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Newly created user - UnhandledException when accepting email and editing postbox RRS feed

  • Question

  • Hello,

    I have a Dynamics CRM 2015 environment and just added a new active directory user to the CRM environment. Problem now is that I cant accept the email for this user, and if I try to edit the postbox settings I get the same error message as below:

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #918E1643Detail: 
    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
      <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #918E1643</Message>
      <Timestamp>2017-09-07T10:45:19.3713363Z</Timestamp>
      <InnerFault>
        <ErrorCode>-2147220970</ErrorCode>
        <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
        <Message>IncomingDelivery method should be present in the preImage</Message>
        <Timestamp>2017-09-07T10:45:19.3713363Z</Timestamp>
        <InnerFault i:nil="true" />
        <TraceText i:nil="true" />
      </InnerFault>
      <TraceText i:nil="true" />
    </OrganizationServiceFault>
    Any tips to how I can fix this issue? 

    Wednesday, November 1, 2017 1:42 PM