Answered by:
Windows LiveBackup to Network Drive

Question
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A new Linksys router WRT600N was implemented to allow the external drive to be used. Windows live writes the file folders but then errors out .
"Backup cannot continue because the backup location is no longer available. Make sure the device is connected and you have read/write permissions for the backup folders on the device"
Has anyone found this to be an issue using the the USB storage function of the WRT600N.
If the 1TB drive is directly connected to the computer the backup works fine.Wednesday, September 17, 2008 8:34 PM
Answers
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DSE_2008,
Thank you for visiting the OneCare program forum.
Please read the following below to see if this resolves your issue.
"Set user permissions for a centralized backup device
Before you can use an external hard disk (A removable hard disk that connects to your computer and uses a USB or an IEEE 1394 ("FireWire") connection.) or network share (A hard disk drive that's configured to be shared with other computers on the network. The drive can be connected to the network separately or it can be part of or connected to a computer on the network.) as a central backup device (The backup files are stored on a central device that all computers in a OneCare circle can use.) for all computers in your OneCare circle (A small network of computers that share the same Windows Live OneCare subscription.) , you must make sure that all users on the network have the correct permissions to access it.
By default, Windows XP uses simple file sharing (All users on a network can access a shared folder or drive. No user permissions or passwords are required.) . If the external hard drive is connected to a computer that's running Windows XP Home Edition, all users on the network automatically have permission to access the device and the backup files. However, if the external hard drive is connected to a computer that's running Windows XP Professional Edition or Windows Vista, simple file sharing is turned off when you create a backup plan that uses a centralized backup device.
If you are using a network share as a backup device, you must grant permission for users to access the network share. When you grant permission, all users will have access to the backup files.
To set user permissions for a centralized backup device:- On the network share or external hard disk, navigate to (but do not open) the shared folder or drive that you want to set permissions for.
- Right-click the backup folder or drive, and then click Properties.
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In Windows XP Home Edition, on the Sharing tab, click Share this folder, and then click Permissions.
–or–
In Windows XP Professional Edition or Windows Vista, on the Sharing tab, click Advanced Sharing. Click Share this folder, and then click Permissions.
- Under Group or user names, make sure that Everyone is selected.
- Under Permissions for Everyone, in the Allow column, select the Full Control check box."
If this doesn't work please send an e-mail to oc-forums@live.com to provide the support log files so that we can do some more investigation.
To create a Support Log zip file.
See this post for instructions to create a OneCareSupportData.zip file - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2512403&SiteID=2
Send the email to oc-forums@live.com and title of "OneCare backup fails on NAS with details of your issue.
Thank you,
Lori MS
Thursday, September 18, 2008 11:17 PM
All replies
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I don't think One Care backup supports this type of USB connection for your storage device. The USB device should be connected directly to a computer on your network for One Care to back up successfully to the USB device.
Thursday, September 18, 2008 6:19 PMModerator -
DSE_2008,
Thank you for visiting the OneCare program forum.
Please read the following below to see if this resolves your issue.
"Set user permissions for a centralized backup device
Before you can use an external hard disk (A removable hard disk that connects to your computer and uses a USB or an IEEE 1394 ("FireWire") connection.) or network share (A hard disk drive that's configured to be shared with other computers on the network. The drive can be connected to the network separately or it can be part of or connected to a computer on the network.) as a central backup device (The backup files are stored on a central device that all computers in a OneCare circle can use.) for all computers in your OneCare circle (A small network of computers that share the same Windows Live OneCare subscription.) , you must make sure that all users on the network have the correct permissions to access it.
By default, Windows XP uses simple file sharing (All users on a network can access a shared folder or drive. No user permissions or passwords are required.) . If the external hard drive is connected to a computer that's running Windows XP Home Edition, all users on the network automatically have permission to access the device and the backup files. However, if the external hard drive is connected to a computer that's running Windows XP Professional Edition or Windows Vista, simple file sharing is turned off when you create a backup plan that uses a centralized backup device.
If you are using a network share as a backup device, you must grant permission for users to access the network share. When you grant permission, all users will have access to the backup files.
To set user permissions for a centralized backup device:- On the network share or external hard disk, navigate to (but do not open) the shared folder or drive that you want to set permissions for.
- Right-click the backup folder or drive, and then click Properties.
-
In Windows XP Home Edition, on the Sharing tab, click Share this folder, and then click Permissions.
–or–
In Windows XP Professional Edition or Windows Vista, on the Sharing tab, click Advanced Sharing. Click Share this folder, and then click Permissions.
- Under Group or user names, make sure that Everyone is selected.
- Under Permissions for Everyone, in the Allow column, select the Full Control check box."
If this doesn't work please send an e-mail to oc-forums@live.com to provide the support log files so that we can do some more investigation.
To create a Support Log zip file.
See this post for instructions to create a OneCareSupportData.zip file - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2512403&SiteID=2
Send the email to oc-forums@live.com and title of "OneCare backup fails on NAS with details of your issue.
Thank you,
Lori MS
Thursday, September 18, 2008 11:17 PM -
Jim,
Appreciate your reply to my inquiry. After many hours I finally managed to get the USB storage to work with Windows Live backup. There were two possible issues:
1. Upon the inital powering up the Linksys router the router performed an automatic firmware upgrade. Even though the router rebooted all the parameters were not set. I set the router to default settings and once this occurred I was able to change the USB storage workgourp name from linksys to my workgroup name which before was not reflected on the network
2. I reformated the 1TB drive and from the router I added a partion name to the shared IP folder /public. The router stilll does not reflect the drive type is NTSF vs
The netwrok drive was mounted and the Windows Live backup pointed to the drive and the backup completed.
Thanks for the help.
DSE_2008
Sunday, September 21, 2008 9:02 PM -
Lori,
My apologies for not seeing your post. You directions are correct to ensure the shared drive is recognized. This was performed as well as my post to Jim earlier today.
Thanks again,
DSE_2008Sunday, September 21, 2008 9:24 PM -
DSE_2008,
Glad to be of help!
Lori MS
Tuesday, September 23, 2008 4:47 PM