locked
How do you stop antivirus system pro ---- virus. onecare is unable to do this. RRS feed

Answers

All replies

  • Please contact support for help with removing Win Antivirus Pro. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Friday, August 14, 2009 4:16 PM
    Moderator
  • Antivirus System Pro removal guides that can be useful solving this problem:
    http://www.2-spyware.com/remove-antivirus-system-pro.html
    http://www.bleepingcomputer.com/virus-removal/remove-antivirus-system-pro

    Remove this parasite either manually or with recommended tools. Note: you must rename setup file before installing removal tool because Antivirus System Pro blocks certain security programs.
    Tuesday, September 1, 2009 10:26 AM
  • ignys, thank you for your posts. Please note, however, that this is not a general malware removal help forum. OneCare users should contact OneCare support for malware that was missed by OneCare or cannot be removed successfully by OneCare.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, September 1, 2009 11:27 AM
    Moderator
  • Oh, I understand. Sorry, won't happen again, just wanted to help :)
    Wednesday, September 2, 2009 9:30 AM
  • Oh, I understand. Sorry, won't happen again, just wanted to help :)

    No problems. :-) The posts are helpful as working with support is not always something people want to do, preferring to solve it themselves. I've referred people to the guides and forums at bleeping computer often and have used them myself on occasion. My point was that OneCare subscribers should contact support as the first line of attack when OneCare missed an infection so that information can be captured and the definitions and engine for the Microsoft antimalware products can be improved.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, September 2, 2009 11:08 AM
    Moderator