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    after crashing then rebooting the origanal computer , we had the one care set up for we re enter the protict key ,and have been told the key is already used up we only have two computers on the one  care product key , i have tried to use the instruction three or four differnt ways to reactivate this computer nothing has worked i'm very fustrated following instuction from two computers on adding another computer two trying to renewal or deleteing program and installing .It seens the laptop has taken over the presciption and won't allow onecare circle two work more then one computer i have followed instuction and come to the same answer three differnt ways how do i fix this we di pay money to have this on the only two computers we have.

     

    Sunday, September 21, 2008 9:30 PM

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    I split your post from the thread that you replied to with you new problem and moved it to the install and activate topic folder.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the other PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you can't access the other PC or don't recall the LiveID you used for your subscription , you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

     

    Tuesday, September 23, 2008 5:11 PM
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