Office 2003 reports as non-genuine after OS update

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  I'm having a lot of trouble with the edit function.
  
  What I needed to add is that after adding Visio, we needed to read some Office 2007 files.  And to install the 2007 file reader, we had to update the OS (the computer had been inactive for a year or more) so we did that (WGA was part of the updates) and then added the Office update to allow Office 2003 read Office 2007 files.  Then we began to get the message from Office Genuine Advantage that we are not genuine.  I have seen elsewhere that the debugger output above is indicating the Office (but not Visio) has a key that is a "Volume License Key" that has been blocked.  But I cannot find out why.
  
  Dean
  

  Thursday, September 3, 2009 7:40 PM
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  Hello Goes_Guy,
  
  WGA/OGA-gated content such as the Office 2007 file reader will be blocked if OGA detects any nongenuine installation of any Office product.  In your case the Office 2003 Pro installation was done with a widely pirated Volume Licensing Key and is the reason for the block of the Office 2007 file reader download.
  
  Your installation of Visio is also a Volume Licensing edition.  Does your organization have a current and valid Volume Licensing Agreement with Microsoft for Visio?

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  Friday, September 4, 2009 3:57 AM
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  Both the Office 2003 and Visio licenses are valid (but old) volume licenses.  I will try the Office 2007 file reader again when I am back in the office but it was working a couple of days ago.  The download was not blocked.  And also you might note that I installed Office 2003 on the machine myself with our IT person helping.  I am told that the same Office 2003 key is in use throughout in our office (it was a company wide license key, after all) and is working fine.
  

  Friday, September 4, 2009 5:27 AM
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  Hello Goes_Guy,
  
  When you get back, use a key finding utility such as http://www.magicaljellybean.com/keyfinder/ to extract the product key from an installation of Office that shows as Genuine after validating here www.microsoft.com/genuine and compare it to the product key you were given when the volume license was purchased.
  
  I think you might find that the rest of the computers have your valid VLK and that the computer showing as nongenuine has the widely pirated VLK installed.
  
  The only Microsoft-supported method for changing an Office product key is a full uninstallation, two restarts, and then a full installation using genuine media and your valid VLK.  There are third party utilities that claim to be able to change the product key without the "full Monty" but they are not Microsoft-approved.
  
  Post back to let us know how it works out!  :-)

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  • Marked as answer by Darin Smith MS Friday, September 4, 2009 7:51 PM

  Friday, September 4, 2009 2:10 PM
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    I tried the key finder on both machines and find that the key is the same on both.  However, the failing machine's Office has been updated to SP3 and the other machine's Office has only been updated to SP2.  If the difference between SP2 and SP3 includes OGA then that would explain the difference.  However, I will have to check with the IT person as to the provelance of the key.  He's sure that it was genuine.
  
  Dean

  Friday, September 4, 2009 6:27 PM
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  Hello Goes_Guy,
  
  Are you saying that you have two computers, both with an Volume Licensing installation of Office 2003 Pro, both with the same Product Key as shown by the keyfinder utility, and when both computers visit www.microsoft.com/genuine and click on Validate Office, that once computer fails Validation and that the other passes Validation?
  
  If so, that's indeed a curious situation!
  
  When you speak with the IT person, ask to be shown proof that your organization has current, valid Volume Licensing Agreements with Microsoft.  Passing online validation proves nothing other than you happen to have a valid key--in the same way that if I happened to get a key that fits the front door of your home, the fact that I have a key does not entitle me to the use of your house to watch your TV, sleep in your bed, or eat your porridge [don't worry, I hate porridge :-)].  You should have a piece of paper to hold in your hand, or you should have an account on the Microsoft Volume Licensing website as proof.  If the IT person cannot produce one or the other of these, to paraphrase Ricky Ricardo, "He's got some 'splainin' to do."

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  Friday, September 4, 2009 7:39 PM
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  Hello Goes_Guy,
  
   Take the key that is being used in your Office 2003 Pro installation and do an internet search for the key.  You you will find over 10+ pages of sites that display that key.  
  
    That key is so widely leaked, on the internet, that it has it's very own WGA error code (Office Status: 114 = that key and no other).
  
    That key does not belong to any company (except Microsoft) because it has been completly retired and blocked. If your company is using that key, they should not. period.
  
  Thank you,
  Darin MS

  Friday, September 4, 2009 7:51 PM
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  No, what I said was that one computer was complaining that its Office was not genuine and the other one was not complaining.  One difference between the two computers is the one is update to SP3 and the other is updated to SP2.  I have not gotten around to running the validation tool.

  Friday, September 4, 2009 8:10 PM
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  114 Blocked VLK 2
  
  I am seeing this pop up on machines that have successfully
  validated with Genuine Windows Advantage until one week ago.
  
  
  OGA Data-->
  Office Status: 114 Blocked VLK 2
  Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-230-1
  
     3 machines this week
  2 in one office purchased at different times directly from Dell.
  1 in another office purchased from another reputable vendor.
  
  I am suspecting these validation errors suspicious and NOT the result of nongenuine installs.

  Saturday, September 5, 2009 7:45 PM
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  Hello DebCV,
  
  The Office installations purchased preinstalled on a new Dell would be OEM licenses.  OEM licenses are completely different from the Volume Licenses shown in your snippet above.
  
  The Product ID for an OEM license for Office 2003 will have "OEM" as the second group of characters.
  
  The Product ID for a Volume license for Office 2003 will have "640" as the second group of characters.
  
  Run the mgadiag utility on each and post them, we'll check 'em out.
  

