locked
Vista Validation RRS feed

  • Question

  • Vista Activation I recently purchased Vista Ultimate and am now trying to activate it. After entering my key, the online activation sent an error saying the key was in use. The software was new in the box so the key has to be unused right? So I tried phone activation and the Product ID was not valid. What is going on?

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89587-014-0000025-71290
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 82d2bcec-66ae-4c96-a604-6d9779b28480
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>82d2bcec-66ae-4c96-a604-6d9779b28480</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89587-014-0000025-71290</PID><PIDType>5</PIDType><SID>S-1-5-21-1302535306-1573060028-4254513944</SID><SYSTEM><Manufacturer>ASUSTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1901   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070124000000.000000+000</Date></BIOS><HWID>8B333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>NEC   </OEMID><OEMTableID></OEMTableID></OEM></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    p.s. When this was originally posted it contained a Product ID not a Product KEY. Please pay closer attention to the posts deleted provided a Product ID cannot be used to activate a windows product especially when the post clearly states that it was not accepted in the first place.

    Saturday, February 24, 2007 2:57 AM

Answers

  • Please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your SR number here.  It takes about a day for the me to be able to see it.  I'll contact you directly so we can figure out the cause of your issue.  Thank you!
    Monday, March 5, 2007 8:15 PM
  • Hello all,

      If the resolution steps, in this thread, do not resolve your issue, please create your Own thread. In the new thread, please include a Diagnostic Report and a description of your issue. 

    Please see the Announcments section on the main Vista forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads titled "Please read before posting" for more information.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, April 27, 2009 9:29 PM

All replies

  • When you try to activate please make sure you click "Next" or press Enter after you enter your product key, but do not click "Activate Windows online now".  Please let me know if that works.   Thank you!

    Saturday, February 24, 2007 3:54 AM
  • I tried that and Windows automatically verifies it with an MS server and says it is in use. Anything else to try?
    Sunday, February 25, 2007 9:58 PM
  • Online and phone activation are the only two ways to activate a retail copy of Vista.  I would suggest going through the "Change product key" link in System Properites window and entering your key there.  If that doesn't work please try phone activating again.  Perhaps one of the numbers was misheard or mistyped the first time.  Thanks!

     

    Monday, February 26, 2007 11:17 PM
  • I have reentered my product key using "Change Product Key" and it automatically verifies it online with no luck. I tried again without an internet connection and used the ID provided to activate by phone. The ID is still unrecognized. What else is there to do? I have paid a lot of money for this software and I won't have anything to show for it in 24 days. So please continue to do your best in solving this problem. Thank you.
    Tuesday, February 27, 2007 9:33 PM
  • One other way to activate online is through an elevated command prompt.  (Right-click on command prompt in the Start menu and choose "Run as administrator.)

    Enter:

    slmgr -ipk <your product key>

    That should enter your product key.

     

    Then enter:

    slmgr -ato

    That should activate for you.

     

    Let me know how that goes.  Thanks for you patience!

    Wednesday, February 28, 2007 12:06 AM
  • Thanks for replying. After following the steps I received an error message with error number 0xC004C003. Please help.
    Wednesday, February 28, 2007 12:43 AM
  • Are the last 15 numbers of the product key you are trying to activate with these numbers:

    6CDQM-RV23K-RP8F7?

     If not, please file a free service request here  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your SR number as a reply in this thread.  It takes about a day for the me to be able to see it.  I'll contact you directly so we can figure out the cause of your issue.  Thank you!

     

    Wednesday, February 28, 2007 2:13 AM
  • Yes, that is correct.
    Wednesday, February 28, 2007 10:08 PM
  • Unfortunately this key is blocked.  (Not because of anything you did, since it's been blocked since Aug 2006.)

    Is this the product key inside the box your CD came in?  If it is inside the box, you should definately go back to the seller and tell them they gave you a bad key.  Can you tell me where you bought your copy of Vista? 

    Wednesday, February 28, 2007 11:08 PM
  • It is not the key that came with the software. After trying the key that came with the software and seeing the results, I searched the internet for a key knowing it was going to already have been used to try to match up error messages and solve the problem myself. Obviously I had no luck. The software was purchased at Circuit City.
    Thursday, March 1, 2007 11:01 PM
  • What were the results when you tried the key that came with the software?  Are you getting the "product key in use" error (0xC004C003) with that key?  If so please try using that key in the "Change product key" link, with phone activation (slui 4 in command prompt), or in the command prompt way I suggested before with the "slmgr" calls. 

    Friday, March 2, 2007 12:00 AM
  • I have tried all the above mentioned "fixes" you have proposed with the Product Key included with the software I bought. I am still unvalidated and runing out of time. I thank you for all you have tried so far and ask that you continue to do your best in resolving this issue. Thank you.
    Sunday, March 4, 2007 10:10 PM
  • Please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your SR number here.  It takes about a day for the me to be able to see it.  I'll contact you directly so we can figure out the cause of your issue.  Thank you!
    Monday, March 5, 2007 8:15 PM
  • I am having an issue with windows validation.  I have had my computer for almost and year and it has worked properly until last week.  when i ran the suggested program this is what I got:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {36B5FF4F-D743-48D9-85B9-8F263313B87D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{36B5FF4F-D743-48D9-85B9-8F263313B87D}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1197139484-1534229504-2042096842</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.2B</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>B8323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55785</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55410</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55008</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>413F6C7A616DD86</Val><Hash>qVCmZiDQ3Oq87k5UNT/G3qdNRiI=</Hash><Pid>89388-707-1286506-65794</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="3B" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqi0lhDe/nD+bjqw1iBGSUaDolW8/iAu8vRij4Rgdg2sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   HPQOEM  SLIC-MPC
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    Sunday, April 26, 2009 3:53 PM
  • Hello all,

      If the resolution steps, in this thread, do not resolve your issue, please create your Own thread. In the new thread, please include a Diagnostic Report and a description of your issue. 

    Please see the Announcments section on the main Vista forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads titled "Please read before posting" for more information.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, April 27, 2009 9:29 PM