Validates Ofc Pro+, fails Student/Home??? RRS feed

  • Question

  • So, I'm on Vista Premium. Nothing on this machine but the demo Office 2K7 that comes OEM.


    Yesterday, I get my LICENSED ORIGINAL of MS Office Professional Plus 2007 and install it.


    So, the GAValidater says I have a valid copy of Pro+, but my Student/Home edition is not valid. so I can't get downloads, etc.


    Any advice here? Do I need to completely uninstall and reinstall office?  That would really suck as I took probably five hours to set up Outlook for five addresses accessible from three different email servers each...

    Wednesday, September 26, 2007 3:20 PM


  • Since your "trial" version of Microsoft Office Student/Home Edition does not have a license, you need to uninstall it.  This will resolve your issue.


    Wednesday, September 26, 2007 4:28 PM

All replies

  • Since your "trial" version of Microsoft Office Student/Home Edition does not have a license, you need to uninstall it.  This will resolve your issue.


    Wednesday, September 26, 2007 4:28 PM
  • I have the same problem with the same cause and uninstalling it did not resolve the issue. And now, since Hom/Student is uninstalled (according to Vista), there is no listing for it in the Uninstall Programs list.


    Are there any registry entries I need to remove that will eliminate the Home/Student detection?


    Home/Student trial came with my new laptop and I installed my Office 2007 Pro thinking it would install over it.

    Wednesday, September 26, 2007 6:56 PM
  • Scott,


    Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  We need this information to analyze your case. 



    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    thank you,


    Stephen Holm, MS

    Saturday, September 29, 2007 2:57 AM
  • Diagnostic Report (1.7.0039.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {09D68AAE-22D8-472A-BEFD-C21B63CCBA44}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{09D68AAE-22D8-472A-BEFD-C21B63CCBA44}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2019391587-2051228325-2241994605</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion tx1000 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.18      </Version><SMBIOSVersion major="2" minor="4"/><Date>20070720000000.000000+000</Date></BIOS><HWID>B0303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>5493A376F351F0C</Val><Hash>w8wOSmHlb404dlfLrHkVyPNqKDE=</Hash><Pid>81605-902-1996917-65622</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>  

    Monday, October 1, 2007 4:52 PM
  • The operating system is Windows Vista Home Premium OEM that came with my HP tx1210us laptop

    I have Office 2007 Ultimate and Office 2007 Professional. I received Professinoal at a Microsoft Launch party in Los Angeles. I  purchased Ultimate through TheUltimateSteal.com

    I replaced the Professional installation on my desktop with Ultimate, and moved Professional to my new laptop.  The laptop came with a Home/Student trial pre-installed, but the Professional installer didn't inform me that I needed to uninstall Home/Student before continuing with the Professional installer. Professional activated just fine. As did Ultimate, on the desktop.

    Later, I went to check my add/remove programs list to see what I could remove to increase performance (HP installed tons of *** I'll never use).  I noticed Home/Student still listed as well as Professional. I decided it would make things less confusing if I went ahead and removed Home/Student, so I ran the uninstaller for Home/Student and it finished without any complaints. However, when I went to download the MS Save as PDF add-in, it required validation and I got this:

    Microsoft Office Professional 2007
    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft Office Home and Student 2007: Validation Failed
    No valid Office key was detected. This is a strong indication that the Office product installed is not genuine.

    So, yeah. That's the problem I'm having.
    Monday, October 1, 2007 5:05 PM
  • bump
    Tuesday, October 9, 2007 10:37 PM



    More than likely Microsoft Office Home and Student 2007 came preinstalled and is a trial version. Please uninstall this version and restart your PC. Next please re-validate Office by visiting http://www.microsoft.com/genuine and click on the "Validate Office" button. Let me know if this helps.  Thank you Scott.


    STephen Holm, MS

    Wednesday, October 10, 2007 12:16 AM