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CRM 2011 Email Template Relationship RRS feed

  • Question

  • Hi,

    I am trying to create N:N relationships between email templates - queues  and email template - teams because i want to associate a list of email templates with queues and teams so that i may retrieve them based on the user team or case queue but there is no way to create even a relationship with email template entity.

    I know that i can assign email templates to a single user /  team but is not good enough in my case.

    I might go for a custom email template entity if there is no solution but i am trying to use the existing entity.

    Is there any way to achieve this?

    Thanks

    Thursday, August 7, 2014 2:23 PM