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Windows 7 not genuine error - can't change product key or activate RRS feed

  • Question

  • I have a Dell Inspiron laptop that was purchased over a year ago from Best Buy, with Windows 7 preloaded. Now, it's giving the error that Windows isn't genuine, and that it has Windows 7 Enterprise running on it.  Thinking it was a virus, I've run r.kill and malwarebytes 2x but didn't find anything major. Any attempt to change the Product Key to the one that's on the bottom of the laptop or activate with that product key gives me a DNS not found error.  Here's the diagnostic; any assistance would be greatly appreciated, especially if I can resolve this without reloading the OS again.  And the digits shown in the product key below do not match the key that's physically on the bottom of the computer.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85037
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {CC6CC4B6-AE31-4934-BCE0-C547066C0613}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC6CC4B6-AE31-4934-BCE0-C547066C0613}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85037</PID><PIDType>1</PIDType><SID>S-1-5-21-1164186011-1067340681-570665991</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>E9CB3507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>92A2F3D817B8D86</Val><Hash>HLWIr3tmjgaC2X3qwG5jFuLv2jI=</Hash><Pid>89388-707-1061175-65214</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7600.0000-3412010
    Installation ID: 007690032093838392244172331496981053546593516604504221
    Partial Product Key: HVTHH
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)
    Time remaining: 40560 minute(s) (28 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 7/13/2011 10:18:03 AM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x8004FC13
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:9:2011 00:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqhsAD7len/aM0wBdg4oH1Rt5EICHUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09  
      FACP            DELL          WN09  
      HPET            DELL          WN09  
      MCFG            DELL          WN09  
      SLIC            DELL          WN09  
      SSDT            PmRef        CpuPm



    Wednesday, July 13, 2011 2:32 PM

Answers

  • "csorrells" wrote in message news:b27f8d13-4f64-4319-92ba-d6404bd68b62...

    I have a Dell Inspiron laptop that was purchased over a year ago from Best Buy, with Windows 7 preloaded. Now, it's giving the error that Windows isn't genuine, and that it has Windows 7 Enterprise running on it.  Thinking it was a virus, I've run r.kill and malwarebytes 2x but didn't find anything major. Any attempt to change the Product Key to the one that's on the bottom of the laptop or activate with that product key gives me a DNS not found error.  Here's the diagnostic; any assistance would be greatly appreciated, especially if I can resolve this without reloading the OS again.  And the digits shown in the product key below do not match the key that's physically on the bottom of the computer.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85037
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Partial Product Key: HVTHH
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x8004FC13




    Nope - someone has installed an Enterprise copy of Windows on this machine - you're going to have to bite the bullet and do a reformat.reinstall of the original OS using the manufacturer's recovery system
     
    There is also an Enterprise copy of Office on there - which, unless it came from your employer, is also non-genuine.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by csorrells Wednesday, July 13, 2011 3:21 PM
    Wednesday, July 13, 2011 3:09 PM
    Moderator
  • Unfortunately, it appears someone who once had access to your Dell computer decided to install a copy of Windows 7 Enterprise edition which is a Volume License product used primarily by business enterprises.  In oder to fix this problem, you'll need to reformat the hard drive and reinstall the original Windows operating system that came with your Dell PC.  Please see: How to order Dell Backup Discs
    Carey Frisch
    • Marked as answer by csorrells Wednesday, July 13, 2011 3:22 PM
    Wednesday, July 13, 2011 3:12 PM
    Moderator

All replies

  • "csorrells" wrote in message news:b27f8d13-4f64-4319-92ba-d6404bd68b62...

    I have a Dell Inspiron laptop that was purchased over a year ago from Best Buy, with Windows 7 preloaded. Now, it's giving the error that Windows isn't genuine, and that it has Windows 7 Enterprise running on it.  Thinking it was a virus, I've run r.kill and malwarebytes 2x but didn't find anything major. Any attempt to change the Product Key to the one that's on the bottom of the laptop or activate with that product key gives me a DNS not found error.  Here's the diagnostic; any assistance would be greatly appreciated, especially if I can resolve this without reloading the OS again.  And the digits shown in the product key below do not match the key that's physically on the bottom of the computer.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85037
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Partial Product Key: HVTHH
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x8004FC13




    Nope - someone has installed an Enterprise copy of Windows on this machine - you're going to have to bite the bullet and do a reformat.reinstall of the original OS using the manufacturer's recovery system
     
    There is also an Enterprise copy of Office on there - which, unless it came from your employer, is also non-genuine.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by csorrells Wednesday, July 13, 2011 3:21 PM
    Wednesday, July 13, 2011 3:09 PM
    Moderator
  • Unfortunately, it appears someone who once had access to your Dell computer decided to install a copy of Windows 7 Enterprise edition which is a Volume License product used primarily by business enterprises.  In oder to fix this problem, you'll need to reformat the hard drive and reinstall the original Windows operating system that came with your Dell PC.  Please see: How to order Dell Backup Discs
    Carey Frisch
    • Marked as answer by csorrells Wednesday, July 13, 2011 3:22 PM
    Wednesday, July 13, 2011 3:12 PM
    Moderator
  • Is it possible that a University would use Enterprise?  This is a student computer, and it's my only guess as to how the Enterprise version got on here.  Thanks for confirming it, at least. 
    Wednesday, July 13, 2011 3:24 PM
  • The university would use Enterprise in the university's offices but would not issue Enterprise as student copies.  They cannot distribute volume license copies that way.  You need to replace the Enterprise copies of Windows and Office with standard retail or student copies.  Talk to the program administrator at your school or buy Windows and Office from the Microsoft Store.  Beware of discounters.  The internet is full of Chinese-manufactured counterfeits.  Review this forum to see what I mean.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, July 13, 2011 5:18 PM
    Answerer
  • While you all may be correct about "csorrells" problem, I have an HP laptop on which I installed Windows 7 (purchased directly from Microsoft) which is now (a year later) telling me that my copy of Windows is not genuine.  The Product ID shown in the computer's "properties" does not match the one I entered when I installed the product.  And when I try to enter the original Product Key, I get a message telling me that it has been "blocked."  No one else uses my computer and no one else has ever had access to it.
    Thursday, September 8, 2011 2:44 PM
  • Please observe the announcement at the top of the forum and post a MGA diagnostic report in your own thread.

     

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

     

      In other words, please do not post "Me Too" messages in other people's threads.

    Thursday, September 8, 2011 2:56 PM
    Answerer