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Windows suddenly says not genuine after computer crash and self-repair RRS feed

  • Question

  • Asus Eee netbook bought new from Frye's Home Electronics with Windows already on the computer. 

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BE894D77-B326-44F2-9277-237AC7F0FAD1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE894D77-B326-44F2-9277-237AC7F0FAD1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1234458054-4089773496-1041215262</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1215P</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0601   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110418000000.000000+000</Date></BIOS><HWID>BE0C0400018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2072009
    Installation ID: 007471234705057981562994115060614086469945792721199835
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 4/24/2012 8:05:51 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:24:2012 07:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAnJ8AX8hjWpFSv3CSLu1uF4yw5JU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC A_M_I_ OEMAPIC 
      FACP A_M_I_ OEMFACP 
      HPET A_M_I_ OEMHPET 
      MCFG A_M_I_ OEMMCFG 
      ECDT A_M_I_ OEMECDT 
      OEMB A_M_I_ AMI_OEM 
      GSCI A_M_I_ GMCHSCI 
      SSDT PmRef CpuPm4

    Tuesday, April 24, 2012 3:22 PM

Answers

  • Use a magnifying glass and a strong light to inspect the key.  The invalid message means that you are not reading all characters correctly.  Watch out for things like "B" and "8".

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    • Marked as answer by rippatton Thursday, April 26, 2012 2:47 PM
    Wednesday, April 25, 2012 9:09 PM
    Answerer

All replies

    • You can reactivate your Windows 7 installation by performing the following:

    1. Click on the Start button and in the Start Search box type in: slui.exe 3 and click on the icon that appears.

    2. Type in your Windows 7 25-character product key that is affixed to your computer.

    3. Follow the instructions for phone activation (no charge).


    Carey Frisch

    Tuesday, April 24, 2012 3:23 PM
    Moderator
  • Typed in product Key from bottom of computer and got a message saying it was NOT valid. 

    Guess I will try phone activation.

    What number do I call from Portland Oregon?

    Tuesday, April 24, 2012 3:48 PM
  • Activate by phone.  http://technet.microsoft.com/en-us/library/cc736912(WS.10).aspx

    Or Click Start and type "slui.exe 4".  After you select the region you get the phone numbers.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, April 24, 2012 4:43 PM
    Answerer
  • Nope.

    I get these three choices:

    Buy Product Key now

    Input new Product key now

    Contact Asus for support- but there is no phone numbers given.

    Tuesday, April 24, 2012 5:30 PM
  • sounds like you didn't get your product key changed to the one on your COA.

    Does the key you are using match the partial product key in your report?

    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

    the COA key should be located on the bottom of your netbook or in the battery compartment.

    edit :

    What version and edition of windows is stated on your COA? do not state the product key.

    Tuesday, April 24, 2012 5:38 PM
    Answerer
  • No, the product key on the bottom of my computer does not match the one in the report. Is there a way for me to make these match, as I'm assuming they once did?

    version is Windows 7 Home Prem OA. 

    Tuesday, April 24, 2012 6:17 PM
  • Correct.  It does not match the embedded key.  It is not supposed to.  The embedded key requires code in the BIOS because the embedded Key is not unique.  When the embedded key finds the code in the BIOS it self-activates.  Because the embedded key is not unique (all the computers like yours are using the same embedded key) the activation server will reject it if you try to enter it manually. 

    The key on the sticker is unique and is the one you have to use when manually activating.  Please, just enter it.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Tuesday, April 24, 2012 6:43 PM
    Answerer
  • I have entered it per Carey's three step instructions listed above and it said product key not invalid. Am I supposed to enter it somewhere else, and if so, please be specific on how to do that. Now, windows keeps freezing and I fear things are only going to get worse if I can't get this cleared up. 


    Wednesday, April 25, 2012 8:54 PM
  • When I go to slui.exe and type in the product key it says it is invalid, but this is the product key on the bottom of my computer.
    Wednesday, April 25, 2012 9:01 PM
  • Use a magnifying glass and a strong light to inspect the key.  The invalid message means that you are not reading all characters correctly.  Watch out for things like "B" and "8".

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    • Marked as answer by rippatton Thursday, April 26, 2012 2:47 PM
    Wednesday, April 25, 2012 9:09 PM
    Answerer
  • You are my hero. And the villian was an 8 disguised as a B, just as you'd guessed. Windows is no verifies and swimming along happily.

    Thanks all.

    Thursday, April 26, 2012 2:47 PM
  • Your're welcome.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Thursday, April 26, 2012 3:04 PM
    Answerer
  • "rippatton" wrote in message news:db74e004-bfe9-4a8a-a738-c1590ffe1894...

    You are my hero. And the villian was an 8 disguised as a B, just as you'd guessed. Windows is no verifies and swimming along happily.

    Thanks all.

    Done it myself too many times to count! It's always the easiest one to mistake that doesn't immediately error out with an invalid character warning.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 27, 2012 11:15 AM
    Moderator