locked
office genuine advantage validaton issues RRS feed

  • Question

  • My office 2007 pro i do updates but i not pass the validation and it tells me that

    microsoft office professional 2007 validation failed can you hlep me ? have a good day

    Tuesday, July 10, 2007 12:39 AM

Answers

  • Kasey,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Please post again if you need further assistance. Thank you.

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Tuesday, July 10, 2007 1:45 AM
  • Oh ok it tells me that this computer has failed validation. and it tells me that Microsoft office professional 2007 validation Faild. The product key used to install office is not valid. It had been identified by Microsoft as a false key used with conterfeit copies of office. Can you help me
    Tuesday, July 10, 2007 2:54 AM
  • And the error # is 0x80180108
    Tuesday, July 10, 2007 2:57 AM
  • Kasey,

     

    I think you have a Volume Licensing Key (VLK) installed but we really need the diag results posted. Without the diag report we can not provide you with a solution. If you do have a blocked VLK then you have other options.  Please provide the diag report here so we may help you.  Thank you :-)

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Tuesday, July 10, 2007 11:32 PM
  • I got it fixed i got a new cd key and it is working know.
    Monday, July 16, 2007 12:25 AM
  • Yes i do have a msdn cd key so good bye and if you are going too e-mail me. You need to e-mail me at kasey_kelley@suddenlink.net

     

    Wednesday, August 8, 2007 7:47 PM
  • Kasey,

     

    Glad you are operational again. Please in the future can you provide the diag results so we may assist? Without diag results it is like reading between the lines. 

     

     

    Thank you. 

     

     

    Stephen Holm, MS
    OGA Forum Manager

     

    Wednesday, August 8, 2007 10:34 PM

All replies

  • Kasey,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

    Please post again if you need further assistance. Thank you.

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Tuesday, July 10, 2007 1:45 AM
  • Oh ok it tells me that this computer has failed validation. and it tells me that Microsoft office professional 2007 validation Faild. The product key used to install office is not valid. It had been identified by Microsoft as a false key used with conterfeit copies of office. Can you help me
    Tuesday, July 10, 2007 2:54 AM
  • And the error # is 0x80180108
    Tuesday, July 10, 2007 2:57 AM
  • Kasey,

     

    I think you have a Volume Licensing Key (VLK) installed but we really need the diag results posted. Without the diag report we can not provide you with a solution. If you do have a blocked VLK then you have other options.  Please provide the diag report here so we may help you.  Thank you :-)

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Tuesday, July 10, 2007 11:32 PM
  • I got it fixed i got a new cd key and it is working know.
    Monday, July 16, 2007 12:25 AM
  • Yes i do have a msdn cd key so good bye and if you are going too e-mail me. You need to e-mail me at kasey_kelley@suddenlink.net

     

    Wednesday, August 8, 2007 7:47 PM
  • Kasey,

     

    Glad you are operational again. Please in the future can you provide the diag results so we may assist? Without diag results it is like reading between the lines. 

     

     

    Thank you. 

     

     

    Stephen Holm, MS
    OGA Forum Manager

     

    Wednesday, August 8, 2007 10:34 PM