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i get the message kb949810 saying my Windows office is not genuine RRS feed

  • Question

  • Attached is the diagnostic report... can you tell us how to disable this pop-up?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {CCE8C1E4-E4EB-4B3C-9CF4-F81C1FC24A49}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-458-80070422_025D1FF3-344-80070422_025D1FF3-229-80070422_025D1FF3-230-1_025D1FF3-238-2
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_FCEE394C-458-80070422_025D1FF3-344-80070422_025D1FF3-229-80070422_025D1FF3-230-1_025D1FF3-238-2_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CCE8C1E4-E4EB-4B3C-9CF4-F81C1FC24A49}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2115729870-2094792055-3008426963</SID><SYSTEM/><BIOS><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>94BF3DE70184605C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DIM3000</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>50E21D206778F0C</Val><Hash>xUbVntKcLjqTpjGKhFExaSlKPZU=</Hash><Pid>81605-902-9077496-65379</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, June 29, 2010 5:18 PM

Answers

  • Hello litalang,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_FCEE394C-458-80070422_025D1FF3-344-80070422_025D1FF3-229-80070422_025D1FF3-230-1_025D1FF3-238-2_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Acording to the info above and other data in the report, your installation of Office Professional 2007 is a Genuine installation of retail licensed software.

    What is puzzling is that according to this info, the files that would be generating the Notifications about nongenuine software are not installed on your computer:

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_FCEE394C-458-80070422_025D1FF3-344-80070422_025D1FF3-229-80070422_025D1FF3-230-1_025D1FF3-238-2_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Could you please visit this web site and run the diagnostics, then come back here to let us know if the diagnostic found any problems and if so, what were they, and was it able to fix the problems:  http://www.microsoft.com/genuine/diag/default.aspx?

    Thanx!


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    Tuesday, June 29, 2010 5:34 PM