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blue screen view RRS feed

  • Question

  • I keep having blue screen view I was wondering if somebaody can help me with this issues this what the program shows

    ==================================================
    Dump File         : 102217-33789-01.dmp
    Crash Time        : 10/22/2017 6:00:23 PM
    Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code    : 0x00000050
    Parameter 1       : fffffa80`190a33f1
    Parameter 2       : 00000000`00000001
    Parameter 3       : fffff880`012969c5
    Parameter 4       : 00000000`00000002
    Caused By Driver  : bpenum.sys
    Caused By Address : bpenum.sys+184dc00
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+70e00
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\MiniDump\102217-33789-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 318,086
    Dump File Time    : 10/22/2017 6:01:22 PM
    ==================================================

    Sunday, October 22, 2017 11:22 PM

All replies

  • The above bluescreenview result displays the misbehaving driver as bpenum.sys

    Intel Baxter Peak WiMax Bus Enumerator Driver

    This driver may be able to be updated from the computer manufacturer's website or directly from the Intel webiste.

    Computer manufacturer or motherboard manufacturer websites are always preferred as the drivers can be modified by the computer manufacturer.

    We perform a more rigorous debugging than bluescreenview or whocrashed.

    If you want us to troubleshoot the computer please open administrative command prompt and copy and paste these commands.  The commands will automatically collect the needed logs and post them on the desktop.  Use one drive or drop box share links to post the files into the thread:

    Administrative command prompt command to get logs:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    Sunday, October 22, 2017 11:37 PM
  • Thanks for the help

    I have dropbox I would share the flies I just put the software to work. with who I would share this files send me name.

    well I just did  cmd prompt that open administrative command . shows : the system cannot find the file specified

                                                                                                           Sandro Eloy Rodriguez



    • Edited by Sandro Eloy Wednesday, October 25, 2017 6:44 PM
    Wednesday, October 25, 2017 6:38 PM
  • this is what shows the file so far

    System Information report written at: 10/25/17 13:49:01 System Name: SANDRO-PC

    [System Summary (C:\Users\Sandro\Desktop\msinfo32.nfo)]

    System Information

    Item Value OS Name Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name SANDRO-PC System Manufacturer TOSHIBA System Model Satellite M645 System Type x64-based PC Processor Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz, 2533 Mhz, 2 Core(s), 4 Logical Processo r(s) BIOS Version/Date TOSHIBA 1.90, 8/2/2011 SMBIOS Version 2.6 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" User Name Sandro-PC\Sandro Time Zone Central Daylight Time (Mexico) Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.80 GB Available Physical Memory 5.62 GB Total Virtual Memory 15.6 GB Available Virtual Memory 13.2 GB Page File Space 7.80 GB Page File C:\pagefile.sys

    Wednesday, October 25, 2017 6:51 PM
  • blue screen view 

    Can you make a new post in the Windows 7 part of technet and I'll help you there.

    A misbehaving driver has been identified but the debugging is often incomplete when viewing a post rather than running various commands in debugging software.

    Please use English as the default language before creating the logs:

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    Can you make a new post in the Windows 7 part of technet and I'll help you there.

    Please post using one drive or drop box this information:

    1) mini dump files:  %SystemRoot%\Minidump or c:\windows\minidump

    2) memory dump file:  %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    3) msinfo32

    In left lower corner search type msinfo32 > wait 5 minutes for it to load > save to desktop > use share link to post into thread

    4) dxdiag

    In left lower corner search type dxdixg > wait 5 minutes for it to load > save to desktop > use share link to post into thread.

    Alternatively if you can run this command it will post the files on the desktop and you can then post them into the new thread using one drive or drop box:

    Administrative command prompt command to get logs:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
    Files that are created:



    Wednesday, October 25, 2017 11:02 PM
  • Could send you an email be easier for me with those files

    Thursday, October 26, 2017 7:28 PM
  • Somehow the thread is in a section that displays "do not post here"

    So please create a new post in the windows 7 forum and we can help you there.

    Thursday, October 26, 2017 8:43 PM