Genuine Windows validation process could not be completed RRS feed

  • Question

  • I have tried to update my genuine Windows install from the Windows update site and after installing the Genuine Microsoft Software I am unable to complete the validation process. Copy of diagnostics as follows:-

    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HX4QC-3KDKH-8X7XG
    Windows Product Key Hash: L2TGdcC9Hw5RJuK7ygEzvyI9tGI=
    Windows Product ID: 55274-640-0976222-23641
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version:
    CSVLK Server: N/A
    ID: {151D4FA8-3003-4D19-B865-4B0CBC5ED95A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{151D4FA8-3003-4D19-B865-4B0CBC5ED95A}</UGUID><Version>1.7.0095.0</Version><OS></OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8X7XG</PKey><PID>55274-640-0976222-23641</PID><PIDType>0</PIDType><SID>S-1-5-21-57989841-1563985344-854245398</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>26724HG</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1KET48WW (1.09 )</Version><SMBIOSVersion major="2" minor="31"/><Date>20060616000000.000000+000</Date></BIOS><HWID>C7AA0D00018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>54EF4C63F7B5D86</Val><Hash>+XikGti9v5aMmoIz/CnbrvbxWC4=</Hash><Pid>89388-707-1375165-65837</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>


    I have already tried the following:-

    1) Download latest version of Genuine Advantage.

    2) Visited the diagnostics website and ran the fix.

    2) Disable/remove WGA add-in. The add-in does not appear in the IE7 list.

    2) Delete LegitCheckControl.DLL and re-install. No difference.


    As you can see from the diagnostics I do have a genuine copy of windows.


    Best regards,


    Monday, May 26, 2008 1:10 AM


  • Timbo65,


    You may have company policies that control what you as a user can do on the computer, so you may want to clear this with them first.


    Run the diag utility here at, and on the main window of the report it has a button in the lower left labeled "Resolve."  Click this and follow the prompts.


    The utility should walk you thru correcting what seems to be a problem with some cryptography settings/files on the computer.


    I hope this has helped!


    Lori MS




    Tuesday, May 27, 2008 10:02 PM