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  Saturday, September 5, 2009 7:54 PM
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  Hi Thanks!
  
  
  
  MACHINE 1  (see 2 below) (no access yet today to machine 3)
  
  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-VCBBV-QPWQV-H3686
  Windows Product Key Hash: IMnghIwi1PZ0FqkHwMKIM4Diqcs=
  Windows Product ID: 76487-OEM-2257417-21362
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010100.3.0.pro
  ID: {3BD6DBD6-2928-4F31-840B-C45B2C101071}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.40.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-230-1
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A
  
  WGA Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.9.40.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 114 Blocked VLK 2
  Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-230-1
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: {3BD6DBD6-2928-4F31-840B-C45B2C101071}1.9.0011.05.1.2600.2.00010100.3.0.prox32*****-*****-*****-*****-H368676487-OEM-2257417-213623S-1-5-21-360572871-691148297-354278551Dell Inc.OptiPlex 755                 Dell Inc.A0920080311000000.000000+000Dell System,Dell Computer,Dell System,Dell System5E3C38470184407A04090409Pacific Standard Time(GMT-08:00)02Dell Optiplex 755114114Microsoft Office Professional Edition 20031159D1605114E3500vfZmaSmFPIYrLWTcZSZErUQg+Fo=73931-640-0000106-5780614  
  
  Licensing Data-->
  N/A
  
  HWID Data-->
  N/A
  
  OEM Activation 1.0 Data-->
  BIOS string matches: yes
  Marker string from BIOS: 1A0E7:Dell Inc|1A0E7:Microsoft Corporation
  Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System
  
  OEM Activation 2.0 Data-->
  N/A
  
  
  
  
  ===========================================     MACHINE 2
  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
  Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
  Windows Product ID: 76487-OEM-2211906-00102
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.3.0.pro
  ID: {DBB71A4C-B4B7-4612-9344-66545F5646DF}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.40.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-230-1
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A
  
  WGA Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.9.40.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 114 Blocked VLK 2
  Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-230-1
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: {DBB71A4C-B4B7-4612-9344-66545F5646DF}1.9.0011.05.1.2600.2.00010100.3.0.prox32*****-*****-*****-*****-YD4YT76487-OEM-2211906-001022S-1-5-21-3924864319-3789923410-1658017164Dell IncXPS 630iDell Inc.1.0.5 20080417000000.000000+000Dell System,Dell Computer,Dell System,Dell System9AA2322F0184CE7804090409Pacific Standard Time(GMT-08:00)02Dell XPS XPS_630I114114Microsoft Office Professional Edition 20031159D1605114E3500vfZmaSmFPIYrLWTcZSZErUQg+Fo=73931-640-0000106-5723114  
  
  Licensing Data-->
  N/A
  
  HWID Data-->
  N/A
  
  OEM Activation 1.0 Data-->
  BIOS string matches: yes
  Marker string from BIOS: 1E076:Dell Inc|1E076:Microsoft Corporation
  Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System
  
  OEM Activation 2.0 Data-->
  N/A
  
  

  Saturday, September 5, 2009 9:29 PM
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  Hello DebCV,
  
  Both mgadiag reports are showing identical Office results as posted below:
  
  OGA Data-->
  Office Status: 114 Blocked VLK 2
  Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-230-1
  
  Further down in the report we can see the Product ID, this one is from Machine 2:  73931-640-0000106-5723114
  
  Both of these Dells do have Office installations on them, but these installations of Office are NOT the ones that the computers left the Dell factory with.  The factory installations would show up as OEM installations and you would see the letters "OEM" in the Product ID rather than the "640" value which is indicative of a Volume License Edition.
  
  The Dell OEM installations have been replaced with Volume Licensing installations of Office with the dubious distinction of having one of the two most-pirated Volume Licensing Keys in Microsoft Office history!
  
  Uninstall the nongenuine installations of Office 2003 Pro, restart, and use the Dell-sourced genuine hologrammed Office CDs and the Product Key on the Dell OEM CoA for Office to put the Genuine original installation of Office back onto the computer.

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  Sunday, September 6, 2009 5:00 AM
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  Hi Dan Thanks hope you can help further,
  
  We have been managing this clients network for about a year.
  We do their backups. installations and manage their email and servers.
  We have been running updates on all machines for a year without any issues.
  To my knowledge nobody but us has installed any software during the past year.
  
  They had been under on roof of a large reputable University.
  
  They are a research academy. We had been informed that a few of the machines
  had been purchased under the University volume license prior to this group becoming a
  non-profit and separating from the University physically. We bougt a new server license and
   I have found a series of Office Professional 2007 Medialess License kits with the documentation
  and other install discs and software/ licenses information in files for this group that were
  purchased before we began helping them.
  Will those be of any use to us getting them all up and running again?
  The labels say Microsoft Office Pro 2007 (MLK) OEM software

  Monday, September 7, 2009 8:29 PM
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  Hello DebCV,
  
  If you can establish that the computers with the nongenuine installations of Office 2003 at one time came preinstalled with Office 2007 Pro and that the medialess licensing kits belong with these computers, then the thing to do is uninstall the nongenuine Office 2003 and install the genuine Office 2007 Pro licenses.
  
  If you do not have Office 2007 Pro OEM CDs to do the installation, you need to download installation files for Office 2007 Pro, but be sure to use the download that matches the OEM Medialess License Kits.  You can download OEM installation bits here:  http://www.microsoft.com/office/backup/en-us/default.mspx  Trial software available for download from office.microsoft.com is for retail licenses so the MLK keys won't work with the trial bits.

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  Tuesday, September 8, 2009 5:46 AM