Grace_prevails,
If you have had the computer for over two years, it came with Windows XP.
Assuming the computer is still running XP, please repost your question/problem in the XP forum at this link:
http://forums.community.microsoft.com/en-US/genuinewindowsxp/threads/Right now you're in the Vista forum.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp