Sign in

Microsoft.com

Microsoft

Remove From My Forums

Three questions regarding my account, verifying my Internet connection and Windows Home Server

Question
0

Sign in to vote

1) I use multiple Windows Live IDs. I have no idea which one is tied to my Vista Ultimate (x64) desktop's OneCare installation. How can I determine which one it is?

2) For the past week or so, whenever I boot up my Vista Home Premium (x64) notebook, OneCare tells me to click the 'Renew' button to verify my Internet connection. No such button can be found. How do I stop this pop-up from appearing?

3) Whenever I boot up my Vista Home Premium (x64) notebook, Windows Home Server reports that it doesn't have anti-virus protection. When I close the balloon, the WHS icon immediately switches from red to yellow or green (depending on my network's health status). How do I stop this from happening?

Wednesday, September 16, 2009 9:36 PM

Answers

0

Sign in to vote
1. Open One Care>Help>About Windows Live One Care and you will see the Live ID associated with your subscription.

2. & 3. The database reset tool may help resolve these issues - http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en but if it does not uninstalling One Care, running the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then reinstalling One Care should help. If the issue persists after reinstallation I suggest contacting support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Thursday, September 17, 2009 12:16 PM
Wednesday, September 16, 2009 9:44 PM

Moderator

All replies

0

Sign in to vote
1. Open One Care>Help>About Windows Live One Care and you will see the Live ID associated with your subscription.

2. & 3. The database reset tool may help resolve these issues - http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en but if it does not uninstalling One Care, running the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then reinstalling One Care should help. If the issue persists after reinstallation I suggest contacting support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Thursday, September 17, 2009 12:16 PM
Wednesday, September 16, 2009 9:44 PM

Moderator
0

Sign in to vote

Thank you, that first one was super simple.

I'll check out the db reset tool and see if it helps.

Wednesday, September 16, 2009 10:03 PM