Re: Office 2007 fails online validation (says Office is not genuine) RRS feed

  • Question

  • I cannot validate my copy of Office Enterprise 2007.  I keep getting message "Validation Cannot Be Completed" or something very similar.  What can I do?  I cannot download the PDF Add-ons as a consequence.




    Thursday, July 3, 2008 12:58 PM


  • George Johnson,


    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 


    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.


    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Lori MS
    Thursday, July 3, 2008 5:25 PM