front end). Contig comes from MS, the second part is just a gui).

    3. Belarc adviser to get a quick snapshot of useful and useless information.

    Almost every function that used to require a third party download is now integrated into windows. Stay away from all in one system maintenance software. It will lead to problems unless you know what it is doing and how to manually undo it.

    Windows provides many tools and hidden tricks, I suggest www.sevenforums.com and these forums for general or specific windows information.

    Wednesday, December 29, 2010 1:33 PM